We stick to the highest standards of health, safety and wellbeing across the whole of our business, making sure that everyone - our colleagues, our partners, our communities - returns home safe and well. And not forgetting our very own engineers who play such a crucial role in building the broadband network that keeps Northern Ireland connected. 01800000. From your mobile it's 0800 800 150 or 0800 800 151 and this is chargeable. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. While you are waiting for a replygo through the normal channels of ringing an advisor. Customer Service Enquiry Need to book your vehicle in for a service, authorise a work request or speak to a customer service advisor? Go to Solution. Forkey information and guidance on the ethos of procurement in BTGroup and how we work with our suppliers visit ourSelling to BTweb site. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: 0800 023 2023 (option 1) Social media Residential customers [6], In 2009, BT announced that Openreach would connect 2.5 million British homes to the higher speed FTTP network service by 2012 and 25% of the UK. 0800 800 152 Monday-Friday 08:00-18:00 and available 24/7 for lost or stolen SIM's. If calling from abroad, use +441635 691702 National press office. You've rejected analytics cookies. I take no responsibility for incorrect numbers or info here. We use cookies to bring you a great browsing experience - and to find ways to make it even better. Complaints regarding Openreach, Billing department, or long standing faults get resolved quickly. Type: Private company Industry: Coffee shops Headquarters: London, UK Number of locations: 1,017 Revenue: 227.9 million GBP Number of employees: 5,000 You may also check: Openreach head office uk contact number and email support This was part of a legally binding list of undertakings BT gave Ofcom, our regulator, in September 2005. The quality of information on this pageis dependanton your feedback. [19][20] It does not communicate directly with members of the public, but only with their service providers. When our customers let us know theyre unhappy with any part of the service we provide, well do our best to make it right, learn and act on the feedback. Option 1, then option 2. Or write to the address on your phone bill. You can call Openreach customer support 0870 218 3812 Phone Number given here and solve your queries. Up to 5 Becoming independent We might build the network, but you bring it to life. [34] Instead, Ofcom decided that Openreach should cease to be a functional division of BT and instead become a legally separate company within the BT group, something which Ofcom said could "be implemented within months". ", "Openreach demonstrates world's first 100Gbps broadband connection", "Openreach extends Gfast broadband roll-out", "Openreach Aim for 15 Million UK FTTP Broadband Premises by 2025", "Openreach adds 26 locations to G.fast roll-out", "GLA Conservatives London is One of the Slowest EU Capitals for Broadband", "Why Britain's broadband is heading for the slow lane", "BT Abandons Original Rollout Target for Native UK FTTP Broadband", Akamai's State of the Internet Q4 2015 report, "BBC Watchdog Scalds BT Openreach for New Home Install Delays", "BT's Openreach slammed for phone and broadband connection delays", "BT Openreach seems to be penalising us for being Sky customers", "UPDATE Sky Demand Ofcom Open UK Competition Inquiry into BT Openreach - ISPreview UK", "Ofcom seeks views on splitting BT and Openreach", "Millions of broadband customers in UK 'suffer dire internet speeds', "Digital Economy Act 2017 gets royal assent and is now law", "BT slapped with record 42m Ofcom fine for regulatory breaches at Openreach", "BT will not extend Openreach's dealings with consumers", "Labour MP calls for Ofcom to force BT split from Openreach", "BT could be forced to sell Openreach, says Ofcom", Making digital communications work for everyone, "BT 'should be forced to sell Openreach service', report says", "Ofcom calls on BT for 'legally separate' Openreach", "BT avoids Openreach breakup but Ofcom orders more investment", "BT ordered to legally split from Openreach by Ofcom", "BT strikes deal to legally separate Openreach division", "Openreach removes BT branding from revamped website", Progress on delivering a more independent Openreach, "Cyber watchdog warns on Huawei security risks to critical UK networks", "China's Huawei and ZTE pose national security threat, says US committee", "Government admits slip-ups in BT-Huawei deal", "China telecoms giant could be cyber-security risk to Britain", "Parliamentarians say Huawei-BT deal exposes flawed security controls", "Huawei and ZTE could pose security and business threat to Europe, says EU report", Digital Private Network Signalling System, Young Scientist and Technology Exhibition, British Telecommunications plc v. Prodigy, Telecommunications industry in the United Kingdom, Science and technology in the United Kingdom, Defence Science and Technology Laboratory, European Conference of Postal and Telecommunications Administrations, Internet Telephony Services