it took a month for my boots to be delivered to my flat in Wales, uk. Question for fellow UK collectors. I know as friends have told me, and the French tracking states that the recipient has been informed there are taxes due and their parcel is held until they are paid. and if duties or vat is due, you have to give them the information on how much, or a way of calculating them, before the contract is made. 1 Post. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. As a precaution, when we get an order from Britain that is not VAT inclusive, we send a mail so that there is no shock when they are contacted for a duty payment. I have had this happen once before and it turned out that the Buyer was the Husband. The status of your parcel will be updated in due course. Save my name, email, and website in this browser for the next time I comment. If I am expecting a parcel delivery, I am checking the progress on a regular basis to know when to expect it to arrive. Your parcel is being held in our delivery depot awaiting payment of customs charges. 19/10/2020 8:09 International Hub Customs charges raised 16/10/2020 13:30 International Hub Exported from the UK 9/10/2020 16:05 . The OP said that the parcel had "cleared Customs" after Customs charges were raised and revised, which suggests the Buyer did, in fact, pay the Import Duty. In other words, customs will revise the amount of taxes and/or duties owed based on their inspection of the package. 0:00 / 2:00 Revised customs charge raised - Insufficient Address Parcelforce royal mail - USPS to the UK Kudusole 793 subscribers 664 views 9 months ago UNITED KINGDOM it took a month for. Theoretically, it was delivered to them but they did not accept it. However, I've now received a letter from Parcel Force stating I owe them 221.60 in charges raised by UK Border Agency/ HM Revenue and Customs. I have in the past done as @FoundAndFlogged does, and sent a message to remind the buyer they will be charged taxes in the UK, but on this occasion, I just forgot. Not all countries have regular flights and despatch parcels to every country across the world. Your parcel is now at a major UK airport and is undergoing final preparations before leaving the UK, Awaiting clearance - information needed from addressee+Awaiting clearance - information needed from addressee, Your delivery today - SMS sent to coll contact+Your delivery today - SMS sent to coll contact, Addressee advised to collect from Parcelshop, Delivered to neighbour - SMS sent to recipient+Delivered to neighbour - SMS sent to recipient, Your delivery today - Email sent to recipient+Your delivery today - Email sent to recipient, Tracked in intermediate/destination country, Leave with neighbour - SMS request from recipient+Leave with neighbour - SMS request from recipient, Parcel despatched - Email sent to coll contact+Parcel despatched - Email sent to coll contact, Delivery to be scheduled - premises closed, Collection attempted - customer not available+Collection attempted - customer not available, Returned to sender - Customs charges unpaid, Next working day delivery - SMS request from recipient+Next working day delivery - SMS request from recipient, Delivery attempted - SMS sent to recipient. Anyone in the UK able to shed some light on this Revised Customs Charges. Either way, Parcelforce will alert the recipient with a Revised Customs charges raised update, as well as an email, notice within the customer account, or letter with specific details of the charges. Delivery attempted - refused by addressee. 2/10/2020 19:01 National Hub. Customs charges are steep, ended up paying 16 quid in customs charges for a hoodie from the states. Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff, 1998 to 2023 CarGurus UK Limited, All Rights Reserved, PistonHeads is a registered trademark of CarGurus Ireland Limited, CarGurus UK Limited, c/o Legalinx Limited, 3rd Floor, 207 Regent St, London W1B 3HH, United Kingdom. Any help would be massively appreciated. reply . Your parcel has now been examined by HM Customs and charges may have been raised by them. However, in situations where customs staff physically check the package and believe that the value information provided by the sender is wrong, a Revised Customs Charges Raised notice can occur. 