Branch appointments enable you to support more complex sales and service conversations and build personal connections with clients. Game Day is upon us. Discover how DICKS Sporting Goods improved task prioritization across stores and aligned store execution to corporate vision. In addition to the operational challenges posed by reopening, over the past few months a new problem has arisenlegal challenges. Once you have filled in a request form our website will also store a cookie on your computer that will begin to track and collect information about your activity. While COVID-19 will certainly pose a challenge to retail organizations for months to come, it doesnt have to prove disastrous for your store operations. o Q-Docs Managing the complexity of omnichannel initiatives remains a challenge. By synchronizing communications and simplifying store execution processes, you can ensure that stores are consistently clean, providing a safe environment for your store associates and your customers. o Real-Time Task Manager, Learn how Shoe Sensation improved corporate visibility into store execution and simplified communication sent to stores. How can retailers achieve the simplicity they need to provide an excellent experience for customers? Perhaps its the beauty tutorial that theyre hosting in [], An automated labor management system can work wonders on a Retailers budget by optimizing labor spend, saving managers time, and preventing hefty fines for breaking labor and union rules. The retail landscape is one that is constantly changing. By optimizing labor and simplifying work at stores, you can empower front-line employees to be more engaged during their shifts, reducing turnover and improving the customer experience. Brick-and-mortar stores will always be vital to a retailers business. The Reflexis Banking team recently had the opportunity to attend NRF 2019 Retails Big Show. o Real-Time Task Manager Solutions Discussed: Implementing Next-Gen Workforce Management, or WFM with advanced capabilities that address the broader scope of work in stores, can improve the interactions your customers have with associates, as well as their shopping experience in your stores. Find out how Fanatics streamlined the execution of major promotions and improved corporate-to-store communication. Welcome back to the Reflexis Employment Law and Regulations Update! While many issues facing branches existed before COVID-19 arrived, unless banks take corrective action, its likely these challenges will remainor even worsenafter the current crisis subsides. It's rated 2.91 out of 5 stars, based on 103 ratings. o Advanced Analytics & Reporting, See how Shoe Sensation enabled visibility and provided managers with task insights. An absolute nightmare. As retailers reopening, its key to identify potential risks to employee health and safety and eliminate hot spots. o Real-Time Task Manager. Welcome back to the Reflexis Employment Law and Regulations Update! Joining Zebra, Reflexis now has greater capabilities to solve the comprehensive challenges that retailers face in these unpredictable times. o Real-Time Task Manager [ReflexisPlus], Introduction The rapid change in consumer demographics, preferences, and shopping behavior is hardly a secret in the retail and consumer goods industry. Discover how DICKS Sporting Goods improved workload planning and delivered real-time store execution visibility across all stores. With the reopening of non-essential stores within reaching distance for many countries around the world, Reflexis joined with experts from Lush UK, Sacoor Brothers and OC&C to discuss what the road ahead will look like for retailers. Please see section 3 to understand what this includes. Retailers give high value to processes such as Buy Online, Pickup in Stores, Reserve Online, Pickup in Stores, and Ship from Stores. Unfortunately, [], Reflexis customers have won a variety of awards from independent trade magazines for their implementations of labor scheduling, task management, and other solutions. But, brick and mortar retailers must find ways to free up store associate time to implement these great experiences. A common refrain from procurement and vendor management teams is that screening and onboarding a new vendor is lengthy, arduous, and complicated, but streamlining this process enables you to bring in innovative partners. o Real-Time Task Manager As you can understand, this list of new laws and regulations is not exhaustive, nor is it intended as legal advice. We just have to continue to evolve, plan, and anticipate more than ever to meet the every-day evolving needs of our customers. Reflexis Systems polled 869 bank branch employees across eight countries to gain insight into branch strategy and transformation. Ian spent 18 years working for Toys R Us in various roles including Store Manager and now supports retailers to get the most out of their relationship with Reflexis. Solutions Discussed: From creating more efficient fulfillment processes to aligning labor scheduling with shifting workloads, improving store operations processes is an essential part of preparing for post-pandemic customer expectations. o Real-Time Task Manager The new software, Reflexis, is ridiculously ineffective. Winter storms and bomb cyclones have been battering the Northeast all winter. o Q-Docs Solutions discussed: In order to tackle disruption head on, retailers can also provide store associates