No one has returned my emails and I have sat on silence holds for over 2 hours. 12/2: i called support at **********. This information is See details. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you do run into any further issues please feel free to follow up on the same email thread and one of our agents will get back with you asap. WebThe Walker Edison Furniture Company manufactures a line of contemporary TV stands, entertainment centers, coffee tables, desks, and dining tables. Cannot leave voicemail because voicemailbox is full. Item # ******* So, I filled out a missing parts form from Walker Edison and they never replied. I purchased this product on 04-08-2022. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. Voicemail box is full, couldnt leave message. We were able to look into your request and have followed up with a reply offering our assistance. Manufacturer told me of their online form to complete and send pics. One fedex tracking number was included in the email(tv stand), and a second tracking number that does not work(coffee table). Order number ******************* Order Total $369.99 and $399.59 with tax. Deck set-off-season -stored in basement of home. I contacted the company via email right away, on October 20th. Thank you for your patience and understanding. We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. 6 complaints closed in the last 12 months. Please do let us know if you are needing any further help. At this time we have submitted a replacement order for the complete patio set which is scheduled to be delivered today. Well guide you through the process. 12/3/21: called support. 12/7: called support. Looking into this it appears that you reached out to us asking for a price match after an item you purchased went on sale after your order went through. 2. We would like to (ideally) receive the missing piece of furniture and barring that, receive a refund for 1/4 the purchase price for the set. It arrived damaged on January 7, 2023. Customer Reviews are not used in the calculation of BBB Rating. WebWalker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash Model: BB70CSPGW | SKU: 6256192 4.4(372 Reviews) 50 Answered Questions Highly rated by customers for: Design, Set up, Price $149.99 Add to Cart Customer reviews 4.4 (372 customer reviews) Write a Review 5 260 4 61 3 16 2 14 1 21 Value 4.3 Quality The only emails I have received are automated responses to my emails asking for help. Holding. They ignore any emails they don't like, but if you put in a request about other topics, you get a reply almost immediately. This Customer originally reached out to us when our warehouse was closed due to a corporate move. Unfortunately, ************** did not wish to review another unit and requested a refund. Lowe's was not helpful and informed us that it was the furniture company's responsibility to make it right. WebFor product information, to obtain replacement parts, to report a damaged item, or any other customer support issue, please contact us by email atservice@walkeredison.com I left my concern, contact info and inquiry #*****. Upon researching the company, it seems this is an ongoing quality control issue, as several other people have written reviews and complaints about missing hardware and poor customer service response. Our complaint is similar to others here. I've since sent 2 more emails in reply to their first one and have continued to wait for a response. Im just gonna list all the things that were wrong with pictures: Noticed then nicks in wood, slight uneveness of vertical horizantal planks which make up tabletop and a negative review stating this same fact. So I have never had follow-up bu this company at anytime although I have taken good care of patio set AND followed all their rules to inform them of the issue to no avail. Sincerely, They couldve wipe it off but didnt care enough to. I was overcharged. Hang up. As a matter of policy, BBB does not endorse any product, service or business. 11/30: emailed support@walkeredisonshop.com again. We do not have a record of this Customer reaching out to us directly and appreciate the detailed information. Better Business Bureau: Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. Which I did and they just forwarded it back to W.E. Flowing up again regarding the status of hardware or another unit. We have a huge selection of Desks & Credenzas, Conference Tables, Chairs, spoke with a woman who promised a call back by EOD. WebOverview. Our sincerest apologies for the delayed response time, we are currently working through a back log. No one ever called me back. I ordered a bed frame from Walker Edison which arrived on 1.2.23. Call lasted 6 minutes, no call back received. My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. 1. 5. I looked at the box and it had damaged written on the box! I have been trying to reach out to the company since the day it arrived by several emails, online chat and phone. They have promised me several times they were going to refund me but never have. Richard & Son Customer Service line at 1-877-727-1909 I'm still in need of something asap as I cannot assemble me bed. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thank you for reaching out and providing that information. Once I seen it, I was infuriated! Thank you for reaching out. The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. Please feel free to reply to that email thread with any additional questions or concerns. Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Key Principal: Brad Edison Bonham See more contacts. Hello *****,I am so terribly sorry about your item.I completely understand your frustrations and empathize.As for a Full Refund you will need to reach back out to ********** for financial compensationas they did take your payment.I profusely apologize and recognize the situation and will let my supervisors know.Thank you for your patience and time through the process.Stay safe and have a good day. WebCustomer Reviews for Walker Edison Furniture Company Grey Wash 7-Piece Chevron Wood Outdoor Patio Dining Set. Obviously I cannot get a replacement with them as a result of there being so many damaged parts and the item is put up already. If not, please refund me. WebOffice Furniture World, Inc. has one of the largest selection of quality new office furniture in Louisiana. After putting it together, we realized the construction of the bed frame was not as well constructed as we hoped either for the price. I do not show a reply from ************** after this email was sent. WebVisit the Walker Edison Store 468 ratings -23% $51300 List Price: $669.00 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I ordered a tv stand from Walker Edison on January 4, 2023. was on hold for 20 minutes. WebTo begin the process, call the P.C. BBB Business Profiles generally cover a three-year reporting period. I want a new top part of the desk sent to me, Part # 1 of desk D52HARL. I want to know where my coffee table is, and if they ever plan on sending it to me. It was received damage on the box and frame (I have photos). They never called back. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. Thank you for reaching out and providing that feedback. The box was damaged and two corners of the desk were damaged. They are absolutely scamming and I don't use that word lightly. Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. In one of the drawers the screws were too big for the hole so the wood ended of splitting. I have emails to prove my attempts and a snap shot of the chat telling me someone would be in touch. Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). Color: They did not. Walker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak, Walker Edison Media Stands Brushed - Brushed White & Reclaimed Barnwood Glass-Door TV Stand Console, W58ABG4DBRWRO 58" 4 Glass Door Tv Stand Console in Brushed White And Reclaimed, Brushed White and Barnwood TV Stand with Glass Door, Walker Edison Farmhouse TV Stand, One Size , White - White - One Size. WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In Participating Rounds. Company Description: ? WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews Has been 20 minutes. The two chairs and the table arrived on September 17 and because we often receive partial orders from Lowe's, we expected the bench to arrive separately in a day or two. I would like to thank Shane for getting our replacement sent out so quickly and for being willing to resolve the matter in a positive manner. This case is surprising to me as the exchange we had with this Customer was lovely. So I called them and during phone call was disconnected and not at my end. Drive-thru service available at all I ordered a desk from Home Depot which shipped from Walker Edison. Hours of Operation: Mon.-Fri. 8am-12pm; and 1pm-4:30pm. Thank you for notifying us of this Customer complaint. On: 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. I had one screw that was stripped and wasnt able to use it. Industry: Furniture and Home Furnishings Retailers WebB J's Warehouse is a furniture store that serves the Hammond, Louisiana area. Per the records I see, we shipped her the parts she needed once our warehouse opened. Im so disappointed in the way I have been treated and the lack of response is extremely frustrating. WebWalker Edison Furniture and Home Furnishings Manufacturing West Jordan, Utah 5,698 followers Live Outside the Box Hello, I bought a Walker Edison dresser on June 1st,2021.
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