If you believe there's a discrepancy with your TPG Products deposit or the fees that were deducted for tax preparation services, you can reach SBTPG at 877 . I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. Even when they are closed, you may be able to get automated info, or you can log in as above. So why is my return $500 less? Any and all help is greatly appreciated. where is the r; I got refund from ach credit tax products pr sbtpg llc today. If I have to pay a fee Iwill never use turbo tax again . That payment method also has an additional $40 service fee ($45 for California filers) and possible sales tax. So youre saying the deducted taxes out of my federal and I received the remainder of it? what will be the projected time for the return to be di https://ttlc.intuit.com/community/taxes/discussion/re-this-is-the-descriptor-for-the-intermediary-co After some thorough digging I have discovered that my return and deposit were off ($977.00) is because of the unemployment benefit my wife recieved (one week and some change) during the 2020 year as part of the original Stimulus package. i recieved a notice last week that the refund was being deposited in my account but i never received it. If i was forced to pay turbo tax the fees directly because my federal return was taking longer than 3 months to recieve from IRS then why is thisSBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? Using this payment method requires you to directly instruct your financial institution to transfer funds from your bank account to the Departments bank account. They obviously have my routing number for my bank account and have already deposited some. Tax Pro Website Login to your account at . I just received a deposit of frickin $19. SBTPG already deposited some of the money, so why are they holding the remainder up now? No one here is going to know anything specific about your situation, and you have not explained it any. Was that the second Stimulus check or the tax refund from the IRS? How much does it cost to pay taxes with sbtpg? You have clicked a link to a site outside of the TurboTax Community. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate. That should have given me a refund of $1807. Thats handled by an intermediary company called SBTPG (aka Tax Products Group.) Real experts - to help or even do your taxes for you. It has been a failure on their part. Electronic deposit tax products pe1 The IRS is seriously behind in processing 2020 tax returns. You may have had a treasury offset, that is when the Treasury Department has seized a portion of your refund to pay a debt. Tax Pro Support (Existing client) 800.779.7228. But in some circumstances it's possible that SBTPG receives an economic stimulus payment. im just using the numbers that are listed in my order details. That has happened to some people. So if you have the tax products pe1 reflecting on your bank account, you can get in here to find out what it means. Then SBTPG's bank sends the rest of the Federal refund to your bank account. News; Upgrade to TPG; Products. To the leadership of turbo tax, you can blame it on your second party vender. When you scroll down and hit order details for the tax year, it then says total fees (taxes included) and lists an amount. If Turbo tax used this 3rd party and they subtracted the fees from that refund, then why was my checking account charged and withdrawn the amount of the fees from turbo tax? At the end of my doing my returns it said I can be exempted from the paid thing. This is a user community forum, and we don't know what your situation is. Hand off your taxes, get expert help, or do it yourself. By clicking "Continue", you will leave the Community and be taken to that site instead. where did the other 45.00 go? Calling the IRS at 1-800-829-1040 (Wait times to speak to a representative may be long.). https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees. Did you talk to an IRS agent, and they confirmed that the IRS did not reduce your refund, and that they sent approx. "PE2" and nothing more? Or no? Do they process federal and state returns separately? So my federal return was $411. I will not be using TurboTax again. Or does it also say "Tax Products" and/or SBTPG? The bank receives your refund, takes out the fees and sends the rest of the refund to you. We can tell you how to contact SBTPG (Tax Products Group) and ask them if you don't know what the deposit from them was for. Scroll down and click onAdd a State. If it becomes necessary, I also left info below on how to speak to the IRS Taxpayer Advocate Service. We'll help you get started or pick up where you left off. for information regarding your refund. New Member. