Read message You can access the Mobile Secure Key by updating or downloading the HSBC Malaysia Mobile Banking app from your device app store (Google Play or Apple App Store) Once you've updated or downloaded the app, follow the walk-through to enable your Mobile Secure Key. Do I need to pay an additional fee for applying for the HSBC Premier credit card? To complete your purchase, just confirm your passcode when prompted. If you change my device to a new model, you will need to add your card(s) to Apple Wallet again. No to use Verified by Visa/ Mastercard ID Check you just need a device you can use to make an online purchase (e.g. ^All charges are subject to revision without notice. Want to know more? Howdo Iapplytomake an early repaymentonthe total outstanding amountof mySpending Instalment Plan? When you open the app or swipe up, the first card displayed is either the last card you registered or the last card you viewed or used. How can I make payments to my credit card account? Reward+ only records the offers that are registered on Reward+. Where can I view my "Pay with RC" payment records? Apple Pay is a secure way to make payments. Please check whichdocuments we can accept in a branch. Please swipe left or right to select your HSBC credit card for payment. You will have to input your email address as well as the OTP to confirm your payment. As a security measure against fraudulent transactions, card schemes (such as Visa and MasterCard) have introduced a default setting for card issuers (including HSBC) whereby credit card customers must conduct at least one face-to-face chip transaction (i.e. When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment so your actual card numbers are never shared by Apple with merchants or transmitted with payment. The Security Device has been designed to be small, light and easily transportable. Is the 6-digit verification code made of numbers or a combination of letters and numbers? You as a primary cardholder can fully or partially pay the current statement or an individual transaction with your RewardCash ("RC"). Tap the add button. Lost/stolen credit card reports and replacement requests made via the HSBC HK Mobile Banking app are processed instantly. The first card you add to Google Pay app is your default card. Do I need to connect to internet when I am using Apple Pay? So please make sure the mobile number you've registered with us is valid and current. To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses biometric credentials in your device, or else they might be able to make transactions without your authorization. Log on to your HSBC Malaysia Mobile Banking app and select generate security code, then transaction verification code. Safari: The name of the company will be shown in green near the top right corner of browser. Within UAE: 600 55 HSBC (600 55 4722) Outside UAE: +971 4 228 8007. Moreover, you can also go to Settings> Wallet & Apple Pay. Every Security Device is unique and cannot be duplicated. Yes, additional cardholders can apply for Samsung Pay using their additional cards. Account number with non-digits (Enter last 8 numbers only) 123A4567BC89D: 23456789: Email address: test@test.com: testteom = 83788366 (Details can reference to on-screen instruction) 1 Sham Mong Road, Kowloon, Hong Kong. As an added measure, customers also need to make another face-to-face chip transaction whenever they accumulate an offline transaction amount of HKD1,000. 3) Use the one-time verification code for authentication and your HSBC card is ready to use with Google Pay. ForHSBC Pulse UnionPay Dual Currency Diamond Card and HSBC UnionPay Dual Currency Credit Card, only purchases made in HKD can be offset. If the internet connection is unintentionally terminated while upload is in progress, what should I do? All other outstanding credit card balance including card purchases and cash advances will be subject to the interest rates and finance charges as set out in the Tariff Guide. Incorrect or missing information may lead to delays to your International Wire Transfer so its important to double-check that your wire transfer details are correct. If you input something in the wrong format, a message will appear on the screen to let you know. If you're using a mainland China or overseas number, please provide the country/region code. It's easy to share your ideas, stay informed and join the conversation. However, if you're unable to use Mobile Secure Key, you can still access our online banking via browser. Your physical card details are not stored by Samsung Pay. Australia BSB Number API Lookup. To remove it via your old devices HSBC Malaysia Mobile Banking app: If you have lost your mobile device, please contact us so we can deactivate your Mobile Secure key for you. . Black devices are designated to online banking customers. We've introduced 2 different types of verification (2-factor authentication) to double check it's you making a payment. Click Continue and follow onscreen instructions. HSBC Bank Malaysia Berhad 198401015221 (127776-V) 2023. You are advised to bring your HSBC plastic card with you for travel in case