with real-time store operations solutions that give them the ability to be more agile and responsive to rapidly changing circumstances. Recently, a panel of experts from Big Lots and Reflexis discussed best practices for recovering from the crisis. It takes just 5 minutes to make a cup of tea, to chat to a colleague, to fire off an email or to catch up on the days news. While this may sound ominous, the fact is, according to an analysis of the U.S. Census Bureau data, that by 2030, [], An effective store execution platform works wonders on store performance and task compliance; ensuring that your stores provide the best possible customer experience, every time. This app is useful for scheduling and only that, and the layout is a disaster. Welcome back to the Reflexis Employment Law and Regulations Update! o Workforce Scheduler Welcome back to the Reflexis Employment Law and Regulations Update! Brick-and-mortar retailers are looking at strategies to make their Black Friday promotions stand out without burning out sales staff too early or giving in to holiday fatigue, by simplifying work for associates and balancing the added workload. Front-line employees are under more pressure than ever before. o Q-Walk. Empowering a flexible, agile approach to your store operations is key to ensuring that customers can shop conveniently and safely at your stores. As the new decade brings changes to customer expectations, regulatory compliance, and in-store technology, retailers are adjusting their workforce management strategies to optimize staffing for this evolving retail landscape. Learn how AutoZone saved $100 million in seven years with intelligent workforce management. A majority of customers have come to expect a good, seamless experience across all channels. There is a request tab where you can see everyone who has requested off, and you can either approve or deny it. Reflexis ESS - Belk Associates is a business app developed by Belk. o Real-Time Task Manager o Real-Time Task Manager [ReflexisPlus] o Time and Attendance. In this months article, weve included notable changes in United States regulations from February 2021 onward. Solutions discussed: o Employee Self-Service. Welcome back to the Reflexis Employment Law and Regulations Update! Learn how Vera Bradley improved task completion rates, scheduling efficiency, and customer conversation rates with Reflexis. o Real-Time Task Manager The NRF Big Show sets the tone for retail in the new year, with innovative new solutions being announced and insights from industry leaders being shared. Solutions discussed: o Q-Forms. Check out our latest video customer success story! With three days and thousands of retailers, exhibitors, and retail professionals, theres a lot to take in at the show, so check out the highlights from Reflexis. Fostering a coaching culture often comes down to using the right tools that empower a collaborative environment by streamlining communication and simplifying how associates complete work in stores. A retail execution platform that is easy-to-use, AI-powered, and proven to deliver high ROI is critical to creating a safe and effective experience for your frontline associates and your customers. With the start of a new year, many retailers are pushing forward with plans that have been accelerated by the events of the ongoing pandemic. Find out how Burlington Stores consistently executed corporate initiatives, streamlined communication, and increased visibility into task completion. Held annually in January, this show sets the tone for retail in the new year, with the presentation of new solutions, trends, and insights from industry leaders. True crime. Welcome back to the Reflexis Employment Law and Regulations Update! Although participation has been declining, according to new research released by the National Retail Federation and Prosper Insights & Analytics, spending for the holiday continues to increase. At the recent Reflexions 2014, the annual users group conference held in Las Vegas, 10 retailers and Quick Serve Restaurants presented on the ROI their companies have realized after implementing Reflexis solutions. Many businesses still struggle with executing time studies that provide meaningful and accurate data. How much more could retailers sell in-store if they really knew each individual customer before their associates engage? Solutions Discussed: If you do not want us to track this information you can turn off cookies within your browser, follow the instructions here: https://cookies.insites.com/disable-cookies/. Store associates are empowered to work more efficiently, whether they. The Reflexis Customer Forum is designed to allow us to give back to our customers and to provide an environment where they can network with each other, hear real life success stories from their peers and build on their understanding of how Reflexis is investing in the future of brick and mortar retail. In todays banking environment, recent market trends have ushered in a renaissance of modern branch banking and opportunities to create more nimble staffing, improve flexibility, and simplify branch activities. They want to bring forward new ideas that can help their company innovate, and they want to improve their own careers by growing their networks and gathering new ideas. Forecasting is at the heart of efficient bank branch staffing and cost reduction. SAME ISSUE. Reflexis is excited to wrap up another