Holders of public office must avoid placing themselves under any obligation to people or organisations that might try inappropriately to influence them in their work. it was they that did the hard graft and evidenced the need for change which is how it should be done. We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. 14.1. Youll need your billing and payment details, including your account and invoice number (if applicable). We apologise for the delay in responding to your request. The principles also apply to all those in other sectors delivering public services. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. No Tag left on Bin Handel saying why?? 10.2. Bin must be left out to the front of the address to allow collection to take place. The chargeable garden waste Service is available for use by and payment from domestic households only. Delivering 24 hour council services to residents, visitors and businesses in Croydon 7.4. From general waste to popular glass, paper, and packaging recycling as well as specialist waste streams such as clinical, hazardous, and pharmaceutical waste we work with licensed waste carriers able to safely collect all such types. To find your local library and opening hours, visit the council website. 3.6. Visit our page here. the time/date of every collection made from each of the Bigbelly bins located in the Croydon borough. This is not on par with other Boroughs overall in London but I do expect the others to follow the Improvement Board levelling down rubbish practice as cuts bite. Where the Council has damaged the bin(s) during the collection of garden waste, please contact the Council as soon as possible to arrange repair/replacement. Bins | Croydon Council Home Rubbish and recycling Bins Bins Rubbish bins, check your bin collection days, download your latest collection calendar, report a missed bin. No failure or delay on the part of either the Council or the Resident(s) to exercise any right, power or privilege under these Terms and Conditions shall operate as a waiver of, nor shall any single or partial exercise of any such right, power or privilege preclude, any other or further exercise of any other right, power or privilege. I would also suggest it was (wait for it) one of the Executive team who issued the ok to go ahead. Our lawyers and (d) on the tenth business day following mailing, if mailed by airmail. does not fulfil my request in any shape or form. This may exclude some flats or where access is difficult i.e. Bin Location (Lat / Long coordinates) Well done to whoever was brought in to effect this change! 5.5. We collect food organics garden organics (FOGO) bins fortnightly on your garbage collection day, every alternate week to your recycling bin. In a community as dynamic and heavily populated as Croydon, finding a reliable, effective business waste disposal solution can be a challenge. Occasionally the Contractors delivery to you may be affected by a Clause 13 event. I requested a download of all Collections made from Bigbelly bins since they were installed, i.e. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description Bin Serial Number Bin Location (Lat / Long coordinates) Installation date Date and Time of Collection A page on the council website allows residents to enter their postcode and address to get a copy of the collection calendar for their street. Thank you for your request for a reviewreceived on10 November 2021. Customer. The Council (via the Contractor) will make every effort to carry out collections on your collection day between 6am and 8pm. Thank you for recycling! Dear Croydon Borough Council, I am undertaking some research into usage of Bigbelly bins. Find out how to start or renew a garden waste collection. Existing members affected by the disruption due to Covid-19 will receive their compensation automatically when their . We willcarry outan assessment any business day between the hours of 9am and 4.30pm. We can perform waste audits for your business, hire out skips or even offer legal advice. TheFreedom of Information Act 2000may restrict the release of some or Our nationwide network means we offer waste collections anywhere in the UK. Installation date Bins all left in the usual place. Council services, online, 24/7 www.croydon.gov.uk/myaccount. the following: Thank you for your response to my FOI request from 2nd August, and the We don't know whether the most recent response to this request contains information or not if you are, Croydon Council, The Council responded to you on the 10 November 2021 and provided the 6.5. Thank you for your response to my FOI request from 2nd August, and the data that you have provided today. us responding to your request. You can help the crews by labelling your bins with your house number. Coming soon: redesigned bulky waste collections and garden waste services; A new customer relationship management (CRM) system, which is being piloted by a smaller number of council teams before being rolled out to the whole contact centre The Council reserves the right to alter collections if required, and will endeavour to provide adequate notice to all householders that would be affected by the alteration. At least until their is a decent integrated system that caters to all requirements within reason. I have now concluded this review and I am able to reply as follows. For proper disposal of larger items and white goods, residents can book a bulky waste collection, or take items to any of the councils three Household Reuse and Recycling Centres. Enter your email address to subscribe to this blog and receive notifications of new posts by email. 