Excludes Verizon Prepaid plans. The iPhone 13, 13 Pro . Send in only one device per package. Use your submission ID or email address to order a new kit or print another label. To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. I encourage others who experience similar problems to do the same. *Store drop-off and UPS options aren't available in all situations. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. We'll confirm the final value after we get your devices and validate the make/model, eligibility and condition. Excludes Verizon Prepaid plans. This article has been viewed 483,948 times. Does Verizon trade-in cracked screens? The other day, I noticed, they appraised my phone for $142. Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. Told them I didn't want their apologies or understanding - I wanted them to make it right. Add, manage, and cancel all your subscriptions in one place. Available for Verizon and non-Verizon customers.
Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. We never want our customers to feel this way. The promised value of the trade-in credit was $2400 ($400 + $400 + $800 + $800). Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. Get up to $500 when you. IMPORTANT: Send in only one device per package. Archived post. If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill. Accessibility Resource Center Skip to main content. Thats what my trade in status said on the app. File a complaint with the Better Business Bureau. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. You'll see the options that apply to your trade-in during the ordering process. If you did trade in at a indirect or at home it could take longer. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. See How Do I Trade In My Device FAQs. Have a phone you love? I'm eager to assist you in addressing this. Visit our Activate your mobile device FAQs for more information. Archived post. All tip submissions are carefully reviewed before being published. First they never sent trade-in kits. How do I contact Verizon and make them do what I want them to do? It is terrible to read about your experience trading in your phone, jennk1. This article has been viewed 483,948 times. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. Read about our Citizen Verizon social responsibility policies. Here are your options for trading in a used mobile device to Verizon: To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide. We understand that you are experiencing an issue with your services. Finally, they instructed me a way to request a mailing label that I needed to print myself. Hello! Dial 1-800-922-0204 from your home telephone only. Your Device ID and IMEI are listed under the Device Information section. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. After you accept the trade-in credit and send us your device you can't get the device back. Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. Enjoy! your phone, and receive cash. Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges. If you requested shipping materials and didn't receive the right quantity, contact the trade-in care team at 800-416-8894. However, the "damaged" category gets broken down further depending on how you answer certain questions. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. The FCC form is quick and easy and could really help others facing similar frustrations. Im not holding my breath. Yes. Please sign in again to continue. The $35 fee helps to recover some of that revenue loss. Enter your ZIP Code and filter for "Verizon Company Store". iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Im supposed to check back in 24 hours. 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. Device trade-in value: How much is my phone worth? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. If you use your own shipping materials, you must securely pack and label each device in its own package. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins. Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. Request a shipping kit during the online trade-in. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. rpaulmerrell 6 mo. If you've already shipped your device, it cannot be returned. Thank you for reaching out to us! Here is the link to the complaint center at FCC. Its trade-in program only has two device condition categories: good and damaged. Why it was never clearly explained to the customer by all reps she chatted with? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. If you cancel your service, you'll owe the remaining balance of the phone. This takes about 2 weeks from the time we receive your device and you accept the Agreements. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Yes. He was going to work on it and get back with me in 2 weeks. Not a Verizon customer, yet? Please sign in again to continue. Verizon Gift Card, sent to the email address you provided during your trade-in request. A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. Ive talked to multiple supervisors from Verizon and they still don't know how to fix it and they keep trying to submit promo correction forms, even though every form gets rejected. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. This is not an isolated problem based on the number of people saying they had the same thing happen. Hi! Have a phone you love? We understand that you are experiencing an issue with your services. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. It is a pattern of either negligence or willfully discouraging trade-ins by never providing trade-in kits - and then grossly discounting the trade-in value if the customer miraculously finds a way to send the phones without the kit. If there is any remaining credit it will be put toward your Verizon account. It's very quick and simple and will get results: Hello! We use cookies to make wikiHow great. How do I remove my personal information before I send back my device? New comments cannot be posted and votes cannot be cast. SO I'm confident there's a huge under-reporting bias going on here. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. Today, they credited my account with $142. Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label, Re: Trade-In kits not recieved FOUR times - credited only a FRACTION of the promised amount, Have a phone you love? If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Scan this QR code to download the app now. Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals Today, they credited my account with $142. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Thank you for reaching out to us. Is there really a $35 restocking fee on returned merchandise? If you requested shipping materials but can't find or didn't get them. Here is what happened to me: I am a new customer and traded-in four Iphones. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. This was just one of my many, many issues. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. Try being overly polite and thankful. Due to inactivity, your session has expired. Get up to $500 when you. We're looking forward to working with you! Use your own shipping materials and print a label. Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? Yes, Verizon accepts devices with cracked screens, but you won't get as much money for them as you would if it was in good condition. I've been dealing with the same issue since December 2021. We would be more than happy to assist you. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Verizon is always here to help! Don't ship the charger, SD card, SIM card or other accessories with your device. Please, send us a DM, so we can address all your concerns. It nearly drove me insane. They'll pack and ship your device. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. Correct answers are available for this post. Note that I have all this documented in a chat. At any rate, my concluding response to them was that I wanted them to share my experience with executive management because I fear they are engaging in deceptive sales/trade practices and exposing Verizon to serious liability. If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situation they will be more inclined to advance your complaint. What's that called in statistics again? Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line. (Maybe he meant 6 months?) For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. Scan this QR code to download the app now. Find out the trade-in value of. * I feel your pain. Android is a trademark of Google, Inc.
When it comes to trade-in values, this is where Verizon falls short. Delivered within 2 weeks of receiving your device. We are here to help! If youd like, you can apply it toward your bill, or save it for a future purchase. If I could do it again I'd go to a store so you have someone's feet to hold to the fire to fix any issues. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. Get up to $500 when you. Trade-in your Apple. Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? So I wanna know if anyone else actually got their credit? That's what my trade in status said on the app. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. If we can't refurbish your old device for someone else to use, we will recycle it responsibly. You can check the status of your trade-in submission online at any time. response bias? If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge. The reps on the phone couldn't figure this issue out. Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. Stop saving old devices; cash them in credit towards a new device instead. Return your trade-in device with the battery in place. % of people told us that this article helped them. Great deal right? To learn more about the process, check out this step-by-step how-to guide. The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. We would like to take a closer look into your concern. If it doesn't match the description or was submitted after 30 days you may receive less value than originally indicated. Then press zero for an agent. Please send us a Private Message for additional assistance. No trade-in value will be provided for these items, and they won't be returned. Verizon outages reported in the last 24 hours. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. Take advantage of Verizons trade-in program to get a new phone at a discounted price. To apply for this kind of trade-in you must be logged in to My Verizon. If your mobile device has no trade-in value, you can recycle it. Spent over an hour tonight (again) trying to work this out. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in. upgrade. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). Issue your credit or Verizon Gift Card within 1-2 billing cycles. https://www.verizon.com/support/trade-in-program-faqs/. Due to inactivity, your session will end in approximately 2 minutes. Start now. Learn more How many times have you complained to Verizon Wireless and gotten nowhere? They basically said the store personnel and I were wrong, but they understood and were very sorry. Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). Overall, the entire process generally takes 4 to 6 weeks. And we want to make sure you're getting your promotion! Get up to $500 when you. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. You may want to make these calls when you can sit, take notes and wait on hold. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. You can use the envelope icon at the bottom of the page using the link below. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process. My Verizon Trade in problems! You can have someone call me at 9am pst today to discuss. You must be signed in to access this part of the community. Verizon is being shady as hell rn. Thanks to all authors for creating a page that has been read 483,948 times. Trust me, don't waste another second with the customer service agents. Visit our Verizon Gift Card FAQs for more information. I've never owned a S5 and definitely sent a S9. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23.
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