Click to see updates and learn more about what to expect at our hotel. Call us at: +1 808 662 2800 +1 855 718 5789. A horrible stay comes to a endSharing our horrible stay experience which I feel like to post on Google reviews as wellA) arrived at airport - we were given a car through offugo In scorching heat it took 2 hrs searching for car, multiple calls to offugo - very uncomfortable start ( as offugo dont have any counter )B) Reached apartment - fridge wasnt working Gas hob - we couldnt figure out to operateI requested maintainence staff but it took 2 hrs wait before anyone turned upFridge wasnt fixed and finally after 3 hrs they replaced fridgeAll this while we were hungry, no food beating our head with maintainence staff instead of vacationingC) second night my daughter caught fever at night, I came to reception , but given blunt answer we dont sell medicinesNo guidance was given to us about any doctor service we can get - which we expect from vacation club being foreigners on their lane ( guidance only )D) Last nail in the coffin as they say - housekeeping disposed off our home remedy medicine/spices which are essential to my blood pressure and my wife skin allergy - they disposed it off as rubbishWhen we returned we couldnt find it , along with some other kitchen stuff - all of that removed as rubbishAs a result our remaining holiday turned into a nightmare as we struggled with our health condition due to lack of our medsE) I had a vacation club gift card - when I tried to use it - reception had no idea how to use it Was standing at reception for 30 min but reception staff was confused and couldnt figure out how to use gift card of Marriott vacation club itselfThis was. We have yet to receive a response.Heed my warning, dont become an owner of Marriott Vacation Club! Plus, my Bonvoy status should be . When we had purchased, we immediately felt buyers remorse and so we called to cancel the timeshare within the 30-day recission period they told us in case we changed our mind. We were told.to come back in 15 minutes to check. Visa, JCB, The bathtub was the best, totally relaxing. This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. Took a while to get it. Not addressing their owner complaints seems to be an ongoing theme with this company. To see correct prices and occupancy info, add the number and ages of children in your group to your search. The Westin Nanea Ocean Villas, Ka'anapali is located between North Kaanapali Beach and the mountains of West Maui. Great beach location, views of the ocean were wonderful. The pool bar provides a relaxing setting to enjoy oceanfront views, cocktails and lighter fare. Once there, a nice person named Jessica Segebre offered to help and told us that people cancel all the time. Kauhale Market has island goods and grocery items to stock your villa during your stay. Unless youre looking to be trapped into debt and letdowns avoid Marriott timeshare. With beautiful year-round weather and gorgeous tropical landscapes, Maui is the ultimate vacation destination. Aloha. Making matters worse, the number of points required for a single night stay has increased because available in every desirable location is low or non-existent. Sure enough they were dirty with stains. The MVC annual maintenance fees were also totally misrepresented. How they lure you into these presentations is with promises of gifts, and telling you that the meeting only lasts about 90 minutes. I told them to send a hard copy of the contract for me to review before I would agree to this deal. Our children will inherit the property (lie, they will simply get bills).We upgraded 3 times, chasing the dream that the Sheraton/Marriott employees were selling. Do not take any of their offers! Had the breakfast buffet once and it was top of the line. Reset Password. Ate at the pool bar. We have used our timeshare 3 times in 7 years, they have been compensated more than fairly for that usage.They served us Bloody Marys during the entire presentation. The following exceptions apply to the above face covering requirements for unvaccinated Owners and guests while on property, but please note that any more stringent requirements mandated by governmental authorities in jurisdictions where our resorts are located will still apply: Resorts Outside of the United States, USVI, and Puerto Rico. Im not happy. This from lack of staff. The biggest issue at the moment are the restaurants and restaurant staff. WE DID NOT PAY TO RENEW THE CLUB MEMBERSHIP in 2023. Marriott even went as far as telling us the beaches were closed, they were not closed when they told us this. Chat is only available when logged in and within 90 days of your arrival date. Turn these moments into lasting memories! Please see our partners for more details. Check for travel restrictions. My last stay was this pact Jan and heres what happened. Nanea is the newest of the Westin properties in Maui. Inu Pool Bar and Grill is open from 11 a.m. to 9 p.m. daily. My experience with Marriott over the years has not been much better, but it is clear (in my opinion) that in recent years Marriott has completely lost its way and has zero interest in taking care of its most important asset - the owners / customers. I am a Marriott hotel user, and have Titanium Elite status. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. ReadMore, The road to Hana with a picnic lunch. Hi there. Approximate prices in EUR for a 1-night stay, The Westin Nanea Ocean Villas, Ka'anapali is located between North Kaanapali Beach and the mountains of West Maui. The nearest airport is Kapalua Airport, 2.5 mi away or Kahului Airport, 17 mi from The Westin Nanea Ocean Villas, Ka'anapali. The Westin Nanea Ocean Villas, Ka'anapali is located between North Ka'anapali Beach and the mountains of West Maui. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. Not to mention the cabanas are side by side only four feet apart.This is a time share operation. Our newest collection of villas offers 3-bedrooms with over 2,000 square feet of interior living space as well as a 500 square feet of private lanai. The Westin Nanea Ocean Villas, Ka'anapali is a vacation ownership beach resort located in Lahaina, once the royal capital of Maui Loa. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. It is absolutely not worth it. Lacked customer service. The full service restaurant is not open. Jess was extremely helpful in providing all services for pleasant stay. RESERVE POOL SEATING AND CABANAS. We found this unacceptable after traveling 4000 miles expecting a better view. Phone:808-662-6300 Not so. Plus my annual fees are coming up soon, and I got Butkus for my purchase. We thought that we were making the best decision for our children and instead have spent close to $20,000 on something that is worthless with no end in sight. I own 4 weeks of timeshare (3 weeks Phuket and 1 week Las Vegas). Checkin:4p.m. | ReadMore, Discover a charming island favorite. It doesn't seem that the amenities will be enough to cover the resort once the entire place is complete. My wife and I have been Marriott Vacation owners for many years. Anyone can write a Trustpilot review. Practically everything that theyve told us was either false or misrepresented. Shared spaces where face coverings must be worn include the following: The following exceptions apply to the above face covering requirements while on property, but please note that any more stringent requirements mandated by governmental authorities in jurisdictions where our resorts are located will still apply: There is no cash available at this resort and credit cards are the only acceptable form of payment. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. The most helpful contributions are detailed and help others make better decisions. Days! Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. Marriott Vacation Club International and the programs and products provided under the Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club brands are not owned, developed, or sold by Marriott International, Inc. Marriott Vacation Club International uses the Marriott marks under license from Marriott International, Inc. and its affiliates. We joined the Marriott Vacation Club Family in 2018 and have had nothing but issues and bills since. We were told we were going to learn about all the additional perks and benefits. Find unique souvenirs, snacks, toiletries and everything else youll need to make your stay memorable and fun. Your real feelings show in that NOBODY can live long enough to get past the outer ranks of salespersons to a LIVE SUPERVISOR to remedy this mess. My wife and I had a great experience at Westin Nanea! You will be able to view the locations of the cabanas and casabellas and reserve directly from this website. Tripadvisor performs checks on reviews. There is also a whole load of hidden fees that were never disclosed to us, nor do we understand their purpose, other than to take more of our money. ! Your attitude about the cash cow customers is appalling. ReadMore, Travel the unforgettable Road to Hana. Set on twenty-six acres of lush, tropical land and infused with a variety of Hawaiian design elements, The Westin Nanea Ocean Villas blends a top-notch vacation experience with the authentic history and culture of Hawaii. Its unsanitary! Mahalo for taking the time to provide us with your review. The villa room, a 2 bedroom with full kitchen and living area and lanai was very nice. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. Corporate? Stay awaydo not join the club. ReadMore, Your own private island for the day. Our Westin Concierge is available to assist and arrange anything you may need during your stay. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. For poolside lounging, bar service or a more casual all-day dining experience in Lahaina, visit Inu Pool Bar for lunch or dinner. ReadMore, The way Maui was meant to be enjoyed. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I give Marriott a negative rating for all the lies and predatory gimmicks they pulled on me and my wife. Amenities include a 10,000 square foot lagoon- style pool with an upper pool, children's pool and play area, two plunge . I understand that the reservations where cancelled and I can almost understand the fact that they could not even accommodate us for one night, but why could they not just extend our points?? This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. We were misled as the MVC sales team mis-represented their offerings during their 90-minute presentation we sat through, as well as during subsequent phone and email conversations. Poolside service is available from 11 a.m. to 4 p.m. daily. You have been entered for a chance to win 10,000 Starpoints. Phone:808-662-6300 Be Well, Be Westin! Cookie Settings | Review tags are currently only available for English language reviews. Find the perfect place to stay and get the exact condo accommodation you choose. ReadMore, See the sunrise by bike or motorcoach. I'm a new Westin Club owner, purchasing a deeded week at Westin Nanea Maui this year with equivalent 6,265 (Westin) Marriott points plus my existing 4,000 Marriott point, totaling 10,265 total equivalent Marriott points. When will the lies stop from Marriott? This was a huge burden both emotionally and financially. !After housekeeping left the room my wife wanted to have a cup of tea and when she took out a coffee cup she discovered it was also dirty. The manager Mr Pedro Vargas took three more days to finally contact me. Vistana Signature Network is a registered Exchange Program. It hasnt been fun. We didnt have the use of this bathroom for several hours after coming off the beach.I lodged a complaint about all this and two days later the Manager of Housekeeping , Maureen, came to our room with her staff to finally clean this room up properly. COVID-19 is an extremely contagious disease that can lead to severe illness and death. ReadMore, Try a popular inter-island tour. Real-time inventory management and booking software by RealTime Reservation LLC. Thank you for acknowledging our outstanding staff that were a part of your Maui vacation. Copyright 19962023 Booking.com. ConciergeRecommends, Fantastic dive sites abound off Maui. ReadMore, Paddle Maui's waters from a kayak. The Westin Nanea Ocean Villas Vistana Signature Experiences Rentals Details: Web45 Kai Malina Parkway, Lahaina , Hawai'i 96761 , United States 808-662-6300Check in: 4 p.m. I truly regret being talked into buying these timeshare weeks and am planning to do whatever I can to get out of them once and for all. I will be sure that Iris, Carolyn, Jess, & Burton are recognized for their service excellence. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. It looks and feels like a pyramid scheme, entrapping Senior Citizens, like ourselves in an endless maze of lies, half-truths and expenses. Westside Pool,specializing in apartment swimming pool maintenance since 2001. Reservations are required. We requested other accommodations and were told they were booked but would try to find something. Repair, Remodel, REO He simply kept trying silence me.I complained to Marriot Corporate and so far no resolution. Exclusive on-site provider with the only homes meeting the AAA four diamond designation at Honua Kai since 2012. Visit hotel website >. We requested other accommodations and were told they were booked but would try to find something. I NOW HAVE A CASE NUMBER AND CAN EXPECT A CALL BACK IN 3 TO 5 DAYS. Situated on 16 acres of Maui's North K'anapali Beach, The Westin Nanea Ocean Villas is designed to provide a relaxing haven replete with culturally inspired programs and authentic Hawaiian experiences. We found this unacceptable after traveling 4000 miles expecting a better view. Jade was also very helpful. They conveniently did not provide us with the contract until after the legal cancellation period. ), Individuals who are exercising outdoors, including running, biking, and swimming and who are able to socially distance while doing so. A favorite for guests and locals alike, Dukes pays homage legendary Hawaiian surfer and waterman Duke Kahanamoku. We were wrong. Marriott Proprietary Information Terms of Use | Your Privacy Rights | | We finally discovered the issue keeping this from happening was YOU, Marriott! This service may contain translations powered by Google. There is also a sofa bed in the main living area. We are both on fixed SS income and food stamps. !I insisted on speaking with hotel manager about this ordeal. The number of vacation locations is limited, and availability is extremely low unless you buy a tremendous number of points at a cost only very wealthy people can afford. Lacked customer service. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. ReadMore, One of Maui's must-see snorkel sites. The ROI on the $50,000 that we paid is not there and we are hearing that they are constantly raising their annual maintenance fees. We didn't expect ocean view but certainly not the parking garage. Not to mention the cabanas are side by side only four feet apart. Plan your next vacation and share the fun. We are STILL LISTED with Marriott as a Club Member, even though WE DID NOT RENEW OR PAY THE DUES! All fields must be valid. Time: 10a.m. to11a.m. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. In fact many dishes and the salad bowl still had food in them.My wife felt embarrassed to once again call housekeeping. In addition to our aquatic playground with waterfalls and caves, youll find amenities and fun-filled activities for the whole ohana (family). Your spacious one-, two- or three-bedroom villa comfortably accommodates up to eight adults in as much as 1,470 square feet. The Westin Nanea Ocean Villas, Ka'anapali 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Lahaina, Hawaii, USA, 96761 Tel: +1 808-662-6300 Kahului/Maui Distance From Property: 29.8 Miles Phone Number: +1 808-872-3830 Visit Website Alternate Airport Transportation: Speedishuttle Kapalua Airport - Maui
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