successful year at NRF 2019, Retails Big Show. Dedham, MA 02026 Click on your selection below: In the previous blog, I dove into [], Hear how QuickChek streamlined corporate-to-store communication, increased corporate visibility into task completion, and ensured a consistent customer experience. AI-driven labor budgeting, forecasting, and scheduling has the power meet these challenges head on, optimizing your labor operations during major crises. Fostering engaged employees who are able to communicate in real time can help you ensure that new safety protocols are being put into place and high-priority tasks are being completed on time. Why is my address in the wrong state? Welcome back to the Reflexis Employment Law and Regulations Update! Solutions Discussed: Retailers risk a decline in sales during the upcoming holiday season because they cant maintain the proper front-line coverage. With retail store execution solutions, you can create the efficient store auditing processes you need to empower the next generation of retail stores. Recently, RIS News held a webinar discussion that looked at how AutoZone is using intelligent workforce management to create more accurate labor forecasts and implement quick changes in response to COVID-19. Find out how Sally Beauty Holdings boosted in-store task completion rates and managerial visibility into store projects. Mobile scheduling and employee self-service arent just minor conveniences for branch employees, theyre a powerful driver for employee engagement and retention. Appointment booking solutions are a great way to help you adapt to these changes, seamlessly managing on-site appointments while proactively managing occupancy and customer traffic. Since the update the clock has quit working. Convenience stores are facing increased competition from Quick Service Restaurants (QSRs), dollar stores, and mini-marts opened by larger grocery and pharmacy chains. o Real-Time Task Manager. Solutions Discussed: As retailers begin to re-open, they are putting the highest priority on customer and associate health and safety, while complying with a maze of regulatory guidance that varies by state and municipality. Valentines Day has traditionally been a global holiday, with people feeling the love across much of Europe and the Americas, but there have been fewer celebrants in recent years. Using Q-Comm as a centralized approach to communication ensuring that everyone receives the information they need when they need it, increasing compliance rates, how quickly projects are completed, and accountability across your organization. Keeping Retail Love Strong at Valentines Day, 5 Tips for Solving Retails Real Labor Challenge, 3 Strategies for Solving Your Labor vs. o Workforce Manager With real-time store operations and workforce management solutions, C-store retailers can streamline critical processes, optimize labor scheduling, and ensure that front-line employees know what tasks to do, when to do them, and how to prioritize them. Over the last couple weeks, Reflexis has held roundtable discussions with a variety of retailers, all of which have modified their businesses in different ways to meet the challenges of our current public health crisis. I have no problems before the update. o Real-Time Task Manager. For example, we can track data about visits to the website, including numbers of visitors and visits, geo-location data, length of time spent on the site, pages clicked on or where visitors have come. Email Preferences, 2023 Reflexis Systems, Inc. | Legal Terms | Privacy Policy. Ensuring success in todays challenging environment comes down to empowering next-gen execution in your retail stores. For a typical retailer, labor costs average 10-20 percent of revenues. In this months article, weve included notable changes in United States regulations from January 2020 onward. It also takes just 5 minutes to lose a customer possibly forever. If you havent yet heard about predictive scheduling, you certainly will soon. How can you offer customers easy, convenient, productive branch appointments, even during disruption? These changes highlight the need for retailers to have up-to-date automated workforce management solutions to control labor costs and improve productivity and profitability. With dynamic workforce management solutions, you can optimize branch staffing and get the most out of leaner staffing models. With AI-powered workforce management solutions, you can create optimized labor schedules that work for your employees, giving them the ability to provide customers with an excellent retail experience. Retail store managers are under more pressure today than ever before. 