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return. So just a heads up to anyone to double-check your amounts once you receive them and harass TurboTax if it isn't exactly what it should be! The truth is that it was a failure of leadership to choose such a poorlyvettedparty to do business with. This is unacceptable & inaccurate. We don't know what the shortage "over $1200" refers to, but based just solely on the amount, a possible guess is possibly something stimulus-related (Stimulus 1 or 2).Or it may be due to something completely different, such as an offset or recalculation of some other credit, etc. I got an Direct Deposit to my account from Tax Products Pe3 in the amount of $135. The TurboTax program does not get feedback from the IRS either during return processing or when a refund has been sent. http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate, Also see this article for more info on how the IRS Taxpayer Advocate Service works::http://www.irs.gov/taxtopics/tc104.html. TurboTax does not receive any updates from the IRS. A state refund comes directly from the state tax agency. Part of the fees deducted will be the service fee for paying out of the Federal refund. Check your spam folder for emails. If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent. They are one who handles your refund if you elect to pay your fees with your refund. Hand off your taxes, get expert help, or do it yourself. Please click here to learn more about the Offset Program. I am sure you have lost a number of customers for this. They IRS knows they sent it to you. You can check to see if the PE2 payment is a Federal refund by going to the SBTPG website and using their lookup tool. Since you're posting in this thread, I'll assume you chose to pay your TurboTax fees out of your Federal refund, and that you received the $507 with a description "Tax Products PE3 SBTPG" (or similar) as mentioned in the thread title. So I went digging into the help community and there is a 50-page thread where HUNDREDS of people are experiencing the same thing: https://ttlc.intuit.com/community/after-you-file/discussion/my-refund-is-less-and-comes-from-tpg-products-sbtpg-llc/00/2487834. And I only received $61 from an unknown deposit. The IRS started sending the third Economic Impact Payments to eligible individuals on March 12, 2021. This is a public user community forum. It may show there what they received from the IRS and how much in fees they took out. If you chose to have your TurboTax fees deducted from your federal refund, that is handled by the third party bank. In most instances, no further action is needed but you may check Wheres my refund or you can view your. Turbo Tax executives have failed in setting up this arrangement. If so, it comes separately in another deposit straight from the state tax agency. What was $507? If I receive a deposit from TPG Products Sbtpg LLC but it isnt no where near my whole refund, am I getting that back? No one here can see your fees or the amount of your refund. My original refund was for $397 and that was confirmed. You had to agree to it. The IRS sent your federal refund to the third party processor, Santa Barbara Tax Products Group, so they could deduct the TurboTax account fees and their service charge. To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. June 7, 2019 4:04 PM. is it from irs or from the tax consultants with which i filed? This is a user community forum. Ion even know what pe3 stands for, just hoping that's not my tax return. You might have to look that up so you dont get it twisted. I am not sure how much time will I be spent trying to get this money, but if I choose to use Turbo tax next year, I will make sure pay everything in advance to avoid SBTPG. A couple of users reported that at least for them, that was a backdoor route to the IRS. what is this. ACH credit is an electronic payment method that you may use to pay tax liabilities. Near the end, regarding refund methods and payments, you should see the agreement that they will take their fee out of your refund directly. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. My refund from federal was due to come today and 1000's short of what federal refund site says it is. Please advise. The system said due to COVID-19 , your fees are waived and will not charge any. And when you use the taxpayer tool at the SBTPG website to look up your refund, when you enter your info, does it say how much they received from the IRS? In any case I told him to check with SBTPG for the first step (assuming that the deposit descriptor shows it was from them). This did not happen last time. **, TAX PRODUCTS PE1 TYPE: SBTPG LLC DATA: BTSN CO: TAX PRODUCTS PE1. There is also an additional $40 service fee for that payment method ($45 for California filers.). Hand off your taxes, get expert help, or do it yourself. SBTPG also has a contact phone number on their website. what was this deposit for? Tax products pe1 type sbtpg llc co tax products pe1. to receive guidance from our tax experts and community. Your tax refund was not sent to TurboTax. Does anybody know what is going on here? My refund is hundreds (maybe thousands depending if state return was included in refund). I just don`t understand !! Did the information on this page answer your question? The ID itself is the fee taken out from your refund as part of the agreement when you used these outside services. https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund, https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue, Tax Season Refund Frequently Asked Questions. Do not go by any summary screen in TurboTax that shows a "Total refund" or "net", which combines the Federal and state amounts into one figure. What information is incorrect? I suspect you used Online Deluxe. **Disclaimer: Every effort has been made to offer the most correct information possible. You have clicked a link to a site outside of the TurboTax Community. Did you choose to have your TurboTax fees deducted from your federal refund? The extra fee is for that optional "pay out of refund" option. If it was the IRS that reduced your Federal refund amount, then they should send you a letter in about 3 weeks or so explaining why and your options if you disagree. I am sure you have lost a number of customers for this. It also shows their business hours. The SBTG has been the third party bank that handles refund processing for years. It said that my expected return of $1057 was adjusted down to $456. It may lead to more research or give you the answers everyone has been looking for. to receive guidance from our tax experts and community. Millions of taxpayers have not yet received there federal tax refunds. It says directly that the total price (taxes included) is $173.98. What do TAX PRODUCTS PE4 SBTPG LLC means? This option also has an additional charge from the bank that processes the transaction. Ridiculous thievery. