The number for the patient satisfaction team is: [protected] or you can e-mail them at patientservices@aspendent.com. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, From Business: Aspen Dental in New Hartford, NY is open for all appointment types. I spoke to the office manager who was rude and condescending to me. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! Within a week, I had my refund. I had chipped tooth. All claims for refunds get kicked to corporate, in Syracuse, NY. I truly cant believe this company. The tooth feels like it's in wrong. I wish to have all claims reversed and payments refunded so that I may seek adequate care from another practitioner. Thank you for bringing this to our attention. I have to go to another dentist to get this completed. And was given a billing statement for $395 and told to pay half of the Amount in order to make my next appointment. I called Tamara back at Aspen Dental Abingdon Maryland and told her that she lied and that you don't need that to process a FREE EXAM claim.. she then told me that if I come back to aspen dental abingdon Maryland that going forward I would need to give them my social security number because they only email claims, not fax or mail them.. and the exam is now actually a FREE EXAM! Needless to say, the claim was submitted to my insurance company that day, and I'm still waiting on my husband's bill to be submitted, which is under my name. The employee told me that she wasnt sure why the insurance didnt pay the claim. Thats what happened to the profession of dentistry. **************************** that I would receive a full refund of $4312 if I did not continue services with Aspen Dental. I am now curious to know if that appt. Huh huh huh? Read our FAQs Speak to your local office new crown different office. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I started out with Dr. Williams, who at the time was very professional and transparent. I never heard back from the employee and did not get any more bills from Aspen Dental. I am trying to trust other people, but cant. If patients are unhappy, they have three months to return the dentures and request a full. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. What is Ric Size? Updated November 28, 2017, Baseball, Statistical Truth, and the Return of History, A Baseball Fans HoF Ballot & Rationalization, Extended Play 2019-21: Primary Colors & Bonus Tracks. she didn't want to discuss a bill i had received from you. Does any of this relax you, like its supposed to? When stupidity is allowed to run amok in dentistry, there are consequences all down the line. . I needed a denture repair. Would NEVER go again. I then used my original dentures until my next scheduled visit. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. Business Response /* (1000, 5 . They should have at least tried to get me in but they didn't want to. And that I should receive the refund within 2 weeks. I have gone back several times for adjustments. hrowan@att.net. Final thoughts: For me, it has always been about becoming the best dentist I could be. They began doing the work but before beginning work they billed me and I had to pay them On Nov. 4, 2022 at 8:53AM [trans. This lack of perspective is a weakness throughout the profession. Colleen Kluck 17153407541 , Excellent!! She started going there and said they did a really good job and so I started to go. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care, I have to say this was the worst experience I've ever had at a dentist. I had to wait 3 weeks between them because they couldn't fit me in after 3:30 for several weeks. This what happens to me shouldnt have happen if peoples in office knew what they was doing. The refund request must be submitted within 90 days after insert of final denture or hard reline. Aspen Dental settled, paying $175,000 in restitution without admitting wrongdoing. I went in as scheduled in February for implant. In my opinion I was treated by techs who didn't know what to do. Before the appointment I received a credit rejection letter. file this complaint and put in her permanent employee folder or site. She started going there and said they did a really good job and so I started, WOW, What a terrific dentist. Sent to finance lady, of course they said the most expensive package was best for me. I had four appointments; the first one was a new patient evaluation, the second one was for a cleaning. Web Site Copyright 1995-2023 WGBH Educational Foundation. I had multiple conditions that had ravaged my teeth. I'm sure that my insurance paid a good portion of this, and I got nothing in return. This complaint was posted by a verified customer. December 29, 2021, Aspen Dental area manager *********************** told me over the phone that he would refund me $727.20 for August 18, 2021, a bad filling job Aspen Dental did. I'm talking about a refund due to over-payment of services. I conceded, got the root canal but now Aspen Dental is withholding both treatment and money when requesting a refund. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. I will always check all of my bills carefully from now on. It wasnt until I recd a billing statement from their office that I found out I had been charged for a toothbrush and a bottle of mouthwash. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I asked for a call back I never got it and she was never in the office when I called several other times. A class-action lawsuit accuses Aspen Dental, one of the nations largest corporate-dental chains, of illegally owning dental practices and of deceiving patients. At one point the franchis owner, *********, came in to help. I am checking with you again because I have very little (if any) confidence in the Mt. At this point I am Aspen provided me with an estimate of charges to do dental work on me. I would Aspen Dental to update my balance to show $0 due. At Aspen Dental, by the time a patient knows they've got problem, the dentist (s) may have already moved on, along with much of the office staff. I received a full set of dentures from the above business in August 2022. (Not a refund requested from an unsatisfied dental patient). So now I am left with a lower denture that does not fit. I go back to the office, they are close for the day. In July, I received a LATE NOTICE from Aspen Dental. I I visited Aspen Dental in Madison Alabama I began to get work done we found that I had one tooth that had been giving me issues the doctor went in to fix it I called back a week or two later complaining about the same area he sent me to get X-rays done they told me I had a sinus issue since I've come back I have had the same tooth worked on over five On Monday 4/24/2023 I had an appointment to see the doctor After 20 min of x-ray and the 360 x-ray was done the tech took my blood pressure and stated the doctor would not see me because my pressure was to high I tried to explain that it was high because I was in alot of pain and while doing the x-rays the tech kept hitting the bad tooth so I left I would Last Jan 3, 2023 my permanent dental implant/denture was finally installed. The 2nd attempt was with **************** but was unsuccessful as well; possible due to her ******* through the procedure because she needed to be gone by 4pm that day. Now, she's opened her own dental practice right near Wegmans in DeWitt, and she's ready, Stay Up to Date With Your Regular Teeth CleaningsGet the care you need at our family dentistry in Syracuse, Vestal or Elmira, NYFinding the right dentist is important for your overall health care. BBB Business Profiles may not be reproduced for sales or promotional purposes. The dentist is rude and treats you like cattle. I kept receiving bills every month from Aspen Dental for the amount that they said the insurance would cover, so I called them up and asked why. And that my other refund would come all as one for the amount of $290. Aspen Dental Management, Inc. (ADMI) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. BBB Business Profiles are subject to change at any time. But after only 3 months of use the left screw broke. This all happened in June of 2009. The dentist is so nice. Come back in 10 days for evaluation and you would think that dentures would last about ten years or better if you take care of them like i do.but lately my teeth keep falling out.not breaking but falling out.and to have them glued back in is very expensive.talking about close to $159 to 200 dollars for one tooth.so i got another set that im not satisfied the way they look.but its past my warranty so im screwed again.my new ones have to be glued in about 5 times a day.they are to big for my mouth.thats my complaint.i have been a aspen patient for about 30 years. Hopefully this was just a mistake, and not a habit. Well, $7, 000 later I have an ill-fitting upper denture. If theyve recently been to Aspen Dental (or the like), they may be tapped out financially. Highlight the procedure to be refunded. If you can't be honest about your mistakes, then you don't get my business. I have seen other issues about this. Aspen Dental fixed 3 filings for me that were originally completed over Thanksgiving Break. To date they have been repaired three times where separate teeth have come out [this last time was while I was eating pasta]. They said my financial responsibility would be $5,765.07. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, I have to say this was the worst experience I've ever had at a dentist. The phone rings, someone picks up and puts me back on hold. Visit Stone Dentistry & Dentures in cicero. The complaint has been investigated and resolved to the customers satisfaction. They said I needed a deep cleaning and an antibiotic right away. Just today I received a call from a collection agency for the $212.00 from 2009, I called Aspen and they told me it had been in collection since January 2010, I had never received anything from a collection company informing me of this. Carolyn Bryant Donham, a central figure in the Emmett Till case, died this week. When a provider is locked into private practice, especially as a sole practitioner (as I was), doctors dont know whats going on in other offices, much less across the industry. They close on Saturday. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. However, all of the fills and root canal crowns, went bad in less than 6 months. From Business: We are a family owned General Dentistry Practice located in Syracuse NY. We paid the bill in full, and scheduled the appointments. However, attorneys for the patients, Brian Cohen and Jeffrey Norton, say in the lawsuit that Aspen Dental trains the dentists and sets production goals for them, accusing the company of illegally practicing medicine. After x-rays, and an exam I was sent to the finance woman. The doctor who can successfully manage a private practice until its time to sell/close, and also work in any other type of dental practice while keeping it profitable (& satisfying patients), is the most valuable dentist. When I call to make appts. See details. If, NEW SMILE - NEW BEGINNINGS WHERE WILL YOUR NEW SMILE TAKE YOU? Never address the reason the appointment was made which was for to have a tooth pulled and partials made for upper and lower teeth. The' 'dentist' got really mad, told me there was nothing wrong with it. They carefully measured my, I am trying to trust other people, but cant. Increases your cash flow, At our practice, we are dedicated to providing the finest dental care to the members of the Jamesville community and its surrounding environs. I expressed my displeasure at having to leave with a loose partial but was told repeatedly that per the dentist I have to schedule an appt. The staff was great and the doctor was very personable and thorough. I can't say, From Business: We have designed our website to provide a comprehensive dental resource for you and your family. Incorrect billing and not fitting denture. Smile anytime. I deal with some form of pain very time I go here. At the beginning of the denture process, there is a "try-in . I am on disability. As a matter of policy, BBB does not endorse any product, service or business. The staff is wonderful and friendly, and both Dr. Konys, WOW, What a terrific dentist. This should be illegal. Class action lawsuit against aspen dental, Aspen Dental - Class action lawsuit against aspen dental, Aspen Dental - charging us for services covered by insurance. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Aspen Dental. I was told my refund was never put in the system. Aspen Dental management, up to their CEO Bob Fontana, cant obtain malpractice insurance, because theyre not qualified to treat patients. This doesnt make sense. 600.00 which was set up on a payment plan. When we had our issues, after months of poor excuses, I filed with the BBB, our State Attorney General, and our insurance company, who also had any conversations on record. It was very painful. Aspen Dental in Cicero, NY is open for all appointment types. Submit a complaint and get your issue resolved. Went aspen dental was give a quote, took quote with me in to office, tech took quote laid on counter,went to see finance person she started yelling that my insurance was unlimited when i when to see the dentist the tech took the quote, when i asked for it she said it was in my welcome bag when i got home looked in the bag it was not in bag next day i returned they told me that i had left it in the office and printed up another quote with a different price. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons View all businesses that are OPEN 24 Hours 1. I haven't added any problems. This tactic of evade and avoid has become a pattern with Aspen Dental. Dentists tell their patients the truth, and do their best to help them. So nothing so that was a loss of $40 in gas and $40 in wages. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. There is obviously an issue with the manufacturing of these teeth. Because they did not follow up in a correct, timely manner. For now I will give them another chance. I dont have a crown in back tooth. When I called got a quote that was bait and switch. The real crown fell out 2 times. Explore dentures. So they might want to try resubmitting a corrected code, which in that case would mean they (Aspen Dental) would have an additional credit for me if the insurance company covers a part of that. This review was chosen algorithmically as the most valued customer feedback. I paid the amount in full using a Kaiser Gift Card of $75 and my ***** Credit Card for the remaining $320. I am very disappointed with this company and would never ever recommend them. From Business: When you visit our dental office, your smile is our top priority. The dentures never fit comfortably. Explore our FAQs There are a number of questions you may have about Aspen Dental offices, services, dental care, and costs. At Aspen Dental, we believe in doing just about anything to make our patients smile by going the extra mile. ADMI agreed to pay $15,000 in restitution and $80,000 to the state for future investigations and consumer protection enforcement operations. Did and boy was he miffed. As with most other Aspen dental obligations and promises, the refund hasn't been issued as of today, 10 days later. The other Crown I found out later they placed wrong where they filled the cavity was supposed to be where the crown went to begin with. On February 14, 2020, I came in to get a check up. Bless you,, thank you. They hung up on me, so I contacted the BBB. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Our motto is "Your comfort is our number one priority. Desired outcome: The patient may have been lied to, in order to placate them in hopes the patient will just go away. Since everybody already knows each other, its much easier to calmly & rationally discuss the issue, in order to come to an agreement that works for everybody. The 1st time I put the dentures in that they provide, my face swole up. I was told the office manager would call me back. The lawsuit brought by 11 patients alleges that Aspen Dental owns and controls its 358 dental clinics in violation of laws in 22 states which allow only dentists to own a dental practice. First, they added items to our bill that we didn't ask for- $40 toothpaste and mouthwash, and even a $200 toothbrush! I've had both a wisdom tooth removal and a root canal performed at East Side, and both were extremely pleasant experiences with NO PAIN at all. It is their job to actually deceive their dues-paying constituents. Ive never heard a caring patient say they wanted their dentist to be financially strapped. The Aspen Dental network is committed to breaking down barriers to care. Its a practice-builder to do so. Notice, I said served in Lake County, because thats what we did. I wanted implants and such, but, I was advised to follow the plan they had come up with. ****** told me she would send the information to the office manager. These people include patients, staff, vendors, and even loved ones. Excellent!! - Complaint letter re: crown installation, Dental estimated charges vs actual charges, get rid of the extra charges the bill was paid in full for 5 months, Excessive charge and work done to the same tooth and the tooth issue is still not been resolved. I am having a problem now with them billing me for something that as part of the group program they agree to accept a set fee. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, Everyone at the Utica Aspen Dental office is very friendly and nice. (does it range from severity? Was charged for a tooth brush that was shoved in a bag that I never ask for made me pre pay then use insurance now saying I owe them *****. Thousands of practices have vanished, leaving a huge pool of available labor (young & old) for corporate to exploit.