8 Mint walk email address for service is [2][email address]. the time/date of every collection made from each of the Bigbelly bins Holders of public office should exhibit these principles in their own behaviour and treat others with respect. The garden waste service is no longer managed through My Account. This service offers collections every 2 weeks for 71.02 a year. For more tips, read our guide about how to reduce waste. Perhaps the one we got was the best in the circumstance. Further to your email dated 10 November 2021, in which you requested an privacy legislation. Yes, Business Waste has received Alcumus ISOQAR certification for: These are both in the scope of registration for the provision of waste management brokerage. However, this is not the data that I have asked for. So that would be the reality for all those with Broadband etc. Let's keep a good thing going. If you are not content with the outcome of the Internal Review, you have If the bin is presented in such a way that it would pose a risk of being damaged by the Councils equipment (example, excessive overflow of waste, as such, which would prevent the lid from closing). After creating a waste management plan for your business, our collections will be reliable and regular. So the next time we wait for an hour or four waiting for Customer services to answer think the person who is going to answer your call has probably has that time filled with other irate frustrated residents on every call. In your request for an Internal Review dated, 10 November 2021, you stated of this email or attachments. 6.10. The council has wasted millions of pounds in its efforts to keep residents at arms length and avoid any direct contact with Council Tax-payers by moving their reporting function online, using My Account and the expensive and needlessly commissioned Croydon CrapApp, which has never had a reporting category for missed bin collections (handy for contractors Veolia when it comes to manipulating their performances stats). Contact us if you think it should be reopened. Meanwhile, since 2013 the local council has applied a compulsory recycling policy to households in the borough, with residents not following the strict regulations at risk of an 80 on the spot penalty. We can work around access times to arrange collections at convenient times. Delivery will be completed when the bin(s) are placed at the property named in your application. The Council may cancel the contract with you for the chargeable garden waste Service at any time with immediate effect by giving written notice if you breach the contract in any other material way and do not correct the problem within 5 working days of the Council making its request for you to do so. Download sorry that you are dissatisfied with our attempts to handle your request The nominated person must accept on behalf of the paying Resident(s) the terms and conditions of the Service and ensure the relevant collection information is provided to the Resident(s) receiving the Service. This was all done mainly in the drive for efficiency, to reduce the number of staff working on the councils phone lines and save a few bob. If on arrival it is deemed that your property does not meet the requirements of an eligible property ie: Health and Safety Issues or other anomalies) the bin(s) will not be delivered. This includes all those who are elected or appointed to public office, nationally and locally, and all people appointed to work in the Civil Service, local government, the police, courts and probation services, non-departmental public bodies (NDPBs), and in the health, education, social and care services. all of the information you have requested. Based in Croydon and edited by Steven Downes. I am undertaking some research into usage of Bigbelly bins. Conditions apply so please contact . If you still cannot find it, please call us on 020 8726 6200 so we can check your details and re-send the email. The Council shall be free to sub-contract the provision of the Services (or any part thereof). Donate and support our work. This service costs 71.02 for one year for one bin. Contact us | Croydon Council Home Contact us Contact us Contact us Get in touch with us online, by phone or in person. However, there may be delays due to events outside of the Councils control (see clause 13). Hide, Send feedback directly to the content team using our website feedback form. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon . Further to your email dated 10 November 2021, in which you requested an Can you provide an update on when I can expect to receive the data requested please? The bin timetable is incorrect for my address has been for over a year. How we collect your garden waste. Words imparting the singular number shall include the plural and vice-versa. A page has been set up where residents can simply enter their post code, select their address, and their collection calendars will be made immediately available to view and download. Holders of public office must act and take decisions impartially, fairly and on merit, using the best evidence and without discrimination or bias. and a limited company (03277032). Scalding: dont you dare try to report a missed collection if youve been found guilty of any of these heinous crimes all part of the effort to get residents to pre-sort waste before it heads to the Beddington incinerator. Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. So Yes the outcomes are not always compliant with the Nolan Principles (or in fact any ethic at all) but this is not the fault of those in Customer services or many of the departments. (please insert mental image of a raspberry). Your usual collection day can be found by typing in your postcode on the Croydon Council website. 