Providers Association, British Approvals Board for Telecommunications, https://en.wikipedia.org/w/index.php?title=Openreach&oldid=1151958011, Short description is different from Wikidata, Wikipedia articles in need of updating from April 2017, All Wikipedia articles in need of updating, Articles with unsourced statements from December 2018, Articles with unsourced statements from March 2017, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 27 April 2023, at 08:30. BT Group plc. Although we trade on behalf of BT plc, we have our own distinct brand and were independently governed. Our people Lets see what fibre broadband is available to you. We learn from all the complaints we handle and use that insight to . You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. 0800 800 150. No credit card required. [13] Openreach proposed making G.fast-enabled broadband available to 12 million premises by 2020. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the Enterprise Act 2002, to ensure that rival telecom operators have equality of access to BT's local network.[1][2]. Below are some executive team members name of Openreach corporate office United kingdom. We're committed to making sure we're improving our planet for generations to come. Openreach manages BT's local access network which connects customers to their local telephone exchange, starting at the main distribution frame (MDF) in the exchange and ending at the network termination point (NTP) at the end user's premises. BT Group Newsroom Worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. due by Webcontactus.com, Order Page Pc Tablet Laptop University Of Dallas, On Pages 6 7 Recently Updated Forms From Wi Legal Blank, One Talk T46s Ip Ser Guide Desk Phone User Guide Vzw, Omb Control Number 3245 Xxxx Expiration Date U S Small, Oce Tds600 Wide Format Brochure Printersandpressescom, Of Titration Orders In The Intensive Care Unit Titrating To, Octave Catalog Of Practices Version 2 Carnegie, Order Form International Atomic Energy Agency, Overview Of Point Click Care For The Nursing Instructor, Order Your Printing Online Myprint Deswagov, Oceanview Installation And Operation Manual Ocean, Opnavinst 14201b Opnav Instruction 14201b Subj, Of 20 5mm On Each Of The Sides Trifold Printable Area, Ongoing Professional Practice Evaluation Oppe Stanford, Optimize Assist Program Service Catalog Opentext, Oregon Cultural Trust Fy2023 Cultural Development Grant, Other Not Including Serious Adverse Events Template, Oprah Winfrey Email Or Contact Information, One Shot Keto Customer Service Phone Number. 1 Braham Street However, the network assets would still be owned by BT plc to ensure the longevity of leases and covenants, and Openreach Limited would still be wholly owned by BT plc's parent holding company, BT Group plc. Myself and my team cover the whole of the UK. BT Openreach What a great place to work! I have a Crackly Line. 4190816 [41], ZTE, another Chinese company supplying extensive network equipment and subscriber hardware to BT Infinity, also came under scrutiny after the US, Canada, Australia and the European Union declared the company a security risk to its citizens. For corporate enquiries only - call or write to us at our registered office: BT Group plc Please help update this article to reflect recent events or newly available information. Found inside - Page 242While Openreach was established relatively swiftly in the aftermath of the . We want to make sure that everyone, everywhere in Britain, can be connected, and we do that by building the best possible network to serve them. Are you wondering how to complain to BT ? 0800 028 4387 Monday to Friday, 8am - 6pm Saturday, 8am - 1pm Get in touch New Business Want to find out more about how we can keep your business moving? It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the . . Openreach Limited runs the UK's digital network. If you're a domestic or small business consumer of a communications company, you have the right to use our service. Complaints regarding Openreach, Billing department, or long standing faultsget resolved quickly. Someone from Openreach has asked for my bank details. We also use them to offer content that's personalised and relevant to you. Let me help you trymy fresh approach! They in turn will contact us to resolve the matter on your behalf. Contracts required compensation payments to be paid to other telecoms providers if the services were not delivered on time. If they dont have a badge, dont let them in. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. Option 1, then option 2. We use cookies to bring you a great browsing experience - and to find ways to make it even better. @https://mobile.twitter.com/weareopenreach, The White Company Corporate office, Headquarters, Kelvin House, 123 Judd Street, London WC1H 9NP. Include phone numbers, order numbers, dates of the first fault report or complaint, and include as much information as you can. For corporate enquiries only call or write to us at our registered office: 020 7356 5000. Find out moreBritish Telecom My Old Job I Loved. [36], In March 2017, BT Group plc agreed to make Openreach a separate company, Openreach Limited, with its own staff and management,[37] but with the network assets continuing to be owned by BT plc for land-contract reasons, and with Openreach Limited being wholly owned by BT Group plc, BT plc's parent holding company. Select the service, issue and issue type to get the contact details for your complaint Select the service > Select the issue > Our board is responsible for setting our strategy and overseeing our performance. This means that every hour another 22 premises in the region can access Full Fibre broadband. However, Ofcom found that there had been a misuse of the terms of contracts allowing the compensation payments to be reduced. Just click on the icon in the bottom right corner of the screen and select the 'others' option and then 'contact us' to get started. 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond. [3] Ofcom previously argued that BT had significant market power in the British telecommunications market, specifically in residential voice services, business retail services, leased lines, wholesale international services, and wholesale broadband and fixed narrowband services. London. email your letterto the Complaints BT address below. E1 8EE, Registered in England and Wales No. BT Sales 0800 800 150 or BT Faults 0800 800 151. A dedicated customer service handler will be allocated to your complaint, or enquiry, to fully investigate and resolve your issue as quickly as possible, keeping you up to date throughout. free lookups / month. [13], Since its founding, Openreach has been criticised for its broadband speeds[15][16] and for what its critics regard as the decreasing competitiveness of the UK's internet infrastructure,[17] A study conducted in 2015 found that the UK had lower average speeds than Sweden, Norway, the Netherlands, Switzerland, Finland, Denmark, the Czech Republic and Belgium, but higher average speeds than Germany, France, Italy and Spain. At Openreach, we pride ourselves on making sure we provide excellent customer service. Contact our new business team today. , We need to know about something that's unsafe ASAP so please report it straight away.. 2 Openreach Customer Service Engineer interview questions and 1 interview reviews. Furthermore, ministers discovered that the agency with responsibility to ensure Chinese equipment and code was threat-free was entirely staffed by Huawei employees. [14] By June 2018 G.fast technology had been made available to premises in 40 locations. They will raise the issue with us on your behalf. Keep your email factual. Monday to Friday 8am to 9pm. Clive Selley CBE: Chief Executive Officer In 2015 BT consulted on the possibility of allowing Openreach to deal directly with consumers, which would have required the approval of Ofcom, but withdrew the proposal, partly due to objections from other service providers. Reply. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. Weekends 8am to 8pm. Monday to Friday 8am to 9pm. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). For more information contact our fleet solutions partner. Were a wholly owned subsidiary of BT Group and a legally separate business. Openreach Limited runs the UK's digital network. Also Read : The White Company Corporate office, Headquarters. To report any of the following, please call us on 0800 023 2023 (option 1): Solved! Language links are at the top of the page across from the title. Resolver How we can help you with your issue with Openreach We do NOT currently have a direct email route for this company but we are working on it. Openreach is using What3words to make it easier for people to tell us exactly where they find damage to our network and for us to fix it. These include cookies that allow the sharing of anonymous data with selected third-party partners. I have helped so many distressed people bysuggesting theyemail the CEO of BT Retail, Gavin Patterson. Openreach Web: Openreach.co.uk Email: hlcopenreach@openreach.co.uk High Level BT complaints phone number 0800 3289393 The board of directors names can be found here Our board The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com 2020 corporate-office-headquarters.co.uk. Field Telecommunications engineers install and maintain the physical network wiring from the telephone exchange into end customers' premises on behalf of 537 communication providers (CPs) which sell services directly to end customers. Make a note ofthe advisors name, however they may only give their first name for security reasons (or alternatively ask for their EIN number). Communications providers (also called service providers) are the organisations that sell phone, broadband, data and TV services to homes and businesses. Openreach Limited was then incorporated as a wholly owned subsidiary of BT plc. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. We use some essential cookies to make our services work. Openreach also manages the connections between the MDF and the BT Wholesale/local-loop unbundling (LLU) termination points located in the exchange, often referred to as jumper connections.