01284 713 000. Information about the coronavirus and our Trust. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Since any such publication would be in English and oriented to an international market. Network of 9 computers and study tables. In the maternity service there had been a previous bullying culture that was beginning to decline. 01284 713112. Let's make care better together. The provider used surveys to gather the views of people who used the service. Services did not always meet peoples needs. The end-of-life service in particular was praised. Staff who went the extra mile to drop off take-home medications or provide decaffeinated tea bags for a patient. Instead of saline, a solution containing glucose was injected into Warbys artery and as a result her blood sugar increased to very high levels. Doctors did not realise the mistake and then treated her with insulin to bring the blood glucose levels down, despite the risk this carried of brain damage. Read all 43 reviews Susan Warby died aged 57 after an operation there in 2018. We rated them as outstanding, A summary of our findings about West Suffolk Hospital appears in the overall summary, Published This is a preview of subscription content, access via your institution. We spoke with members of staff in all departments including nurses, ward managers, care coordinators, medical staff, porters and administration staff. All people spoken with stated that they felt the hospital was clean. A perinatal mental health midwife works in partnership with the perinatal team at the local mental health trust. had received continuing attention in the . Speaking after the adjournment of an inquest in Ipswich into Susans death, Warby confirmed that the letter outlined errors in his wifes surgery that had already been disclosed to him by the hospital. Warby said the allegations concerned a previous incident which is not being looked at here and we cant comment on. Christine Outram MBE was commissioned by NHS Improvement to carry out an independent review into the events arising from the letter and the hospital's handling of the affair. The service had improved their governance arrangements, however we had concerns about continued lack of compliance with the Maternity Incentive Scheme. The Care Quality Commission (CQC) carried out a comprehensive inspection between 8 and 10 March 2016. Staff told us that the shortages impacted their welfare and at times they didnt feel listened to. [13], In January 2018 the hospital was rated outstanding by the Care Quality Commission, one of only seven general hospitals in England awarded the highest possible rating. Asked by reporters whether he was upset by such tactics, Warby said: I was quite surprised the lengths they went to, but that was also part of a criminal investigation as well. The very fact that a clinician felt it was necessary to contact the family directly in an anonymous manner is all too telling of a draconian blame culture where staff feel too afraid to speak up when things go wrong. But he asked the coroner to seek expertise from an independent witness, because all the witnesses called to the inquest so far worked, or had worked, at WSH. Find out more about the estates work that is being undertaken at West Suffolk Hospital. NHS Trust Royal Papworth Hospital NHS Foundation Trust West Suffolk NHS Foundation Trust . Staff zone. We used the Short Observational Framework for Inspection (SOFI). People told us that staff answered call bells promptly and gave them the level of assistance they required. The service should ensure that risk scrutiny in governance meetings is robust and recorded so that there is assurance of management of risk. Processes for identifying, recording, escalating and managing risks across the organisation were not always fully effective or undertaken in a timely manner. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. Trust performance against national audits was outstanding especially in the Sentinel Stroke National Audit Programme (SSNAP) and Myocardial Ischaemia National Audit (MINAP). Systems for audit and documentation records and consent were not embedded or monitored effectively. 