600+36+127=730 plus shipping fees. 2022 has actually been a better year of late. Overall, the Revised Customs Charges Raised means that the original charges levied by customs (based on the value information provided by the sender) have been changed. Parcelforce Worldwide is a freight and parcel service that delivers to over 100 countries around the world. otherwise you'll need to do it yourself by calling them.In customs the revised charge was raised. (Parcelforce), Parcelforce Tracking: Awaiting Payment of Customs Charges, Order Information has Been Transmitted to DPD, Parcel Processing at Final Carrier Hub APG Tracking, Shipping Information Received by APG Tracking Guide. Cookies help us improve your Parcelforce Worldwide online experience. And in an EU consumer rights article it states that just refusing to accept a parcel and simply redirecting it back is not an expression of right to withdraw. Once it has been through, there was an error in address. Making a compensation claim Refunds for late delivery Received from customs Delivery Handed to Royal Mail Explaining your customer service report Your parcel has been passed to UK Border Force (for UK import items) or the destination countrys Customs Authority to be evaluated for any import duties or taxes that may be applicable, Out for delivery. @FoundAndFloggedthanks for the suggestion of checking with RM tracking. I recently bought a 5x4 camera from Ebay (cost of 1,000.00), location Canada. yep, the shipping on that order was over 45 plus I also paid insurance. Parcelforce Tracking Status Advised - Guide Up until a couple weeks ago everything I bought under the value of 135 was passing through customs with no charges at all as I thought it would. For my case it has decreased. A "Prepared for Delivery" tracking update from Parcelforce means that the package is inside a facility close to the recipient's location and has been assigned a delivery route and driver for final delivery. This was two lamps which the buyer had asked me to change from what was listed and wire them up with cable I don't usually use and in a length I never use. Despatched to the UK. @LeLightFantastique It would be a pity if you feel forced into no longer selling to the UK, but quite understandable. Should I stay silent and wait for the parcel to return to me/a message from her, or contact her to find out why it was refused? All Rights Reserved, Tracking description - waiting customs clearance. It offers various services for international shippers, including Global Priority which provides delivery with guaranteed next-day or second-day delivery in Europe and North America. "Would of thought" does not make sense. This afternoon (evening now here in France) I received an email update from La Poste informing me that my parcel had been refused on delivery by the UK recipient and was now on its way back to me. Suspect its a typo- ie they meant to charge you 30 but were about to charge you 3000 or similar. Use form BOR286 if you believe the Customs Duty or import VAT was wrongly calculated on an item you imported by post using Royal Mail or Parcelforce. They should have had a card through the letterbox, (not e-mail) to pay the fees, they can then decide how to pay.. sometimes the card is lost, but with all the current postal strikes, it may not have actually been posted through the letterbox, lots of things are going astray, and a card for payment of customs, will be way down the list for delivery. Also, with no right to withdraw form displayed in your shop, all bets are off anyway. What does RELEASED WITH REVISED CUSTOM CHARGES mean? If it is the case that they have gone away on holiday, they should have made arrangements for their post to be held until they return. oms-charge " onclick="window.open (this.href);return false; In this situation I would give PF a call and see what light they can throw at you 0344 800 4466 (calls charged at local rate). Customs charges raised, 30/9/202023:55. International Hub. For any goods higher than this amount the handling fee is 25.00. Revised Customs charges raised, 1/10/202011:07. International Hub. There should really be some exception to having to also refund shipping in such instances, since: simply returning the good without a declaration or refusing delivery is not sufficient to express your wish to withdraw. We often link to other websites, but we can't be responsible for their content. You have to pay Royal Mail BEORE they attempt delivery, they will not put it in the van for delivery, until it is paid, because the posties have no way of collecting money, they put a card through the door, the card has the reference number on it, then you have options of the ways to pay, online,in person at the delivery depot,or by post. One cable and 1 CD in a box that measures i don't know something like 30cm by 20cm by 3cm I should of asked the store to send the item as a gift. Another case of Etsy setting sellers up for failure! The Parcelforce Tracking Status "Advised" update means that the package has yet to enter the Royal Mail delivery network, however, the sender has "advised" that the item will be sent. Part of consignment: EH076159843GB. Hi guys, Is it just me or has anyone else suddenly had all there delivery's raised with additional custom charges. Your parcel has been delivered, Item Tracked at Hub, Item Unsuitable for Carriage+Item Tracked at Hub, Item Unsuitable for Carriage, Prepared for delivery. Cookies help us improve your Parcelforce Worldwide online experience. Returned to sender - Customs charges unpaid: Revised Customs charges raised: Second delivery attempt scheduled: Secure PIN validation not possible: Secure parcel tracked out of depot: Sorted: Sorted for export: Tracked in destination country . Royal Mail "We're Expecting It" - Tracking Guide. Customs and export guidelines. It may not display this or other websites correctly. What the **** is goin on omg this parcelforce, I m very sad with this parcelforce. At the time of writing this is a fee of 12.00 for parcels with contents less than 900 in value. In other words, a tracking number has been assigned for the package but it has yet to be posted. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Parcel Delivery Track your parcel Track your parcel Your parcel: EH076159843GB Part of consignment: EH076159843GB 1 In origin country 2 Exported 3 Arrived in UK In delivery depot 5 Out for delivery 6 Delivered Your parcel is being held in our delivery depot awaiting payment of customs charges. I hope this situation works out for the better for you! Why should a buyer be expected to pay more VAT on delivery when it is already included in the price paid? and we will return a list of articles to help you. This does not include the taxes and duties levied by customs. They may decide that there is no charge to pay. 12 February 2020 at 5:07PM powerful_Rogue Forumite 6.9K Posts The_Rainmaker said: If Parcelforce haven't asked for payment prior to delivery then I am 99.9% sure they won't come looking. I've ordered things overseas before which have arrived in the UK and required a customs charge so am reasonably familiar with the process but haven't experienced the below before. From the Transactions Screen find the transaction that you want to Re-Charge. If you have any questions then please contact us. Please check the tracking details below which outline why this has been done. However, one universal aspect is the borderline daylight robbery of Parcelforces handling fee for any items flagged as charges raised. I went to check on the Parcelforce tracking yesterday and it said there was a customs charge raised, so I've been expecting a card to come through sometime this week/next week. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Fortunately, for me, the Husband was very apologetic and asked me to refund the item price only as he did not want me to be financially penalized by paying the Shipping. ", added by Etsy on the listing pages. In UK law a refund in full does not apply to custom items supplied to a buyer's specification unless there is something wrong with what the seller supplies. by Koolman511 10 May 2016, 17:36, Post Parcel/packaging damage observed and noted, Delivered. French postage labels require the recipient's email address and every other person I have sent to has received an email requesting payment before delivery or collection. If no more info, mail your customer quickly, he/she may be able to turn it around if they went to the wrong address or something like that. The recipient will need to pay these charges before the item can be released from customs. Show more Therefore the parcel will come back to you. Related Content: Parcelforce: Revised Customs Charges Raised Langley HWDC Delays 2022 Being the main international distribution centre for Royal Mail, the Langley HWDC inevitably experiences delays from time to time. Theoretically, it was delivered to them but they did not accept it. Would have thought. I've had similar when buying cycle wheels from China. If your item is coming by Parcelforce they will send you a bill for the VAT this will include an admin fee up to 12 (Saturday delivery) http://www.parcelforce.com/help-and-adv . 1 13 comments Best Add a Comment childrenovmen 5 yr. ago I'm guessing, but maybe they made a mistake, and corrected it?! This was an order for over 200 with shipping, so the VAT and handling fee by Royal Mail would have been quite steep. Tax and customs information can also be obtained here. The "Revised Customs charges raised" tracking update from Parcelforce means that the package has incurred custom tax and duties charges which have since been revised. Head here for more details of our privacy policy. The package is then released to be forwarded on to you. Until this person replies, everything is just speculation and @MyOrganisedHome , if this goes pear-shaped and the (custom order) item is going to be sent back to me, my solution to avoiding future problems will be the same as the one a large number of US sellers seem to have adopted - I will stop selling to the UK! Charge ended up being just over 35 including whatever Parcelforce charge for handling, so $100 valuation sounds about right. All post by me in Green are Admin Posts. Just waiting on letter with bill now. Maybe the OP should take contact with the customer to check what happened. Human psyche is complex ! If after you receive the details of the revised charges, you have an issue with it, you will have to contact the UK Border Force rather than Parcelforce. Free Shipping for Loyal Forum Members - CLICK HERE, http://forums.overclockers.co.uk/showthread.php?t=17828750&highlight=username_dvdbunny. Just