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com. And some people on that thread are reporting they are short thousands of dollars! SBTPG already deposited some of the money, so why are they holding the remainder up now? Real experts - to help or even do your taxes for you. Waiting is frustratingrefunds are taking longer in many cases. TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. When you choose to have your TurboTax fees deducted from your federal refund you agree to have that done by the third party bank. Im saying is that it should included with the total im seeing on the home screen, so when i go back and check, every thing adds up when i start doing the math. THIS IS LEGAL ROBBERY. And is your Federal refund on your Federal return Form 1040, Line 21a approx. Be sure you enter the correct SSN and filing status. Taxpayers can file taxes online through tax software like TurboTax. They can receive a refund through a check, direct deposit, or ACH transfer. what is this? SBTPG has a phone contact page at the following link. That's handled by an intermediary company called SBTPG (aka Tax Products Group.) Or if you want to phone the IRS, you may be able to inquire. why is there an extra $39.99 charged outside of whats already been listed? After the tax return has beenAcceptedby the IRS (meaning only that they received the return) it will be in theProcessingmode until the tax refund has beenApprovedand then anIssue Datewill be available on the IRS website. You have clicked a link to a site outside of the TurboTax Community. So Im literally missing thousands! But based on a fee of $125 we can take a guess at what you might have used. If you filed on paper, check Wheres my refund? How do I get ahold with TurboTax about these fees? SBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? Some Americans have been surprised by a deposit from the Internal Revenue Service in their bank accounts. Article continues below advertisement. That could be for the second Stimulus payment. I think Turbo Tax got the short end on this one. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You mentioned the IRS. Taxpayers are encouraged to continue to checkWheres My Refund? No telling who might try to contact you and spam/scam you. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. They payment was not a fourth stimulus check, but rather a refund for taxpayers who overpaid taxes on unemployment compensation in 2020, Your email address will not be published. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected. If you are in California, then you also get additional benefits with the "pay out of the refund" option. However, you only mentioned that you were waiting on your state refund. Missing thousands of dollars.. was only Direct Deposited $450 vs $4,000+. This will take you back to the 2019 online tax return. (Question). The total refund was about 1600.00 . I removed your attached files. It has been over 2 months. You didn't comment on what you found there. Are you getting both a Federal refund and a State refund? If you have a fee issue, here's how to reach TurboTax Customer Support by phone. You have clicked a link to a site outside of the TurboTax Community. When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line. If it has that descriptor, it would be a Federal payment A state refund would come directly from the state tax agency instead. last time I use turbo tax. Who is this Santa Barbara Tax Group and why is this happening this time? Then SBTPG's bank sends the rest of the Federal refund to your bank account. What Online TurboTax product did you use--Free Edition with PLUS, Deluxe, Premier, Self-Employed? Turbo tax has been a great product that I have used for over 20 years without any reservation for my personal and businesstaxes. I don't know if it's a State or a Federal tax issue. If you are also due a state refund, it comes separately. Yes, I do have $600 on line 30. I'm not sure what you are referring to by "system said due to COVID-19, your fees are waived and will not charge any." to receive guidance from our tax experts and community. We understand that these are unprecedented times and were committed to helping our customers who are experiencing hardships. There may have also been sales taxes, if applicable. Turbo Tax doesn't know when you get the refund or when the IRS sent it. For your original Federal refund you submitted, go by the figure on your Federal Form 1040, Line 35a. Just federal and state plus sales tax? Optional: Pay fees out of Federal refund: Additional service fee of $40 or $45, depending on whether it's California or not. Your email address will not be published. They