8000 print books plus e-book packages. Visit website. Getting To The Hospital Collapse all Expand all By Road View By Bus View By Train View Book Title: The Stockholm County Medical Information System, Authors: Donald Fenna, Sixten Abrahamsson, Sven Olof Lw, Hans Peterson, Series Title: Free access to all WSFT staff, staff of WSFT partner organisations (community etc), Medical and Nursing students and Libraries in the SEEDS scheme. West Suffolk Hospital Overall: Requires improvement Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ (01284) 713050 Provided and run by: West Suffolk NHS Foundation Trust All Inspections Other CQC inspections of services Community & mental health inspection reports for West Suffolk Hospital can be found at West Suffolk NHS Foundation Trust. who still has on her cute cherry and heart pink pajamas We did this to gain the views of people who received care and treatment, people who visited the hospital or worked there. However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step. The writing of this text arose through the opportunity of one author (D.F.) Sort by: relevance - date. - 207.180.222.120. Additional support for critical care patients was provided by a follow-up nurse and a critical care outreach team, who also provided a cross-department education programme. The rising cost of living pressures can affect any one at any time. They were then sent requests by management for fingerprints with a warning that failure to do so implicates you as being involved in writing the letter. Join the Library 377 384 385 753 Breeze 1 M22. Two directors are due to step down at a hospital that asked staff for fingerprints and handwriting samples as it hunted a whistleblower. The report said it was extraordinary that concerns about the doctor were ignored and rejected by management. IP33 2EX, In There was a 'patient panel' which meant that people who used the service were involved in planning and monitoring the service. Its absolutely crucial that staff feel able to raise concerns without feeling bullied or intimidated, as thats much safer for patients. We are extremely busy in our emergency department so please use our services wisely. The trust should ensure staff compliance, across all staff groups, with mandatory and statutory training requirements. Last month the Guardian revealed that the anonymous letter had prompted an unprecedented witch-hunt by the hospital bosses to try to identify the staff member who had sent the letter. Patients were involved as partners in their care. The trust should review medical staffing, particularly within end of life care services to ensure consultant cover meets recommended national guideline levels. Copyright 2023 West Suffolk NHS Foundation Trust. The independent report published by NHS England on Thursday criticised the current chair of the trust, Sheila Childerhouse, and the senior management team, who have all since left, for having insufficient regard for patient safety and discouraging staff from raising concerns. The trust should ensure that the nutrition, hydration and toileting needs of patients are met when recovery is utilised as a step down area from CCU. Springer Book Archive, Copyright Information: Springer-Verlag Berlin Heidelberg 1978, Softcover ISBN: 978-3-540-08950-6Published: 01 October 1978, eBook ISBN: 978-3-642-93101-7Published: 06 December 2012, Series ISSN: Fifty-six per cent voted to accept, with a turn-out of just over half. There had been occasion when staff levels fell below what was needed to provide safe care. The affected hospitals are: West Suffolk, Hinchingbrooke in Cambridgeshire, James Paget and Queen Elizabeth in Norfolk, Airedale in West Yorkshire . We provide acute hospital and community services for west. Print and e-journal collections covering many topics. The CQC's specific areas of concern comprised the hospital's culture, organisational responsiveness, and maternity services.[15]. Specialist staff told us about the initiatives and projects to improve the service such as dementia training for all staff and improved electronic recording and planning of care. Service operates Monday Friday 7am until 7pm, Haverhill to West Suffolk Hospital Adult return 8.00, Separate fares for villages, please enquire, Concessionary Bus pass holders travel for free, fares are supported by West Suffolk Alliance, The service makes life bearable for anyone living alone. An NHS boss whose executive team sought fingerprint samples as it hunted a hospital whistle-blower is still being paid months after quitting his job. Salary: 27055.00 to 32934.00 a year. The hospital was built in a former Ordnance Depot in Hospital Road in Bury St Edmunds. The inspection's report was published on 30 January 2020, within which the hospital's rating had reduced by two grades to 'Requires improvement'. Feedback from patients, relatives and carers was extremely positive throughout the hospital and at the listening event. 