curious to hear of anecdotal evidence of anyone who had experienced similar. Yes, it's really misleading of Etsy to have that statement showing without any clarification or advice to buyers to check their country's import tax rules. The Wife refused the parcel, even after the Husband paid over $ 400.00 in Shipping and Duty. However, it can increase too. Hence as far as a customer is concerned the applicable VAT is included in the displayed price, even when Etsy have not added it and collected it. When I received the email saying that my parcel C******* had been refused, I was away from the house and could not quickly check which parcel it referred to. Despatched to the UK. From memory the customs charge was likewise around 35 on a 300 order, though the ParcelForce handling fee was on top, despite the vendor declaring $100 value. Thanks for sharing your experience which is so sad. Or, find out more about cookies. It is Royal Mail's Parcel Force that is the problem. Or, find out more about cookies. First drop the tracking number into royal mail tracking system to check the laposte info, there may be a reason for the refusal there. However, you can dispute the charges if you have sufficient evidence that an error has occurred, by contacting the UK Border Force directly. You will also need to pay a handling fee to Parcelforce. Your search what does revised customs charges raised mean returned 51 articles Tracking description - waiting customs clearance Received and Processed Customs advice Delivery held Where is my parcel? Your customer might not have been aware of the VAT or custom duties charged on delivery. Not a very nice experience for you. However the past 3 parcels I've had delivered . USPS parcel at isc for 14 days. Shipment Awaiting Physical Release Customs Controlled Area, What is RDC Royal Mail (Regional Distribution Centre), Royal Mail: Parcelforce Tracking Status Advised, What Does Prepared for Delivery Mean? If they believe the value to be different to that declared they will "revise" the customs charges. I don't remember the exact timeline on my stuff but yours was in customs for 48 hrs which perhaps suggests they did research the selling price. Customs staff have taken a look at the contents of the parcel and have decided that the value is either higher or lower and now the charges are revised. I messaged er on Thursday evening, but no reply. The Revised Customs charges raised tracking update from Parcelforce means that the package has incurred custom tax and duties charges which have since been revised. did you at least include one in the message to buyer section, so it was in the contract e-mail? I'm unsure what's happening here, has it been released for delivery or am I to expect a customs charge still? The addressee is being sent a letter outlining the charges and how to pay. Select the "N" icon or "Re-Charge" from the Transaction Details: New Transaction. You are using an out of date browser. The value of the item ordered is something like 59 (and postage was free). They may have not received the card at all, these cards are often lost, and with all the postal strikes at the moment, it could be very likely, and it's also half term, so people are away. (https://www.europe-consommateurs.eu). The fact that it took them 9 hours to revise the custom charges has me worried that they might have opened the box and taken a look at the items (With tags etc) and I'm going to get hit with a huge tax I'm in the UK and the package was declared at $20 for 4kg. I was so worried it was the expensive chandelier that cost 185 to ship to Australia. You will normally receive your package within 24 to 48hrs of receiving the update. The Wife refused the parcel, even after the Husband paid over $ 400.00 in Shipping and Duty. "The OP said that the parcel had "cleared Customs" after Customs charges were raised and revised, which suggests the Buyer did, in fact, pay the Import Duty. I'll try again over the weekend. This means that every time you visit this website you will need to enable or disable cookies again. Where is your package when you see this alert and is there anything you need to do? All other parcels I have sent to UK to family, friends and buyers have not had any attempted delivery before taxes being paid (usually online). It is worth noting that charges can go down as well as up. To Re-charge a transaction, follow the steps below. Arrived in the UK, 26/9/20209:10. If you accept their use, continue using our site. Youre expecting a delivery from Parcelforce and received a Revised Customs Charges Raised update. The distance selling law's right to cancel for any reason does not apply to custom items. The 20% vat is calculated from the price + duty, which seems to be 6% on bike parts. Thanks@CraftyCornishMaids but that is the info from using the RM tracking site (which directs me to Parcelforce when I add my tracking number). This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. If you accept their