Apple Pay is not accepted. * The outstanding balance of HKD20,000 is accrued from purchase only. Can I cancel my "Pay with RC" instructions after they've been confirmed? Visa:https://www.visa.com.hk/en_HK/pay-with-visa/featured-technologies/visa-paywave.html#2 MasterCard: https://www.mastercard.com.hk/en-hk/consumers/features-benefits/contactless/contactless-locator.html UnionPay:https://www.unionpayintl.com/en/servicesProducts/products/innovativeProducts/iCCard/. Can I request a replacement? HSBC Advance and HSBC Personal Banking. Take a photo of yourself against a clean background. Follow the online banking instructions on the security code input page and enter the correct information into your Mobile Secure Key to generate the required security code. What are the benefits of using this service? If we see a suspicious transaction on your credit card, we'll send you an SMS alert. The options available to you to confirm your purchases are: We'll send a one-time passcode (OTP) to your mobile phone for you to enter to verify and continue with your payment. The first card you add to Wallet is your default card. When you logon to online banking, after entering your User ID and password, you will be asked to input the 10-digit serial number located on the back of your Security Device. However, we will never ask you to provide sensitive personal information such as your identity document number, credit card details (credit card number, expiry date, card verification value printed on the back of credit card), online banking passwords or one-time password (OTP). You might not be on the latest HSBC Malaysia Mobile app. That amount already includes all the applicable charges and no extra charge will be charged by the Bank. You just need a computer with a webcam, or a mobile phone with a camera, and your documents. What should I do if I lose my Android device? Can I still receive verification codes if I'm abroad? So when will my cards be enabled with these features? Due to a change in online payment rules, you now need to go through some extra security checks to help confirm that it's really you using your card. If you don't see this, and the payment is declined, it's probably because the retailer is not using 3D Secure. We won't charge you for the service either. What payee/beneficiary information do I need to enter into my Mobile Secure Key? For details, please visit HSBC EveryMile Credit Card page. 452 Fifth Avenue New York, NY 10018-3801 United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. We will send you an Acknowledgement Letter within 10 working days after receiving your request. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. The current standard redemption rate is $1 RC = HK$1. New Zealand National Clearing Code (NCC) API Lookup. contain special characters (except _.@-+!#[]()~). When should I report lost and stolen credit card incidents? The Mobile Secure Key generates a temporary code you can use to log on to online banking, and approve specific transactions and account updates. No signature is required for contactless payment transactions for transactions of up to HK$1,000* , subject to the merchant setup. Instead, you'll be redirected back to the merchant's website to restart the transaction. "Discover" displays all the latest offers and promotions of HSBC credit cards as well as offers and promotions exclusive to Reward+. utility bill/ electricity bill/ bank statement. Wire receipts are available for up to two years in Personal Internet Banking. Instead of waiting for renewal, I would like to get a card with contactless payment function sooner. No, you won't need to enter your PIN for making purchase transactionsifyour credit cardwasissued to you by us in Hong Kong. For HSBC PulseUnionPay Dual Currency Diamond Card and UnionPay Dual Currency Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. Find out moreabout how you can upgrade to this new feature. If you need any help using one-time passcodes, call HSBC onPremier+44 1534 616 313,Advance+44 1534 616 212. If you change my device to a new model, you will need to add your card(s) to Google Pay app again. HSBC SWIFT code (or when receiving an international wire) MRMDUS33 HSBC Address HSBC Bank USA, N.A. Please ensure that you remove your card(s) from any device before selling, repairing, or disposing of them. if you still can't get the passcode to work, you may have used up all your attempts or, if you haven't input it quickly enough, it may have expired. Tap on "Add Card" shown on the screen to register your card. Depending on the merchant setup, you may use contactless payment function for contactless payment transaction of up to HK$1,000*. You can see the full details of how this fee is calculated in the HSBC Credit Card Terms (PDF). Once you've done this we'll be able to send you a one-time passcode by text message or email if we need to check it's you making an online purchase. No. Confirm your PIN by re-entering it when prompted. It's a system called 'behavioural biometrics' and it works because the way you type is unique to you. This will generate a security code. Input instructions: add