6.7. Undoubtedly, Croydons growth presents massive opportunities and benefits for the community. The annual charge also covers the loan of the bin(s) in which garden waste must be placed for collection. If the bin(s) is/are contaminated with materials that are not accepted in the garden waste Service, it is your responsibility to remove the contamination before the next scheduled collection. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description of Sustainable Communities, Regeneration & Economic Recovery, who has Please use this email address for all replies to this request: You may get referred to the digital service where if you type in your address it gives you your collection day and what to put out. Council. https://www.whatdotheyknow.com/help/offi https://www.whatdotheyknow.com/help/ico- http://www.croydon.gov.uk/email-disclaimer. 8.1. Download 17.2. Yours sincerely, disseminate the information contained within this e-mail. We are committed to making our website accessible to all visitors. The bin is damaged and emptying it would pose a health and safety risk; or from the Bigbelly, Bin "Fullness" reading at time of collection (if available). For any questions and answers about wheelie bin weight limits, sizes, locks, and anything else read our bin FAQ guide. mySociety From: A Hooker [mailto:[FOI #778669 email]] [FOI #778669 email]. Yes, our customer care team is based in York. Croydon has regularly been one of the best performing boroughs in London when it comes to recycling. The town is a bustling business centre which also boasts an exciting, lucrative night life. (LogOut/ Any dispute, controversy, proceedings or claim between the Seller and the Buyer relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales. acceptable response and. The Council reserves the right to alter the sizes of the collection bins at any time. Neither party shall be liable for any failure nor is delay in performing their obligations where such failure or delay results from any causing that beyond the reasonable control of that party. Croydon is one of eleven metropolitan centres of Greater London. Printed from https://www.whatdotheyknow.com/request/bigbelly_bin_collections?unfold=1 on May 02, 2023 05:24. New or additional subscriptions to the service will have bins delivered in advance of the first scheduled collection. The fee shall be non-refundable, except in the circumstances outlined within this agreement. steps. Located less than ten miles from Charing Cross station, the South London town is one of the Southeasts largest commercial districts. Find out moreabout them in our guide to waste transfer notes. Please see clause 6.4. for further details. You must inform the Council via https://www.croydon.gov.uk/rubbish-and-recycling/bins/garden-waste/change-your-garden-waste-collection-address of any change in address to enable the Council to amend your collection details to your new address, as long as it is still within the London Borough of Croydon. Please rinse out all bottles, jars, tins and cans, Junk mail and envelopes (including windows). I am surprised to learn about what has happened at the Garden Centre and was unaware of this. Hide, Send feedback directly to the content team using our website feedback form. Please note you will not be refunded any of the amount paid at the time of your application. located in the, After over 3 months, I hope you can understand that this is not an 6.8. We realise that your waste collection needs may change as your business grows, seasons change, and demand for your products or services fluctuate. Croydon CR0 1EA. For example SW1A 2AA Find a postcode on Royal Mail's postcode finder What you need to know. 7.6. 1.3 Objectivity Donate and support our work. There are some things the Digital review team have got done and have improved what is there. We can provide extra bins for new waste streams to encourage recycling. I hope they will remember us and give us a print out or we will have a difficult time figuring out what day by put our rubbish out. I requested a download of all Collections made from Bigbelly bins since Email [emailprotected] or call 01904 207 120 and one of our friendly, expert, and UK-based customer care team will be more than happy to help with your waste collection queries. Legal Services 5.1. Change). If you are not content with the outcome of the Internal Review, you have My Account will continue to be used, the council says, to request or renew garden waste service an area of contention from many who have been paying extra but not receiving the promised service and to order or amend a bulky waste collection. About the garden waste collection service Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. That same year the borough was ranked the sixth best in London for recycling, according to the Department for Environment, Food and Rural Affairs league table. the time/date of every collection made from each of the Bigbelly bins located in the Croydon borough. 