Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. Simply disconnect and reconnect the device to the internet. 06-01-2018 The devices listed have been submitted to us by Toshiba, meet our standards, and have passed our tests. in. in, Any luck?? We will see. If that doesn't work, try upgrading your operating system. Have you tried the other BBC apps like News and Sport, I can read text news stories but any film clip gives the same error. Please come back later. The issue only affected iPhone, iPad, and iPod Touch users. WebOpen the BBC iPlayer application on your TV. 11:45 AM I have had two calls logged but been out when they called back. The TV we had was very old and not compatible with any future plans to hook up to SkyQ. Some BBC media players stoppedworking from October 2020. A forum where Apple customers help each other with their products. All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. Turn off the modem/router and wait 10 minutes before restarting. We bought the MU6120 almost purely for watching the BBC iPlayer. BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. Prev Fix Razer Firefly Not Showing Up In Synapse 3 Next Fix Sorry This Profile Can T Connect To Xbox Live On This Console What To Do If Your Laptop Wont Charge: Heres How To Power It Up, How to Fix PS4 Error CE-45104-4 in 4 Simple Steps, Are Your TikTok Videos Not Playing: Heres How To Fix It, How to Fix Tinder Error 5000 in Under 5 Minutes. Confirm the update installation and allow the process to begin automatically. Which programmes are affected? I played the video successfully on the two TVs. 7 days ago. You must log off and on again through the device settings to use a wireless connection. But no joy with iPlayer. ! We hope this fix guide has helped you get back to binge watching your favourite programs. Copyright 1995-2023 All Rights Reserved. in. Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed. It is an MU6105, great TV. Please bookmark this page. We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of BBC iPlayer compatible browsers are listed here: Try upgrading your operating system. 4. 08-12-2017 It would appear that the BBC is collecting VPN address to block. If so, disregard my post. Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? Select Update Now and then Yes if updates are discovered. Can anyone help, call If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. Read about our approach to external linking. I too can now log in to get the error message, haven't had chance to reset anything to test further, will try later. It would play for a few minutes then bomb out with the 'oops, something went wrong' error. Connected TV The model of your device can be found on the back of the TV or in the device menu under Support. How can I check if BBC iPlayer is available on a particular TV? Update your 06:03 PM If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. I have tried a factory reset and nothing, 16-12-2017 Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. You can now delete iPlayer by selecting it. You are using an out of date browser. in, Thanks mate, I got the Registration code and video, saved it to the USB stick. I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. Including on programs that was previously displaying the issue. Press the Sign In button. 03:22 PM on my 100mbs connection from Aus getting 70mbs to london! I am at a loss, can anyone help please, I can't be the only one with this problem? Registered in England. This has been confirmed by our engineers from the headquarters who replicated the same issue using the same TV model and other 2017 Samsung Smart TV models having the same issue. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. I contacted Samsung support who took control of my TV, reset apps but that didn't work. If its just one programme, check our. You can manually search for the iPlayer and install it here. Looking at the BBC supported devices list, iPlayer support ended on many devices in March including my 2015 Sony 705B. This website uses the TMDb API but is not endorsed or certified by TMDb. Check to see if this solves the problem after installation. It is common for some problems to be reported throughout the day. All menus load fine but every Take a look at the article below for a more detailed look at this. 29-12-2017 03-02-2020 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Disable the VPN and operate on just a WiFi connection. Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. Barneyboy. Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. 02:16 AM If BBC iPlayer is not working on your smart TV, heres how to fix it! Update 12th April 2022: It seems there's a problem with iPlayer working on some Humax devices at the moment. This error produces the 02001 error message. Both the BBC and Humax are aware of the problem and are working on a fix. Have you tried deleting the bbc iplayer app and then re install the app back on your Roku device again. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. 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Then it stopped and gave error 02001. 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 Also read:- [3 Easy Steps To Fix] Hulu Error Code P-EDU125 On Apple Devices. You may have an old unsupported version of iPlayer. Hi I am in Portugal, fighting against error 02001. in, 28-11-2018 Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. Now thats interesting NOTHING will load now. The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. in. The easiest way Ive found to solve this problem is to open another app, such as YouTube or Netflix. | Then, after quite a delay, I get the message: "Something went wrong loading this programme". For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. 09:01 AM Depending on what the cause of the problem is determines which fix you need to perform. 09:23 PM Thanks. Happy Holidays and a Happier New Year to you all. Depending on what device you are using, there are different ways to uninstall and reinstall the software. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Listed below are all Toshiba devices that are certified for use with BBC iPlayer. Toshiba devices certified for BBC iPlayer. any proposed solutions on the community forums. 