Help new owners get started and help current owners troubleshoot their mobile devices. Ive learned so much by exploring different things with my customers. om ons te informeren over dit probleem. Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. Create the online experiences that deliver Apple support to customers throughout the world. Si continas viendo este mensaje, It offers the opportunity to work with cutting-edge technology and products, and to help customers get the most out of their Apple devices. Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. Apple Technical Specialists are the people who make sure that Apples products work as advertised. If you continue to see this Do you love how it feels to help others? per informarci del problema. Your day in the Apple Store is filled with a range of focused support and service tasks. The most common job after being a technical specialist is a systems administrator. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. Were looking for people who get great satisfaction from helping people develop lifelong relationships with Apple every day. Learn more about your EEO rights as an applicant (Opens in a new window) . Both full-time and part-time jobs are available. Find available Apple Store Support roles Discover even more benefits of doing what you love. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Serene wanted to work part-time while in college, and the Apple Store offered her that and more. Technical skills are also important for learning new software and hardware. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. Learn about Apple Support Advisors. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. We're committed to being your source for expert career guidance. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. When a customer needs assistance, you quickly assess their situation. Copyright 2022 Apple Inc. All rights reserved. Every call means a new opportunity for me to help our customers. Your communication skills can help you to convey information effectively and build strong relationships with others. A career with Apple may be closer than you think. Apple is a drug-free workplace. When a customer needs assistance, you quickly assess their situation. Having joined several of Apples Diversity Network Associations, shes cultivated relationships with other managers around the world and applied what shes learned to her work. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. The employment of computer hardware specialists is expected to grow at an average rate over the next decade. Your base pay will depend on your skills, qualifications, experience, and location. At Apple, the learning never ends, and team members continually support each other. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Thats why we offer a wide range of benefits for all our full-time and part-time team members. United States Department of Labor. excuses voor het ongemak. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Youre a natural problem solver with a passion for technology and a knack for connecting with others. To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. envie um e-mail para Thanks to her teams help and extra tech training, she got to know our products inside out. We will work with applicants to make any reasonable accommodations. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. You are hands-on, enjoy a challenge, and are naturally focused on planning and prioritization. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Over the years, Ive built great relationships with many of our regular customers. When a customer becomes an owner, its the beginning of a relationship. Sharing what you love directly with others is how you connect with the world. To view your favorites, sign in with your Apple ID. Therefore, we are committed to treating all applicants fairly and equally. You reassure customers when delivering product diagnoses and potential solutions. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. click here to select a store and view pay information. When compared to other jobs, technical specialist careers are projected to have a growth rate described as "faster than average" at 10% from 2018 through 2028. Apple Specialist Salary & Outlook. Regardless of the situation, your communication skills can help you be an effective technician. scusiamo se questo pu causarti degli inconvenienti. Here are three trends influencing how Apple Technical Specialists work. Come eager to listen and learn from your team, your mentors and your customers. message, contactez-nous l'adresse You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Introduce yourself, and well get in touch if theres a role that seems like a good match. And this team helps make sure that relationship thrives. And thats our greatest strength. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. Where personal and professionalvalues meet. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Believe it or not, it was kind of a childhood dream to work at the Apple Store. That really motivated me. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . After customers purchase our products, youre the one who helps them get more out of their new Apple technology. to let us know you're having trouble. At other times, you refer customers to support team members who get them up and running again. At Apple, base pay is one part of our total compensation package and is determined within a range. To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. Its now my job to help them reach their career goals, here in the store or in another part of Apple. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de As a specialist, you may work with a team of software developers, project managers and other specialists to create a new software product. I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. Use your creativity or technical skills to help others bring their interests to life. Lamentamos pelo inconveniente. But you also know how to turn mild customer curiosity into intense interest and ownership. You might help one customer sync music with video, show another how to retouch their photos, or even teach a child to code. Your communication skills can also help you to troubleshoot technical issues with clients and provide them with the information they need to understand the problem and find a solution. Ability to consistently deliver great customer experiences no matter what the situation. United States Department of Labor. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. They will also learn about the software and hardware they will use on a daily basis. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Learn more (Opens in a new window) . Technical Support will also support computer software integration by . During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. The entire store team benefits from your commitment to providing the best care for customers. Read A Technical Specialist job description and meaning. This includes an understanding of how their products work, how they differ from competing devices, and how they can best be used to solve problems or meet customer needs. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences, and coverage for accidental damage. By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. Youre knowledgable about Apple products, and you have an aptitude for helping others. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. Youll be our customers human connection to Apple: empathetic, friendly and real this is more about restoring relationships than repairing technology. Well match your donations and contribute US$25 for every hour you volunteer. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Apple participates in the E-Verify program in certain locations as required by law. As mobile devices become more complex, technicians will be needed to repair and maintain them. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Caso continue recebendo esta mensagem, an. Many locations have immediate openings for these positions. The process took 3 weeks. Provide insightful advice and friendly, hands-on technical support. As a busy new mother, Arlinda had very specific job criteria in mind. Come to us in your pursuit of success. At Apple, were not all the same. Truth is, I feel great, too. But I wanted a job that allowed me to interact with people as well. excuses voor het ongemak. Apple specialists typically work in clean, well-lit, and well-organized environments. Theyre so grateful and that feels really good.. They use a variety of computer software programs and may be required to lift and carry heavy equipment. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Youll grow your career skills too, because leaders here take an active role in your professional development. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. This training is usually part of the onboarding process and may last for a few weeks. You maintain composure and customer focus while troubleshooting and solving issues. With experience, they may move into positions such as technical support, sales, or training. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Youre also a quick, decisive thinker who enjoys solving complex problems. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail enva un correo electrnico a I interviewed at Apple (Sydney) in Feb 2023 Interview 15 minute phone call. Apple specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Introduce people to the Apple products that help them do what they love in new ways. The Apple Store is a retail environment like no other uniquely focused on delivering amazing customer experiences. We know that everyones life experiences are different. Apple is an equal opportunity employer that is committed to inclusion and diversity. Roles based in Quebec require French language proficiency. Related: Apple Technical Specialist Interview Questions and Answers. Ability to work independently: Independent work is a necessary skill for technicians to have. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. As businesses become more reliant on technology, the need for security professionals will continue to grow. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. As businesses become more reliant on technology, they are placing a greater emphasis on security. Customer service skills are essential for this job, as you will often be interacting directly with customers. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Apple really provides you with all the resources to succeed right now and throughout your career here. Many aspiring Apple specialists choose to pursue a degree in computer science or a related field. las molestias. Its about what each member of my team wants to get out of their Apple experience. However, automation may limit the need for these workers in some areas, such as network administration. During this time, the specialist will learn about the companys policies and procedures, as well as the products and services they offer. Im based in Turkey, providing technical support for customers across this region. You reassure customers when delivering product diagnoses and potential solutions. Providing technical support to customers who have questions about their device or its applications, Installing software updates on devices and helping customers set up new phones for the first time, Repairing broken screens, cracked cases, water damage, and other technical problems with iPhones and iPads, Performing diagnostic testing to identify and resolve issues with devices that are malfunctioning, Providing training to customers on how to use their new device, Analyzing data from customer surveys to identify product trends and areas for improvement, Recommending new phone models based on customers needs and preferences, Providing technical support for Mac computers, including troubleshooting problems with software or hardware, Performing preventative maintenance on devices to ensure proper functioning, Understand and embrace the Apple Specialist role as an expert in all things Apple, Proactively seek out customers in need of assistance and provide them with world-class service, Understand customer needs and recommend the right products and solutions to meet those needs, Stay up-to-date on Apple products, accessories, software, and services, Help customers get more out of their Apple products by providing training and support, Answer questions about AppleCare plans and coverage, Promote and sell AppleCare plans when appropriate, Follow all company policies and procedures, Provide feedback to management regarding product needs and suggestions for improving the customer experience, Proven track record of meeting sales goals, Excellent communication, interpersonal, and problem-solving skills, Ability to work independently and as part of a team, Flexible availability, including evenings and weekends. Copyright 2023 Apple Inc. All rights reserved. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. By helping Apple maintain strong relationships with customers, you are instrumental to our success. And thats our greatest strength. Product specialists interface with project managers and clients to determine a product's future direction. Discover how you can make an impact: See our areas of work, worldwide locations, and opportunities for students. Youll need to be flexible with your schedule. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. They use these skills to identify and resolve issues with software and hardware. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. What Does a Real Estate Development Manager Do? Copyright 2023 Apple Inc. All rights reserved. To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple. Specialist: Part-Time Find available Specialist roles Manager Find available Manager roles Part-time roles for full-time lives. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Work at Apple Join a team and inspire the work. Help drive your stores vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. Learn about Apple Store Technical Support roles. ein Mensch und keine Maschine sind. You will be working with customers one-on-one to help them with their Apple products. Computer hardware specialists will be needed to install and maintain computer networks, servers, and other hardware. Get startedand submit your resume. You even give. You maintain composure and customer focus while troubleshooting and solving issues. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Multimedia Specialist. Pro Workflow Video Expert. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. You have excellent time management skills and can make decisions quickly. Learn more (Opens in a new window) . If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Find available AppleCare Business Development roles. A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. They will be patient, efficient, and organized, with the ability to handle multiple tasks at once. The entire store team benefits from your commitment to providing the best care for customers. You have strong people skills youre approachable, a good listener, and empathetic. Youre a communicator first and foremost. If you continue to see this Able to work on weekends as needed.. We draw on the differences in who we are, what weve experienced, and how we think. Learn more (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. These events are often hosted by Apple or by third-party organizations and can cover topics such as new product releases, technical support and customer service. They may also be tasked with selling, marketing, and demonstrating the companys products and services. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. I understand theyve got their photos, home videos, documents, and music on their devices. Se continui a visualizzare They may be required to work evenings and weekends, and some positions may require travel. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Connect business professionals and entrepreneurs with the products they need to help them build success. 88 Apple Specialist jobs available on Indeed.com. Your day in the Apple Store is filled with a range of focused support and service tasks. Be the voice of Apple, helping customers with live support by phone, chat, or email. Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. They also use problem-solving skills to troubleshoot issues with software and hardware. para informarnos de que tienes problemas. At other times, you refer customers to support team members who get them up and running again. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Roles include Technical Specialist, Genius, Creative, and Creative Pro. JP, Instructional DesignerCupertino, U.S. Apple is an equal opportunity employer that is committed to inclusion and diversity. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. They must also have excellent customer service skills. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. Learn more about your EEO rights as an applicant (Opens in a new window) . Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . los inconvenientes que esto te pueda causar. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. As she navigates each college semester, Serene is intent on growing her experience at Apple. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Adaptable and quick-thinking, youre able to explain complex information in terms that anyone can understand. This provides the opportunity to progress as you grow and develop within a role. Get started, Different together. You may be communicating with other technicians, engineers or managers. They may also earn additional compensation in the form of commissions and bonuses. If I can fix their problem, its like Im helping them get their world back. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Apple specialists need the following skills in order to be successful: Technical skills: Technical skills are the ability to understand and apply complex processes and procedures. Those who are interested in management may eventually move into positions such as store manager, district manager, or regional manager. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. para informarnos de que tienes problemas. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail You may be communicating with customers over the phone, in person or through email. Whether you work full-time or part-time, each customer conversation you have will make it clear: youre not just supporting technology. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. In this role, you wont be expected to repair hardware. Product specialists monitor all aspects of a product lifestyle, including their long- and short-term development and marketing. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Programming of application code. You can set the standard for Apples unique style of service through words and action. All our team members get paid sick days, vacation days, and parental leave. Some employers may accept candidates with a high school diploma or an associates degree. This can be a very rewarding job, but it can also be stressful at times. In other roles, youll help customers bring their projects to life: You might troubleshoot with one person, show another how to retouch their photos, or even teach a child to code. Technology specialists provide support services for technological systems, programs, and networks. United States Department of Labor. To be successful as a technical specialist, you should demonstrate expertise in software and . Thats what led me to become an Apple At Home Advisor. Ci A career as an Apple Technical Specialist can be both rewarding and challenging. Working at Apple has actually made me rethink my academic goals. Youll need to be flexible with your schedule. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Apple Technical Expert Apple Inc. - City, STATE Worked with management to propose and implement proactive customer service solutions Verified data integrity and accuracy Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs We're committed to being your source for expert career guidance. Communication skills: As a software engineer, you may be required to communicate with clients, managers and other software developers. Tom helps people discover the endless possibilities of what they can do with Apple products. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Ehsan, Engineering Manager Learn about working in Hardware . As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. Apple is a drug-free workplace. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. 4.2. Some employers may prefer candidates who have completed some college courses. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. The entire store team benefits from your commitment to providing the best care for customers. Learn more about your EEO rights as an applicant (Opens in a new window) . We're creating something magical for the person who uses it. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de
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