zeroes in front of your payee account number/bill reference number to form a 4 digits account number and transfer amount, including cents. Cross-Border Disclosure. When I am adding my card, I have been prompted for a verification code via SMS. Your monthly credit card statement will tell you when your RewardCash is due to expire. If you ask for the code to be resent twice in a row without entering the correct verification code, you won't be able to complete the transaction. In addition, if you are the primary cardholder, our right will extend to the outstanding balance on the Card Account of any Additional Cardholder. Scan your HSBC credit card information, or enter the details manually. What are the types of statements and transactions that I can choose to pay with RC displayed? HSBC routing numbers for receiving a wire payment, ABA/ACH when receiving an electronic transfer, ABA when receiving a funds transfer through Fedwire, ABA for receiving a funds transfer through Fedwire accounts in California, HSBC CHIPS code (when receiving a funds transfer or international wire), HSBC SWIFT code (or when receiving an international wire). Save on international money transfers. The card reader will generate an 8-digit code for you to enter on the purchase screen to confirm the transaction. Please check with your service provider for more details. You may call (852) 2233 3033 for HSBC Jade customers, (852) 2233 3322 for HSBC Premier customers, (852) 2233 3000 for Other customers and quote the reference number to check for the application status. UnionPay Dual Currency Diamond Card and UnionPay Dual Currency Credit Card. When you added your card to Apple Pay, instead of using your actual card numbers, a unique Device Account Number is assigned, encrypted, and securely stored in a dedicated chip (Secure Element) in iPhone, iPad, and Apple Watch. Please contact our call centre 24-hour online banking hotline or send us an email through the 'contact us' function in our website:www.hsbc.com.my/www.hsbcamanah.com.myimmediately for deactivation. The latest charges are available at branches upon request. Please ask the merchant to cancel the payment first and we suggest you retain any written communication with the merchant. No. HSBC Bank plc, London, UK | Head office, address, tel, website and swift code UK HSBC Bank plc HSBC Bank plc is one of the major clearing banks in the United Kingdom and it is part of HSBC Holdings plc. The payment record or the credit limit of the credit card (if applicable) will be updated on a real time basis. INFORMATION REGARDING MAKING MINIMUM PAYMENT, The below examples are for illustration only. No, your Apple Pay and your HSBC plastic card share the same card account. keys, mobile phone, briefcase, etc. "Pay with RC" is an exclusive function only available on Reward+. Why do I get an error after entering the code generated from the Mobile Secure Key? Please report other lost/stolen HSBC cards (eg. Can I enter a RewardCash amount with a decimal number when I use "Pay with RC" on Reward+? HSBC Premier cardholders can use their RewardCash up to three years after earning it. Note: Using Cheque, Standing Instruction, PPS or Inter-bank transfer payment cannot be processed real time. Log on to HSBC Malaysia Mobile Banking app on another device. I have mistyped the application reference number, would that affect the application process? See all the RewardCash programmes. What is HSBC Online Document Submission Service? A Verification Code for Online Transaction is a security feature that we provide. There is not a "default" card setting in Samsung Pay. Then enter your Security Device PIN. Copyright. Are there different colours available? Once you've done this we'll be able to send you a one-time passcode by text message if we need to check it's you making an online purchase. Your new password will only work for eStatements issued after you changed your password. Despite no interest being charged, there is personalised monthly handling fee for Spending InstalmentPlan. Get started now This link will open in a new window, Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information, you've received your unique reference by text message or on-screen during your application, you've received a letter or text from us with your unique reference, a photo of your child- a selfie style photo from a phone is ideal. The changes to online card payments are being introduced due to new Payment Services Regulations. Originally developed for use with mail and catalog orders, AVS is now commonly used by e-tailers, and other card-not-present merchants, as a method to verify the validity of an order they receive. Carefully check the merchant details, amount and currency, as well as the date and time of the transaction, before replying. Will they be shown on PIB and credit card statements just like other types of credit card transactions? Once the account is activated your message will be displayed in your web browser window. No, you won't be able to complete online transactions with your HSBC credit card at merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment if you