2 August 2010, In The ratings for medical care and outpatients went down, whilst the ratings for urgent and emergency services and surgery stayed the same. The BBC is not responsible for the content of external sites. NHSwhistleblower in West Suffolk will never be the same again, West Suffolk hospital chief resigns prior to bullying claims review, Twodirectors to step down at Suffolk hospital hit by witch-hunt claims, NHSurged to publish delayed report on hospital 'witch-hunt', Hospital boss praised by Matt Hancock told to end toxic management culture, Hospital whistleblower raised alarm over doctor seen injecting himself, Hospital hired fingerprint experts to unmask whistleblower, report finds, Hospital in bullying claims did not monitor at-risk patients, unprecedented demand to provide fingerprint samples, independent report published by NHS England on Thursday, some of his senior colleagues to raise the alarm, relegated by Care Quality Commission (CQC) inspectors. Our Trust is building a new healthcare facility. Meanwhile the health and social care secretary, Matt Hancock, who purports to champion patient safety, and in whose local hospital this is happening, has simply buried his head in the sand when approached about the matter. Browser Support New Trust strategy. Language links are at the top of the page across from the title. Library Location. Senior doctors at West Suffolk hospital said the trusts demand for fingerprints and handwriting typified a bullying management style. People told us they were offered enough food and drink. Download a Map of West Suffolk Hospital. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. [5], The hospital provides accident & emergency, maternity, oncology and palliative care services. Tens of thousands of the union's health workers were balloted on the offer. Susan Warby, 57, died at the West Suffolk Hospital on 30 August, 2018. Staff were proud to work at West Suffolk Hospital. Newmarket, Frances McClenaghan, a lawyer for WSH, told the inquest: The trust accepted at a very early stage that the incorrect fluids had been administered.. We issued a warning notice under Section 29A of the Health and Social Care Act 2008 on the 14 November 2019 and told the trust it must improve. We rated them as requires improvement because: As part of our inspection we visited the following areas within the maternity service: labour suite, midwifery led birthing unit, F11 ward (the combined antenatal and postnatal ward) and the maternity day assessment unit. the service is performing well and meeting our expectations. Helen Beck will retire at the end of November. VIRGINIA BEACH, Va. (WAVY) - City officials estimate there has been nearly $16 million in property damage - more than $15 million estimated . To read our full report please follow the link. Bloomfield retired in March 2019. Learning Disabilities / Neuro Developmental Disorders, Severe Mental Illness (SMI) Health Checks, Child Physical Activity and Weight Management, Children under 5 and Breastfeeding / Weaning, Prescribing, Pharmacy and Medicines Optimisation, COVID-19 Prescribing / Medicines Resources, Antimicrobial Prescribing Guidance Summary (Note Please refer to Net Formulary for latest guidance, this document is under review), Combined Commissioned Drug Therapies List - Under Review, Opioid Deprescribing Toolkit and Resources, Clinical Threshold Policy - Supporting Information, Individual Funding Requests: Commissioning Policy, Arthroscopic Shoulder Decompression for Subacromial Shoulder Pain, Corneal Collagen Cross-Linking for Keratoconus, Corticosteroid Injections for Chronic hip pain, Cryopreservation of sperm, oocytes and embryos, Fertility Treatment (Assisted Conception), Hysterectomy for Heavy Menstrual Bleeding, Laser Hair Removal - Non-face body areas and for non-cosmetic reasons, MRI Guidance (Open/Upright and Wide-Bore), Radio Frequency Denervation of Facet Joints, Reversal of Male and Female Sterilisation, Steroidal Epidural Injections for Patients with Acute and Severe Sciatica, Surgical Discectomy (for lumbar disc prolapse), Interpretation and Translation Services - Non-Spoken (Language Empire), Interpretation and Translation Services - Spoken (DA Languages), West Suffolk Hospital Clinical Guidance and Pathways, Incident reporting / Quality issue concerns. At this inspection we found that the service was well-led as the provider had improved training arrangements, effectively raised staff awareness about consent and MCA, and there was evidence in people's care records that consent and capacity had been appropriately managed. It is open 24/7 with ID card access. in Montecito with her husband and friends holding a 'Little Golden Book' . Lecture Notes in Medical Informatics, DOI: https://doi.org/10.1007/978-3-642-93101-7, eBook Packages: Service operates Monday - Friday 7am until 7pm Haverhill to West Suffolk Hospital Adult return 8.00 Separate fares for villages, please enquire Concessionary Bus pass holders travel for free, fares are supported by West Suffolk Alliance To book simply call 01638 664304 Suspended ratings are being reviewed by us and will be published soon. There was limited assurance about safety across all five services we inspected.
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