He started his first blog at the age of 11, and has since gone on to start several successful businesses. Often times when importing or exporting products to another country, duties will need to be paid for doing so. James is the owner of JamesMcAllisterOnline.com. On rare occasions, the tracking update for a shipment may say, Further Clearance Process Is Required. This shouldnt warrant any type of panic, as DHL will be the one to handle it. You can reach DHLs contact page by clicking here. What actually matters is the additional tracking update to the clearance event message. What Does Amazon Preparing For Shipment Mean? Can someone check on this for me please? In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. If it hasnt, then there may be a problem with your package. This may require communication with either you or the shipper before the package can continue further. The waybill number is. The package I shipped to Rosarito, Mexico is sitting in Guadalara, Mexico for almost four days now with the status saying "Clearance Event". Trademarks are only used for nominative fair use and are property of their owners. 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In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. You can see this additional information on the tracking page. Paperwork that was not filled out correctly. If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. ago Am not sure either I also already pay for import duty last Providing complete, accurate and compliant waybill and customs invoice (Commercial/Proforma) details is essential for a successful customs clearance. The shipment is considered high-risk, or is believed to contain prohibited goods. I pleaded with the seller to send it using FedEx but was unsuccessful. It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. Threaller provides educational information and expert opinions about shipping, delivery, rideshare, and other logistics services. How long does the DHL clearance event take? DHL Clearance Event (Meaning, Next Steps + FAQ), Further Steps Your DHL Package May Go Through To Clear Customs, Shipment Has Been Given Release By Customs. WebMy DHL Tracking Is Stuck On Clearance Event. DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. I called and DHL said that US customs picked We'll try our best to help you from the team designated for any assistance and important updates. In these instances, you should look for further details on the page to find out exactly what is going on with the package. Has anyone ever seen this before? Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. It is a legal necessity for delivery, even for deliveries of a single item. the exactly same phone was sent by DHL a month ago from Brazil to here ( Sweden) and di not have a problem at all .. whats the deal here?? This is the final clearance event message youre likely to see, and its perhaps the most exciting! What Does The DHL Clearance Event Mean & How Long Does It Take? So, lets look over each additional message, and their meanings! This is exactly what it sounds like there is some additional issue that is causing a delay with the product being cleared. My entire library of courses, templates, cheat sheets and swipe files. It simply means that something unusual has occurred, causing a delay in the clearance of the shipment. 500+ business, marketing, and personal development lessons. If it hasnt, then there may be a problem with your package. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. However, you can contact DHL customer service for more clarity if your tracking is stuck on Clearance Event. If you attach the wrong paperwork, it will be delayed. The carrier will have to figure out how the shipment should be dealt with. For example, if customs duties are due or the further clearance processing is required appears, this means that there are additional steps necessary before the customs clearance can continue. They said that they attempted to contact the sender yesterday, but so far they haven't replied, and if they don't reply at all within 30 days my package will be sent back to the US. My parcel from Japan to the Netherlands has been stuck in customs since june 24th. Check the destination countrys customs clearance and regulations Familiarising yourself with the destination countrys customs regulationsand import/export laws However, it can add an extra delay to the product clearing customs. Ganbatte kudasai! It is quite normal and shouldnt bother you much. Last week, I made a purchase from a well-know figures and statues website since it was offering free shipping from the US to Italy. My parcel from Japan to the Netherlands has been stuck in customs since june 24th. However, there are situations where the tracking status is stuck on clearance events. My package status has been stuck on Clearance Event for around 8 days. I called and then received an email telling me they might need more info from the receiver. Social Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter, Do you see an update on your DHL tracking page, that says clearance event?. Please let us know what happens. Update 2: after having the seller send the invoice they required, my package has finally been freed from customs today (August 9), with an additional 30+ of what I suspect is the storage fee. Essentially, if you are stuck on a DHL Clearance Event update you need to follow the steps from the section above. This duty is determined by the value of the product within the shipment. Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. It means that your shipment has been cleared and will continue on to wherever it was heading initially. This page may contain affiliate links. The truth is, this message is incredibly common, and may appear several times on your packages journey towards your door. WebIt that was supposed to be delivered on August 1 via DHL Express. However, it will take some time for the paperwork to be reviewed. Thank you for your patience. I have been waiting from my package and have no delivery date. Oh well. If you want to connect with James, follow him on your favorite social networks! WebDHL Express manages the majority of queries from the customs authority on your behalf. In most cases, it means that DHL has been unable to address the issue with customs. it says "A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by customs". The description of the packages contents were vague or undescriptive. WebIt that was supposed to be delivered on August 1 via DHL Express. LadyDeathXXX 7 mo. 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago The DHL clearance event simply implies that your shipment is undergoing customs clearance. Hi, I've been having the same problem where it says "The Clearance process for this shipment is on-going with additional details required for clearance" could someone please help? Basically they stopped the package because they want to know what's inside and what its real value is. Check the Further Details tab to see what the issue might be, and contact DHL directly. When DHL shows clearance event on the tracking page, this means that an event has happened regarding the packages movement through customs. Although clearance events add delays during importing and exporting of shipments, it is quite normal. DHL is pretty good at giving customers update on their shipment. what en route to DHL eCommerce distribution center means, How Long Does Customs Clearance Take & What Does The Process Entail, USPS Tracking Unavailable Meaning, Causes, & Solution. Your email address will not be published. DHL is pretty good at giving customers update on their shipment. Parcel has been stuck on "clearance event" for a month and two days now.. Hi! When you come across this message, simply check for additional information to determine the actual issue. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. DHL is pretty good at giving customers update on their shipment. So, you should expect further updates soon! Jump to the last page So, just have patience and keep checking the status of the shipment. A few examples may include: Although many of those can sound concerning, the truth is there is unlikely anything to worry about. The shipper has lied about the value of the shipment contents (to minimize duties.). LadyDeathXXX 7 mo. 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago Related Contact: DHL Tracking Number Not Found A Complete Guide What Does DHL Uncontrollable Clearance Delay Mean? If the DHL Clearance Event update on your tracking information seems to be stuck even after 48 hours or so, it may be worth contacting the company. So, simply be patient and check back from time to time. Credit Rules If the address or name is incomplete, the shipment will be delayed. So, remain patient and hope that youll see the next message soon! Uncontrollable clearance delay is one message that no one likes to see.