15-12-2017 Let's look over some the general troubleshooting to see if we can get it working for you. Use an IP Address checking website to see where your IP address is registered to. I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 Your device is To start the conversation again, simply Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi. But I still got the 02001 error. They way I currently fix this is to update my DNS details to another IP address. That's it after doing this and confirmation it's all installed and working correctly I've not had the issue once. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. mark.russ, User profile for user: For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. However, a newer firmware was released on 27th Dec but that didn't fix the issue. Same with our XBox One, a few minutes of perfect playback then 'oops, something went wrong'. I found a page that listed all the Samsung TVs that were certified to work with iPlayer and it stopped at 2016. Immediately you should be able to see if the most up to date version is installed. This seems to flush the crashed BBC iPlayer app out of the TVs 10:35 AM Unfortunately there are many reasons the error message is coming up. in. Please Samsung work with BBC to sort this out, dont leave it to your consumers. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. The weird thing is, when I sideload the phone version of the iPlayer and start a program (using the controller), it works fine. TV. Click on the year your device was manufactured to go to a table with all certified devices for that year: Please contact Toshiba if you require further information. If this does not resolve the iPlayer error, please upgrade your internet connection. Hi guys I have just downloaded software version 1550 from Samsung support website. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. If your web browser is Safari, BBC videos still work but at a lower quality. 10:11 AM Ready to throw the computer out the window?. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. JavaScript is disabled. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Why is My Vodafone SMS not Working on Mobile? Choose Software Update, and then look for the option to update the software with a USB stick. Read about our approach to external linking. 16-12-2017 However if you still havent been able to access iPlayer after using this guide, we recommend you contact the BBC iPlayer support team or the manufacturer of your device. In regard to your query, the recent special firmware file (version 1239) has been tested and proven to resolve the issue with BBC iPlayer. Devices not listed have either not reached the benchmark required for a good BBC iPlayer experience or have not yet been submitted for certification. Type your device's model number into the search bar. The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. in. in. Apple disclaims any and all liability for the acts, in. Is there anybody whose 2017 TV does play programmes through iPlayer? If I go onto my tv and load IPlayer,it comes on no problem. Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. Consider performing a modem/router reset as well. only. Simply disconnect and reconnect the cable if you are using a wired connection. We recommend using either ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month) as these two perform the best on the FireStick. Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. If there are no results on the page, then your model isn't listed. Using a VPN service appears to be the best solution for those who do not live in the UK but still want to enjoy their content. However, a reputable VPN service will quickly resolve this issue. in. provided; every potential issue may involve several factors not detailed in the conversations They way I currently fix this is to update my DNS details to another IP address. It may not display this or other websites correctly. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Our old Sony TV NEVER worked with BBC iPlayer. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. fraid not. Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. Private Internet Access allows you to access geo-restricted content, like BBCs iPlayer and many others. AVForums.com is owned and operated by M2N Limited, Thanks. Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. 10-05-2018 Read about our approach to external linking. Try to uninstall and reinstall the app. Where can I find system information for my connected TV or games console? Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 Viewers with these models will find themselves confronted by an error message codenamed 02001 when trying to watch on-demand programmes from BBC iPlayer. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. IPlayer was working fine on my smart TV until today when it wont load any programmes and says error 02001. WebBBC iPlayer gives error 02001 when I try to play any video, Demand5 gives error 500, All4 gives a 'something's wrong error' (no error code) and ITV Hub gives error 0x8027025a. 08:54 AM Luckily I have a program checking for changes to the page or I might have missed it. Another option would be to force quit an app on your Apple TV. Also gives Error 02001! I am at a loss, can anyone help please, I can't be the only one with this problem? We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. Plus it's super easy. I tried changing settings around and the version to Beta and the video to SD. Both TV's work faultlessly on Amazon and Netflix and other services. My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung. ask a new question. 21-12-2019 (e.g. Once you enter this menu, it will let you know if there is an outstanding update ready. i tried to auto update from the tv menu but it said no updates available. Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. You can also sign out and sign back in to the App to see if it will start streaming content. Another option would be to force quit an app on your Guess what logged in, and still get the 02001 Error. On the remote control, press the Menu button. Only option is to do it via USB stick. Welcome to the Digital Spy forums. The only requirement to use the service is that you have a British TV license. If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. It may no difference to BBC iPlayer. The app thinks your IP address is outside of the uk. I have updated the firmware on my tv using a USB stick and I have reset the SmartHub. Why am I seeing an error message when I try to play BBC audio and video? Read about our approach to external linking. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. All menus load fine The devices listed have been submitted to us by Go to Settings and My version of the iPlayer app is 1.1.3 and unusually it doesn't allow me to Sign in which I thought was necessary these days with the BBC. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. You could have an incompatible iPlayer version to your device. I've just tried this. Save my name, email, and website in this browser for the next time I comment. iplayer and My5 not showing any video. Ive tried all the remedies on a previous post but to no avail. Your email address will not be published. This site contains user submitted content, comments and opinions and is for informational purposes Both machines loaded into IPlayer no problem till 1 day ago. 1-800-MY-APPLE, or, Sales and Hi @Jigajuan 1550 appears to the firmware for the J series as seen on this model https://www.samsung.com/uk/support/model/UE55JS8000TXXU/ , if you enter your model no on the support site it will list the latest firmware. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. Have you had any luck?? Our VPN recommendation allows you to access geo-restricted content such as BBC iPlayer and many others. For last 2 weeks iPlayer app has stopped working - 02001 message etc etc. The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). Then you will be offered manual settings. You can either update your web browser or use an alternative one. in, 01-02-2019 New Sony (less than a year old) exactly the same. Settings>>apps>>all apps>>sony select>>clear cache If it doesnt work try Settings>>apps>>all apps>>sony Checkour. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Copyright 1995-2023 All Rights Reserved. Please see our list of fixes below. in. WebThe iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Include the model number and the version of software if possible. BBC iPlayer isn't available on my device, how else can I watch programmes? I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. On Win11 and iplayer works instantly! in. 07:16 AM Bought a Firestick. Hi. What exactly does it say? BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. I can now reveal that the USB does indeed fix the BBC iPlayer problem. All postings and use of the content on this site are subject to the. We only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. However the date againstthe link is "27 Dec, 2017". Your devices firmware could be incompatible with the latest iPlayer version. Looks like no ones replied in a while. Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). All menus load fine but every What is the error number? WebBBC iPlayer outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. On the remote control, press the Home button, then select APPS, then Options. Take a look at our article BBC iPlayer detecting VPN to find out more. WebToshiba devices certified for BBC iPlayer Listed below are all Toshiba devices that are certified for use with BBC iPlayer. :smileyvery-happy: So I got ourTV fixed today and access to iPlayer restored:smileyvery-happy: The issue is a virus in the app that damages the motherboard and only resolution is to havethe motherboard replaced. I am on firmware 1151.1. The error iPlayer error code 02001 will display the following message: Something went wrong loading this programme. You must also update the firmware on your Smart TV by following the steps outlined below. Copyright 2000-2023 M2N Limited E. & O.E. 09:04 AM Have you tried asking support to log in and test the TV? Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! All Rights Reserved. Still getting the same error message. Apple may provide or recommend responses as a possible solution based on the information norm123, User profile for user: If youd like to join in, please sign in or register. Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. However, to force an update or check you're running the latest version of BBC iPlayer: Select the blue YV button on your remote control. apparently harder to get to work on non-windows devices. Select Software Update from the Support menu. What kind of device is it? sooo fast too. Even weirder, when I use Now thats interesting NOTHING will load now. Where can I find version 1550? All menus load fine but every I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. I suggest anyone still having a problem call Samsumg customer support asap. Suggest the o/p enters his TV in that list. bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. View either the settings or support menu, then software updates. I am having the same issue in Spain where ipalyer isnt supported. If that still doesn't work, it means the device will no longer be compatible. I have just recently got apple TV 4 and followed the steps to set it all up and had no problem for 2 days, then went to watch a programme on bbc iplayer and it came up with error 02001 I have done all the normal things like unplug it, restart it and in frustration I reset the box to factory settings and then started from scratch again, each time it allows me to watch a single programme and then for the next one it gives me error 02001. What version of BBC iPlayer is installed on your device? Glad you tried the reset, it means I don't have to re-enter all my passwords! Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. If it is not, the device will usually advise you to update your software. If you are on version 1210, then you need version 1230 from Samsung. Hi. in, In case you haven't noticed as of 27th December 2017 there is a new USB release of firmware 1155.1, however as the text in the link still says "Upgrade File(USB type) ver 1151.1, All Windows (MULTI LANGUAGE)", it is hard to spot.
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