are especially prone to help if you have an economic hardship. Im not understanding why on my turbo tax app it doesnt say or show that my refund was sent but I got money on my card I gave turbo tax. I was suppose to be refunded $936. Ironically, that would also equal a round number of $3900. If a debit card, did you apply for a Turbo Visa Debit Card and got a refund advance? Here's something else you can check. Sorry you're having trouble, but you're preaching to the choir here. This option also has an additional charge from the bank that processes the transaction. When I filed my taxes I put that I didnt receive my stimulus but then the very next day it was deposited in my account so the IRS adjusted my refund to 8950, they even sent me a letter letting me know the adjusted amount. I have and i did. If you don't pay they will debit your account. We'll help you get started or pick up where you left off. If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. Is your refund taking an unusually long time to arrive? I didnt have any fees because mine were simple, Last year they had a similar issue where this exact thing was happening and those werent receiving their whole deposit. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. I still have not received my federal refund. BTW, this is a public Internet forum. Irs refund site stated my refund deposited 3/14. It's not clear yet. I just noticed you're posting in 2 different threads on the same subject. Premier investment & rental property taxes. That was where the issue lies. I looked on SBTPG website and it indicated that it was probably due incorrect information or unusual activity on my SSI number. vettedparty to do business with. I figured it out from the deposit into my account and several other sources. I filed my refund in April with TurboTax and still haven't recieved it. This is mainly a user community forum, so TurboTax folks will not see your posting. If you need to, you can phone SBTPG to inquire about the deposit and ask them if it was a Federal refund or a stimulus payment. IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday. They are shady shady. See the tips below. I am also missing a few thousand I only got $79 i think this is a joke right? Now my refund status is saying that my tax return is staill being processed, refund date wil be provided when available? You might have to look that up so you don't get it twisted. A state refund comes directly from the state tax agency. If so, only the Federal refund goes through SBTPG. IRS Surprise Money Issued As People Find Tax Refund Deposits in Bank Accounts. Reddit and its partners use cookies and similar technologies to provide you with a better experience. https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. To check on regular tax refund status via automated phone, call, . Hand off your taxes, get expert help, or do it yourself. Is your account a bank account or a prepaid debit card account? I've already made my complaint against Santa Barbara Tax Products Group. They are the 3rd party bank your refund has to go thoughso they can take the fees of of your refund. $1600? Premier investment & rental property taxes. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What is tax products pe1 sbtpg LLC????? If that deposit from Tax Products Group wasn't your Federal refund (minus the product fees and service charge), then it's not clear what it was for. If necessary after that, you can speak to the IRS. I did check the IRS website today and my account was updated. Then SBTPGs bank sends the rest of the Federal refund to your bank account. Whether you owe taxes or youre expecting a refund, you can find out your tax returns status by: Using the IRS Wheres My Refund tool. If it was the IRS that reduced your refund, there may be a message in the "Where's My Refund" tool if it was due to an offset. Waiting is frustratingrefunds are taking longer in many cases. Where is the rest of my refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. Charging me over $100 for 1040EZ form. Fees and limitations apply. If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing. The file names were concerning. You have clicked a link to a site outside of the TurboTax Community. This also includes past Child Support payments. If so, was this deposit you received the Federal refund or the state refund? Viewing your IRS account information. That service fee is avoided if one chooses to pay upfront by credit/debit card. I did get an email a month and a half again stating it will be deposited soon. one eight hundred three zero four thirty one oh seven. If not, you need to provide some info. To check on regular tax refund status via automated phone, call800-829-1954. Currently, check cashing at Walmart is not available in NJ and NY. By clicking "Continue", you will leave the Community and be taken to that site instead. @FatherCarrozza That is a 600 difference. How do I file a nonresident state return? You do not need to use them. Have a question for Santa Barbara Tax Products Group (TPG)? https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions, https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved. 800-829-1954. So if you have the tax products pe1 reflecting on your bank account, you can get in here to find out what it means. reply by email or better yet call me or give me a number to call.
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