don't have a valid mobile number in our records. You can call us on 2233 3000 to report loss of your device. Follow these instructions to set up your Security Device PIN for the first time: Transaction verification in online banking (updated as of October 2020): When you transfer money to third parties or pay bills online, you are required to enter a security code generated by your Security Device on the HSBC online banking transaction page. The card reader will generate an 8-digit code for you to enter on the purchase screen to confirm the transaction. This website is provided by HSBC Bank plc, Jersey branch. From the list, select Show Details on the bottom of the future-dated transfer of which you would like to cancel. Can I keep using Apple Pay if I cancel my linked HSBC plastic card? You can leave the field blank if you cannot find the application reference number. Step 2: Select the appropriate option: Will I be charged anything extra if I use my card overseas? Download and complete the 'Change of Address/Telephone Number/Fax Number/Email Address Instruction Form (For Personal Customer), 2. One of the most widely used fraud prevention tools in card-not-present transactions is the Address Verification Service, or AVS. How can I protect myself and prevent my credit card information or verification codes from being used for unauthorised online transactions? That way, even if your credit card information has been disclosed to unauthorised parties for any reason, they won't be able to make online transactions with your credit card. You do not need internet access to make purchases on Apple Pay. Hence, without internet connection or WiFi, security codes can be generated anywhere around the world with the HSBC Malaysia Mobile Banking app. and a mobile phone that can receive text messages by SMS or a device where you can receive email. No, your Google Pay and your HSBC plastic card share the same card account. Even if your hard token is still displaying a code, it cannot be used anymore and you should use your Mobile Secure Key instead. If the offset is posted after the statement date, it will be shown in your next months statement instead of this months statement. Can I receive a verification code when I am overseas? Contactless payment transaction limit is set by the merchant. Yes. Input instruction: use the last 4 digits of your payee account number/bill reference number and transfer amount, including cents. Samsung Pay is a secure and easy-to-use mobile payment service which employs Magnetic Secure Transmission (MST) and Near Field Communication (NFC) technology, making it available almost anywhere accepting credit cards. If you're overseas or using overseas telecommunication service providers, your service provider might charge you. Apple Pay can only work on device which is not jailbroken. If this happens, we suggest you contact the online retailer directly and ask if theres another way to pay. Do I need to connect to internet when I am using Samsung Pay? Country code A-Z 2 letters representing the country the bank is in. It means you won't need to remember your password and also ensures we're in line with the Payment Services Regulations. or higher; 2) The Google Pay app downloaded from Google Play Store. It means you won't need to remember your password and also ensures we're in line with the Payment Services Regulations. We recommend downloading the HSBC Malaysia Mobile Banking app and using the Mobile Secure Key instead. Alternatively, you can consider switching to another option which is a digital version of security device called Mobile Secure Key. The Hongkong and Shanghai Banking Corporation Limited 2002-2023. Do not jailbreak or root your devices. Can additional cardholders apply for Apple Pay? Unfortunately, we can't accept a tenancy agreement online. We may send you alerts to keep you up to date on your account activities or to check that a transaction is genuine. Currently, credit card payments for tunnels and certain carparks count as "offline transactions". If my Personal Internet Banking session has timed out and logged off automatically while upload is in progress, what should I do? I've just updated my mobile number at a branch or on HSBC Online Banking. You can choose to make early repayment, however, the total amount of outstanding principal amount plus an early repayment fee calculated at 2% of such outstanding principal amount will be charged. Alternatively, if you have set-up HSBC Malaysia Mobile Banking app on another device, follow the steps below: New account holders will receive a digital version of the Security Device called the Mobile Secure Key, which they can use for online banking authentication purposes. We strongly encourage you to use the Mobile Secure Key as your mobile banking journey might be affected when we demise Security Device in 8th June 2021. What kind of purchase transactions are eligible and when do I need to apply? To apply, go toCredit cardsin Personal Internet Banking. Click My HSBC at the top left of the page and select Amend or cancel pending wires and transfers on the left-hand side under the Move Money section. Mexico Clave Bancaria Estandarizada (CLABE) API Lookup. This allows you to upload supporting documents online. What are the system requirements for the Online Document Submission Service? What happens if I enter the wrong verification code 3 times in a row? We have introduced extra security to do a 'double check', known as 2 factor authentication, to make sure it's you making the payment. You can find more tips on our cyber security and fraud hub. Standalone private label card and iCAN cardholders are not eligible for the programme. Although you cannot use "Pay with RC" on Reward+, you can still use your RewardCash via all other channels. 