If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. This will guide you through the set-up and suggest the best location for your disc. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. You can look for this information by choosing the relevant tile from the WiFi network section in More Menu or on your home screen. Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. Use a needle or paper clip to press the factory reset button for about one second. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. Come near BT Smart Hub and detect POWER, Step 2. Find a spot between your hub and the weak wi-fi area. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Add the new network name or password. Mode 1 setting offers you the best performance with the optimal speed and range. Find the best location for your disc using the My BT app's disc location checker. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. 22h00, on If it's the white "WholeHome Wi-Fi" disc then it forms part of a Mesh Network with other white Discs, in which case yes, one of the discs must be permanently connected to the router. Tried resetting the disc several times. on Plug your Wi-Fi Disc into your Business Smart Hub 2 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. However, one disk of him is sufficient for most properties. However, this information is not applied for Xfinity modem blinking green. Step 3. The app will indicate a poor location by shining the yellow light. Yet, you can not do this if you use Premium Home WiFi. If you followed the above steps but still see the BT disc flashing red light, contact BT internet service provider. How to Know if there is a problem with the BT Disc Setup? Connect the disc to the hub via Ethernet cable by closing the two devices. You can find the user guide and other documents for your Whole Home Wi-Fi product under 'Documents': No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. Unplug the cable. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. 15h30. Unplug the disc from the mains and plug it in at the preferred location. on Step 4. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. Between your router and the Wi-Fi dead zone, place the extender. Set up the BT disc through an Ethernet cable. Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. A blue light lets you know the disc is in the best location. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. Sure enough, we see a 75% increase. Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc (s) 0 Ratings supertedster Contributor on 11-07-2020 2h37 11,739 Views Message 4 of 4 Re: Does BT Wifi disc require a physical ethernet connection to work? Step 5. Does BT Wifi disc require a physical ethernet connection to work? Step 2. Wait until the disc has cooled down before turning back on. 0 Ratings. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. You can follow internet usage, bill, and products of the UK companys extras. Plug your Wi-Fi Disc into a power socket and turn it on. Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). What does the orange LED on the disc mean? Ask questions and share tips with other people 24 hours a day. Just plug it in to the mains and connect a lan cable between it and the hub. This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. You need the My BT app to find out where to place your discs for the best signal. The best spot is a clear space off the floor close to a power socket. Here are detailed steps for restarting the hub: Step 1. Within two minutes, follow the instructions on your device to connect. Mini Whole Home Wi-Fi add-on disc user guide, Premium Whole Home Wi-Fi add-on disc user guide, Whole Home Wi-Fi 6 add-on disc user guide. You can then unplug it and move it to your chosen location. >. Try moving the disc closer to the one connected directly to your hub (router). The light flash red and within a few seconds turn solid blue The Hub Admin password allows you to update the Hub's wireless network and the Hub and disc light status. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. You'll need to update your wireless devices with the new details. Step 2. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. on This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. After knowing the causes of the BT complete wifi disc flashing red, you should find the proper solution immediately. The LED is permanently red and the new disc doesn't appear in the app. Ordered a Hybrid Connect device? 17h28. Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. Announcements, Guides & Community Updates. Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. On the home screen, select More, Your wi-fi network and then Set up new disc. I can't install an add-on disc. BT Hub 5 on 70 meg BB. This is a must-have device if you face speed problems anywhere in your house. If you're a new customer, we'll have created your BT ID when you joined. Usually this is about halfway between the two devices. First check the Ethernet connection from your hub (router). How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? This device is a powerful booster supporting you in reaching a reliable and consistent network connection. Finally, if the first two attempts can not solve the issue, call the number on the BT website. Watch this short video to set up or follow the instructions below. 20h47. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. You can also use the Ethernet ports on these discs for devices such as TVs and printers. You need to activate it by following the instructions in the email we sent you. Step 4. If you're a new customer, we'll have created your BT ID when you joined. Set mode 1 for the complete WiFi Disc instead of setting mode 2. This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. You also consider some methods to keep the disc safe. No action required - it takes approximately 60 seconds to fully turn on. Your first disc will use the Ethernet port to connect to your hub (router). Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. 30-03-2019 Wait for a text or an email for confirmation once the Full Fibre is activated. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. 31-01-2019 Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Ask for support from BT team if you have issues. 01-04-2019 Plug one of the Ethernet cable's ends into the yellow port on the hub's back and the other end into the disc's yellow port. BT WiFi works via a Wi-Fi Disk combination and Smart Hub 2. 