use, continue using our site. Hi This is my first experience at purchasing from abroad, Two days from Japan , six days sitting in International Hub Croydon UK. What does this mean exactly? by TrueBlueTerrier 10 May 2016, 17:44, Post Parcelforce customs clearance by TrueBlueTerrier 14 Mar 2017, 17:52 http://www.parcelforce.com/help-and-adv . Awaiting Customs clearance, 30/9/202019:36. International Hub. The Husband later explained that he liked the item, but his Wife did not and, when she realised that he had purchased it anyway, she made sure she was there to "reject" the delivery. If you disable this cookie, we will not be able to save your preferences. Also, in Etsy's policies, admitedly well-hidden these days, it does state that buyers are responsible for any import duties due. Statistics, Address problem - require senders instruction, Delivery attempted - PIN validation not possible, Return to sender in the UK - refused by addressee+Return to sender in the UK - refused by addressee, Held in depot - Customs charges outstanding, Addressee advised to collect from Parcelshop+Addressee advised to collect from Parcelshop, Awaiting Customs clearance. Parcelforce - - . Cookies help us improve your Parcelforce Worldwide online experience. And yes, as @FancyTogs has pointed out, the right to withdraw does not apply to custom items. The big problem you have is Etsy's statement of "Local taxes included (where applicable), . . According to the OP, the tracking stated : "delivery attempted but refused, awaiting payment of customs charges." ge-be-paid " onclick="window.open (this.href);return false; That says very clearly that local VAT has been included where applicable. Report. Your search what does revised customs charges raised mean returned 51 articles . Although it states on the website that the automated system will recognise when the charges have been paid and schedule the delivery for the following working day, if the tracking remains stuck for more than 24hrs after payment, you have grounds for inquiries. Your parcel has been sorted to the drivers route for delivery, Collection attempted - parcel not available+Collection attempted - parcel not available. - was just going to say 'raised' doesn't necessarily mean 'increased', probably more in the sense of 'he raised a point at the meeting', ie applied/caused to occur. This is not true, nothing is delivered, or attempted to be delivered, until the duties are paid.The item stays at the depot, it does not go out in the van, a card is put through the letterbox, saying that if they want the parcel, they will have to pay duties, and arrange for either collection or delivery, if paid. I do hope this works out without financial penalty to you. One of the officers has looked into my product by random or by selection and revised my duty. ZHENGZHOU Ems. If you have an enquiry or are looking for some information then please type a question or keyword(s) into the box provided, Are you confusing the declaration for insurance on the shipper's form with the custom's declaration slip which is entirely separate? yes, exactly this, which is why I do not understand what is going on! Find out the tracking number of your parcel; Enter the tracking number of your parcel in the field at the top of the page; Wait until the service checks the parcel data, it will not take long; View the search results and share them with your friends via social networking; If you enter your email address, we can notify you automatically of changes to the status of your parcel. This can cause the charges to go up or down from the original charges that were raised. Transaction Detail Screen. For further information, the HM Revenue and Customs team can be contacted at 0300 200 3700. However, these charges are normally calculated using the details that the sender has provided customs form shipped with the package. She was even happy to wait an extra few days until I was able to change them up for her. The OP said that the parcel had "cleared Customs" after Customs charges were raised and revised, which suggests the Buyer did, in fact, pay the Import Duty. by Koolman511 10 May 2016, 17:52, Powered by phpBB Forum Software phpBB Limited, Hello so it has been 8 days since my tracking has been updated from "Awaiting customs clearance" to" Customs charged raised", I am not sure what this means and wondering if anyone can assist me. The fact the payee details vary depending on the nature of the charges means that I cannot add more specific information here. UK customs is not accepting them as a final invoice and simply charging a fee based on the value of the package listed. I decided to track again tonight incase there might be a link I could use to pay it now and found its now saying "revised custom charge raised".. Our driver has now left our delivery depot and your parcel is scheduled for delivery today, Addressee requested delivery to new address+Addressee requested delivery to new address, Prepared for export by air.