3. To enable the Android Device Manager, the bank suggest you to take these steps in advance: 1) Sign in to your Google account on your device in order to use the Android Device Manager, 2) Turn on the location access under Settings > Location, 3) Under Settings > Security > Android Device Manager, move the switches next to 'Remotely locate this device' and 'Allow remote lock and factory reset' to the 'On' position, *Different device might have different setting menu. You can only view your registration records on the device with which you use to register the offer. If you input something in the wrong format, a message will appear on the screen to let you know. Problems with your mobile network coverage or signal could also stop or delay you receiving it. What is the maximum number of documents I can upload each time? HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. We suggest customer to check the digital certificate with a desktop computer. New measures to help keep you safe from fraud. Yes, you can add an additional cardholder to any HSBC credit card you hold unless it's an HSBC EveryMile Credit Card or an HSBC Visa Gold Card for students. 5. Why is my physical Security Device not working anymore? Can I keep more than one Security Device for the same online banking account if I pay for additional devices? A SWIFT/BIC is an 8-11 character code that identifies your country, city, bank, and branch. Take a clear picture of your proof of address document and upload it. HSBC Bank USA, N.A. Some automatic terminalsoverseassuch asones that sellbus, train or movie tickets mayonlyaccept credit cards with a PIN. If I repay my credit card through other means before the autoPay instruction takes effect, will I pay twice for my card statement balance? A card reader is a small, handheld device that generates one-time codes to confirm online card purchases. We reserve the right of final decision to charge or adjust the annual fee. No a replacement card doesn't affect the Verified by Visa/ Mastercard ID Check process. You can still upload the document if you forgot the application number. For example: Credit cards under your name: Card 1: HSBC Visa Signature primary card 50 RC Card 2: HSBC Visa Signature primary PLC 20 RC Additional cards issued by you: Card 3: HSBC Visa Signature additional card 15 RC Card 4: HSBC Visa Signature additional PLC 10 RC Total RC available for your use: 95 RC. We're moving away from entering characters from your Verified by Visa password to a one-time passcode sent by text message which is designed to be more effective at preventing fraud. Can I use "Pay with RC" to offset any transactions in currencies other than HKD? BIC code example: HBUKGB4B. a laptop, tablet etc.) We're here to help. To finish creating your account, enter the verification code when prompted. When you make an online transaction with your HSBC Visa, Mastercard or UnionPay credit card at an online merchant participating in Visa Secure, Mastercard ID Check or UnionPay Online Payment, a verification code will be sent via SMS to your registered mobile number. Can I use Google Pay with a rooted device? 1. To complete your purchase, just confirm your passcode when prompted. Install and update your security software promptly, download and update your apps via reliable sources such as the app store for your device only. Do I need to provide sales slips of the transactions or other supporting documents to apply for a Spending Instalment Plan? If your card comes with contactless payment function, you only need to agree to the credit card terms and conditions and activate your card so as to use contactless payment function. How do I use my Security Device and what should I do if the security code is not accepted? For more details, please speak with your telecommunication service provider. No to use Verified by Visa you just need a device you can use to make an online purchase (e.g. I can't visit a branch either. There's no need to go into a branch. From 8th June 2021, you won't be able to access the HSBC Malaysia Mobile Banking app without activating the Mobile Secure Key. The code now needs to be sent to a mobile phone number. Transaction limit depends on the setting of the contactless terminal. How can I find the application reference number? Google Pay transactions are treated the same as the other credit card transactions using the same RewardCash mechanism / policy and thus you can earn $1 RewardCash for every HKD250 you spend on Google Pay.