10-07-2020 This will guide you through the set-up and suggest the best location for your disc. on Open the Hub Manager by typing 192.168.1.254 in the browser. The following simple steps will help you switch the mode 2 set to mode 1: Step 1. Go to your hub's settings in the My BT app and choose Update wireless network. The light will change to flashing red, but will go back to solid blue after a few seconds. You can then use the lan port on the remote disk to connect other devices to your network. The range of the discs can vary significantly depending on the operating environment and the location. @JimWooly21Thanks for posting and welcome to the BT.com community forums. If you don't already know, try walking around with your phone or a laptop to check the strength of your wi-fi signal. Step 1. How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. I just thought I'd ask if there was an alternative method to restore the connection. I received my package today and saw the ethernet port on the back of the disc along with the instructions stating to connect the ethernet cable. I can't install an add-on disc. Unplug the Ethernet cable from both devices. On the other discs you can use the Ethernet port to connect other wired devices to the network. Do you want to learn how to set up a BT WiFi disc with simple steps? A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. So you can check our upcoming post for more details! In the unlikely event that a disc gets too hot, it will turn off automatically. But if you cant move it, dont worry, your disc will work OK. Ihad the same problem as Jim. When the light on the disk turns solid blue, it is connected. This disc can help you solve the internet connection problem because it plays a role as a wireless extender to boost your wireless signal. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Alternatively, follow the steps below to connect using an ethernet cable. BT Hub, BT Voyager and Connected Devices GPL code. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. But if you cant move it, dont worry, your disc will work OK. 17h39. First check the Ethernet connection from your hub (router). Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Select the Begin Location Test option by tapping it. This will guide you through the set-up and suggest the best location for your disc. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. You'll need to set up a BT ID to access the My BT app. Step 3. In the unlikely event that a disc gets too hot, it will turn off automatically. Restart is one of the simple and popular methods to help you solve technological problems. I will monitor the situation over the next week or so but I have every confidence that all will be ok from now on. You can do this from the Settings menu or manually turn each disc off then on. on Setup Complete Wi-Fi (Black disc) without cable? If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. Switch the modem to prevent it from interrupting while receiving messages or calls after activation. What's the Admin Password, and Why do I Need it? 19-08-2019 On the other discs you can use the Ethernet port to connect other wired devices to the network. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. Yes. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). 15h25. You must connect them with an Ethernet cable through another disc. A quick guide on fixing BT disc flashing red. You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. on Alternatively, follow these steps to connect using an Ethernet cable in the hub box: Step 1. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. If it shows blue light, the location it tells you is excellent. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. What to Note when Performing BT Wifi Disc Setup? This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. When the BT disc appears in blue light, the disc and hub are successfully connected. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. Check the connection between the Openreach modem and the main and turn on the lights before activation. For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Press the power button on the back of the disc to switch the disc off. After removing the hub in the third step, you must pair it again and set it up. It helps you easily update the hub, wireless network, and disc LED status. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. Hi@gibbylinks I would start by getting your SH2 high up or in a better position which is probably the reason it is losing connection. The light will turn to blink red but return to solid blue after a couple of seconds. You can use the ethernet port on the disk to pair it with your hub. If you don't have this or want to know more see What is a BT ID and how can I get one? While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. The extension will typically alert you if you are too near or too distant from the router. Step 2. On the home screen, select More, Your wi-fi network and then Set up new disc. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. 31-01-2019 Just plug your hub in and follow the instructions on the 4G Disc packaging and in the help guide. Power off disks that are not directly connected to a hub (router). In the My BT app, go to Hub settings and select Update Wireless Network. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Add full Wi-Fi to any BT fiber broadband plan for an extra 12 per month. This will guide you through the set-up and suggest the best location for your disc. on So the problem must have been some corruption within the Smart Hub 2. 15h29. Not got the app? A BT sales rep offered me a new contract that included the Wifi range extending discs. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. If you are looking for the best wifi extender for Xfinity, visit our blog for recommendations. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Not got the app? How do I change the name of my wireless network? The Hub admin password allows you to update the Hub's wireless network and the Hub and disc light status. Step #2: Power Cycle or Restart the BT Smart Hub. So I don't consider it to be a major issue. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. These easy steps will quickly have you up and running. >. Proceed to the location in your house BT app is guiding you. Take a look at the video and information below about getting set up. Once logged into it, tick the Mode box to choose Mode 1. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu.
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