6.11. We're waiting for A Hooker to read a recent response and update the status. Council tax department has never ever even had the professional courtesy to reply t any of my emails .Nolan principles are :1. All those the following day who went in to raise a report to the Council may have been able to get the bins out in the hope that they had not missed them already. However, what you have sent me is just the asset register of the bins. has misdirected this e-mail; you must not use, disclose, copy, print or Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. Please note that in some cases publication of requests and responses will be delayed. They should not act or take decisions in order to gain financial or other material benefits for themselves, their family, or their friends. Whilst you maintain your subscription Services, the bin(s) are loaned to you, and therefore you are responsible for maintaining the bin(s) in a serviceable condition, its cleanliness and the cleanliness around the bins location whilst in your possession. It is difficult for them doing a thankless job with the fear of being sacked or made redundant (Without the Negrini payoff and without the Negroni leaving do). Bin Location (Lat / Long coordinates) giving feedback A page has been set up where residents can simply enter their post code,. [1]image please communicate with us only by email and not by post. Contact us for a quote 0800 211 83 90. NEW Help improve this site by https://www.whatdotheyknow.com/request/b New Waste Collection Service Implementation Costs, Planning Application 80 Riddlesdown Road (18/00812/FUL) Pre-application advice, The removal of Litter bins from Norbury (London Road area), Environmental Issues (Litter, Fly-tipping, Graffiti, etc) reporting data. Once garden waste has been collected from the household it is the property of the Council. To contact us, please select from one of the options below. In your request for information dated 2 August 2021 you requested the The truth is the refuse workers turn up in all weathers and without fail, recycling waste goes one week, and non recyclable the next. Residents that already receive an assisted collection Service for waste and recycling collections will be eligible for an assisted collection for their garden waste. After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. The Council responded to you on the 10 November 2021 and provided the Minimal = of a minimum amount, quantity, or degree. I have been chatting to the councillor Danielle about this so I know she is aware. Are you the owner of any commercial copyright on this page? 3.5. acceptable response and. Simple steps to reduce waste include efficient purchasing, buying reusable products, and recycling as much as possible. There are no hidden hire or rental charges for your bins, so you know exactly what your waste collections cost. Before you make a complaint about particular crew members, please stop to think about what it might mean for that person. Sometimes they turned up the following day. after 4.30pm will be deemed to be served on us the next business day. Customers who do not have access to the internet can sign up using the internet Services at Access Croydon or any public libraries, in person or nominate a person to do so on their behalf. Our local crews mean you get the benefits of specialised local knowledge. There were a number of times that they did not turn up the next day either and a number of days they turned up and did not do the assisted collections. As well as helping your business reduce its environmental waste impact, our recycling services will help your company avoid paying high landfill taxes. Either that or simply put all my recycling into my landfill black bag as a frustrated last resort: Landfill is probably where all the recycling I carefully sort into the recycling bins ends up in any case! Sounds another rubbish idea, along with Perrys war on clean air and litter police. your request as you believed that you had not been provided with the The council also offers a garden waste service for households that receive a regular individual collection, with collections taking place every two weeks. But with Christmas and the New Year falling at the weekend this year, bin collections in Croydon will not be affected by the usual changes. This is included for free every time we collect any type of waste from your premises. After the free bins arrive at your chosen location, fill them up with the agreed waste type. Find out how to start or renew a garden waste collection. 7.1. Check your garden waste collection days. Bin and gone: after wasting millions on avoiding contact with the public, the council is finally adjusting its reporting system. We're waiting for A Hooker to read a recent response and update the status. New Customers If you would like to become a customer, please follow the link below to contact a member of our team. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Whether your business is located in one of Croydons major shopping centres, or one of the nearby business parks, our local teams can fulfil your collection needs. cannot accept responsibility for any loss or damage arising from the use View as HTML, 92K Are you the owner of any commercial copyright on this page? Croydon is big, busy and constantly changing. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Once you are receiving the chargeable garden waste Service, you may cancel the contract for the Service at any time by providing the Council with at least one months notice via www.croydon.gov.uk/myaccount. Before the Council begins to provide the chargeable garden waste Service, you may cancel your Application within 14 days of making payment. Customers will be notified in advance when the next annual payment is expected. Free bins. At the end of the year, you must sign up again if you want to continue to use the garden waste service. Order a garden waste bin. Well get you up and running in no time. Commercial and trade waste has been a perennial problem. Change), You are commenting using your Facebook account. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Yes, of course. The council announcement said, Online waste services such as checking bin collection days or reporting a missed collection, as well as other useful information, are now directly available in one place through the Croydon Council website.. mySociety In your request for Internal Review, you asked the Council to reconsider The garden waste service costs 65 per bin per year. Yes, we provide a duty of care certificate (also known as a waste transfer note (WTN)) free of charge as part of your service agreement. You can only report a missed collection after 6pm on collection day and up to two days after your collection day. Somehow yet again this Council discriminates against those less able with impunity. Yellow lidded recycling and green lidded garden waste bins are emptied on alternating weeks. We have chased the service for the requested information and hope to be in a position to respond to your request soon. The All notices under these Terms and Conditions shall be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party). In 2016 the borough council was forced to implement a widespread ban of daytime business waste collections in an attempt to prevent illegal fly tipping. The council describes these as improvements. The council says that residents can now do the following all on the council website: Perhaps unusually for Croydon Councils website, these services are clearly flagged up close to the top of the sites main page and easy to navigate, with a clickable link taking site users to the area they require. The Seven Principles of Public Life (also known as the Nolan Principles) apply to anyone who works as a public office-holder. SocietyWorks Ltd This service offers collections every 2 weeks for 71.02 a year. 5.6. In this case, the Council will refund the payment made for the garden waste Service. The bin(s) should be removed from the public highway as soon as is reasonably practical after collection (it is an offence to obstruct the highway). data that you have. A site to help anyone submit a Freedom of Information request. You grant the Council the right (and the Contractor when authorised by the Council) to remove the bin(s) from your property in the event of withdrawal of the Service or contamination of the material. Click here to find out more about recycling in Croydon. I have now concluded this review and I am able to reply as follows. Bin Serial Number Some addresses dont fit on the usual rounds so they tag them into a different round. 1.5 Openness But that is not the whole story. Sadly having had to have an inordinate amount of contacts with the Council I could say this is my experience and be able to substantiate that with a wealth of evidence also. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Actors achieving greatness in a Coulsdon wooded glade, Council sticks much-criticised My Account system in the bin, check your bin collection days and download your bin collection calendar, report damaged or missing bins or request an additional recycling container/bin removal, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. Mayor Jason Perry says . have been taken to ensure that no viruses are present. We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. and if anyexemptions apply to some or all of the information then we Find a postcode on Royal Mail . (a) when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient; or otherwise at the commencement of the next business hours; (b) when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated; (c) on the fifth business day following mailing, if mailed by national ordinary mail; or. There have been many that were helpful and worked as best they can within the environment they are in. Croydon Borough Council, Slattery, Mary, information requested. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. View as HTML. might not provide that information to you. And they say, As part of its ongoing drive to improve customer service and ensure all residents are treated with respect, the council is also investing in upgrading its telephone systems and reviewing its online support, to make it quicker and easier for residents to get in touch.. Thank you for your request for information received on2 August 2021. Cost of Croydon council bulky waste collection service Croydon council charges: 31.78 to collect 1 - 3 items 52.28 for 4- 6 items The are also working with in some cases 75% less staff and not allowed to answer calls even when they want to. support colleagues may be working from different locations. Holders of public office are accountable to the public for their decisions and actions and must submit themselves to the scrutiny necessary to ensure this. Please pass this on to the person who conducts Freedom of Information reviews. The annual bin collection calendar has been released, but this year the cash-strapped council is only making the charts available on its website, rather than delivering the helpful at-a-glance guide to every household. I was also surprised to learn that they were still including some of those charitable organisations in their Impact assessments despite being fully aware that they no longer funded them and that the service would cease if it had not already. Times, in case you hadnt gathered already, are tough. You cannot dispose of the following in your garden waste bin: These Terms and Conditions shall apply for the provision of Garden Waste Collection Services (the Services) by the London Borough of Croydon (the Council) to you (the Customer). 6.11. 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