3 Ways to Fix Inefficient Retail Store Auditing, July 2019 Employment Law and Regulations Update, Solving the Challenges of Omnichannel Retail, Empower Store Associates With 360 Customer Data to Improve In-Store Sales, Unlocking Productivity and Engagement through Early Wage Access, Drive Revenue with your Branch Scheduling Processes, Branch Banking Strategies for Market-Level Scheduling, How to Foster a Cross-Generational Retail Workforce, 3 Reasons to Join the Next Reflexis Customer Advisory Board Meeting, Cultivating Growth for Your Gen Z Workforce, Managing Todays Branches with Yesterdays Tools, 2019 Trends & Opportunities in Branch Banking, How To Tackle Predictive Scheduling in Branch Banking, How Your Customers Benefit from Next-Gen Workforce Management. o Advanced Analytics & Reporting. This boosts task completion and compliance rates, improves employee productivity, and ensures a safe and effective retail experience for your customers. Prints of View Magazine are available in store break rooms and corporate office departments. Solutions Discussed: Please wait while the page loads. Solutions Discussed: o Real-Time Task Manager [ReflexisPlus]. www.cbsnews.com. Prior to the deployment, Belk associates were able to craft their own schedules . With the right store operations and workforce management technology, changes from the COVID-19 pandemic dont have to take you by surprise. The 10th annual Retail TouchPoints Store Operations Benchmark Survey reveals retailers resilience in the face of todays industry challenges, along with the ways they are using technology solutions and process changes to conquer them. With the best next-gen software that streamlines execution, communication, and labor scheduling, retailers can improve their agility, while increasing employee engagement and maximizing profits. o Workforce Scheduler Reflexis hosted a series of calls with our retail customers to foster information sharing as stores continue to refine their strategies. o Real-Time Task Manager [ReflexisPlus] Can a point solution keep up? Traditional tools for retail forecasting, planning, and execution are often too slow to fully enable agile operations given the level of uncertainty. Mobile-enabled platforms can give front-line employees the agility to make their work easier and more efficient. Learn how El Super saved $1 million in shrinkage by streamlining and prioritizing tasks across all stores. These are uniquely trying times for retailers seeking to serve their customers via precise workforce schedules and optimized labor patterns. In times of disruption, intelligent workforce management can help retailers improve employee productivity, create more precise labor schedules, and ensure compliance with constantly changing regulations. Step #2: Automate Labor Scheduling - Reflexis Systems Solutions Execution & Communication Real-Time Task Manager Q-Suite Q-Check Q-Comm Q-Visual Q-Walk Q-Docs Q-Forms Zebra Integration Workforce Management Workforce Scheduler Time and Attendance Employee Self-Service Reflexis Customer Connect Reflexis AI AI Decisions AI Staff Planner Solutions Discussed: By completing and submitting one of our request forms you are agreeing for us to opt you into our marketing communications. With workloads increasing, new lines of business opening up, and more data coming in from IoT devices and other systems, store associates have more to accomplish than ever before. I covered: Streamlining communications to improve execution Forecasting which days will have peak [], Learn how Vera Bradley improved task completion rates, scheduling efficiency, and customer conversation rates with Reflexis. Other industries, such [], In retail, speed matters. They all had unique and compelling stories to tell, but everything pointed towards some specific trends. A key theme was being able to adapt and optimize staffing across all branches in the network with cutting edge tools for success. Successfully adapting your retail store operations to todays new normal comes down to how efficiently communication can be sent across your organization, and how effectively new initiatives can be set up in stores. This is the second in my five-part series on best store operations practices coveringhow to thrive when prices drop. This is an excellent result, as only 5% of websites can load faster. Broadcast messaging is a useful tool for crisis communication. So, the company deployed the Reflexis retail labor budgeting, forecasting, and scheduling solution, along with employee self-service, time and attendance, and analytics applications. it will not let u do nothing as written in the quick start guide given to us from Belk. The Value of Customer Experience in Light of the United Airlines Disaster, Implementing an Experiential Retail Model, QuickChek: Why We Chose Reflexis Task Manager, QuickChek: Why We Chose Workforce Scheduler and Time and Attendance, DICKS Sporting Goods: Why We Chose Reflexis, Rockler: A Closer Look at the Reflexis Experience, Engagement, Retention, and Training of the Future Workforce, Coop Switzerland: Improving Efficiency and Visibility, McDonalds UK: Implementing Workforce Solutions, Rockler: Streamlining Corporate-to-Store Communication with Reflexis, Using Analytics to Optimize Operational Efficiency, People, Process, and Technology are Enablers for the Smart Store of the Future, Step 1 Streamline Communications and Improve Execution, Vera Bradley: Optimizing Store and Labor Operations, AutoZone: Matching Employee Availability to Complex Market Demands, Burlington Stores: Improving Compliance and Streamlining Communication, Ahold Delhaize: Streamlining Communications and Improving Productivity, Best Labor Scheduling Practices for Companies to Navigate Wage Increases, 6 Steps to Reaching Omni-Channel Excellence, How Retailers can Improve Profits & Service with Omni-Channel Fulfillment, Reflexis StorePulse Real-time Store Execution and Reflexis Task Manager Now Available on Windows 10, Driving a Consistent Brand Experience across a Retail Banner, Reflexis Customers Award Winning Implementations, How to Solve the Store Operations Challenges of Today and Tomorrow, A Bakers Dozen of Additional Retail Influencers.