I contacted their customer services who told me that the parcel I was expecting hadnt been collected from the company supplying it. I need my passport urgently and 4 days has gone by waiting for thiscompany to deliver it. And now I have to call begging for answers about something that wasn't my mistake. I would give it zero stars if possible. Tuesday came it showed out for delivery waited all day and nothing came, at about 7.35pm on Tuesday it changed the delivery date to Wednesday, TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. on 02/12/2021, They have been holding my important documents nearly for 20 days nowtotal messed up company with useless staff who give u rubbish At 4:20pm on Friday, the tracking status was: in delivery by 6pm. Most populous nation: Should India rejoice or panic? Horrible courier company. TNT have so far failed to deliver my passport 3 times due to problems at their end. Like this everyone of us should open a petition for home office to An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. Honestly sh**t service, this company needs to be shut down. Not even had a notification from TnT about another delivery despite the eldests passport application saying its been dispatched 24 hours before the youngest. Keep a record of everything because they will delete things to cover themselves. Again, no one came or contacted me. Rescheduled for Saturday only for them to go to the wrong building which says "Marketing Suite" (not residential) and they had the audacity to take a picture of the office saying that I wasn't at home again.They know full well how important a BRP is but decided to make our lives extremely difficult to get this document. For some customers, this has meant an extended delivery service from what would normally be a two-day service. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. The new passport etc was received by RMSD. For a week I have been trying to arrange delivery through the tracking service but it keeps pushing the date back by a day at a time. WebPassport delivered to wrong address which turns out to be an empty property Expecting new passport delivery. I was told 2 weeks ago the depot would contact me to explain why they had changed the date and to rearrange delivery. However, I received a text message from them at 7.30, and passports where delivered. on 17/02/2022, I will never recommend TNT to anyone, I was meant to have my passport delivered to me on a Monday as it shows on their website, waited no message nothing at the end of the day when i went back on the site, it has changed the delivery date to Tuesday. - Buy Hemodialysis Chair,Dialysis Chair,Electric Dialysis Chair Product ,,, espartners.co 05ited_9txto1gq1 BrennaArnold149 The current state of affairs with sending documents from Saint-Marc to Russia in 2022. written by They system is soo Poor it could win Oscar of the year! I wouldve been better off speaking to the automated lady. Besides the police report you really must notice the passport office and start the process for a replacement such your current passport document can be cancelled and becomes useless. I went online to look at the delivery tracking to see when the other parcel would come and was surprised to see in the proof of delivery that the driver had forged my signature. Just a quick update and hopefully this is will be helpful to someone who are experiencing the same problems. TNT say thats nothing to do with them so I assume it will be returned by Royal Mail. Applicants have already been warned they may face waits of up to 10 weeks for their new passports to be processed. Rip-off websites are charging for free travel forms. Very unprofessional courrier service. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. I WAS EXPECTING MY VERY IMPORTANT DOCUMENTS FOR WHICH I PAID EXTRA TO THE HM PASSPORT OFFICE, JUST TO FIND OUT THAT THEY DID NOT DELIVER THEM BUT IN THEIR SYSTEM WERE AS DELIVERY COMPLETE. We welcome letters but cannot answer individually. The courier does not arrive on the designated delivery days. I've been almost 5 months without my resident card due to a deliveryman mistake that even hit the street if it was the right one and delivered such an important document to anyone. On three different days! I contacted their customer services who told me that the parcel I was expecting hadnt been collected from the company supplying it. My passport was delivered to the wrong address, despite disclaimer on front of envelope that important items were enclosed. There were no calls or messages. Very unprofessional, AVOID !! One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. What are the rules for travelling abroad? I've been waiting for my daughter's passport for several weeks now. But the reports on Trustpilot from people trying To make matters worse, when they foul things up, they NEVER attempt to make amends; it's always the take or leave it service. It goes against our guidelines to offer incentives for reviews. Do better!! Found a tracking number by using passport application number on TNT service as was never contacted with one by TNT. Do not bother with this failing company, booked pickup at 11am and no show from them. Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. WebPassport problem Daughter (aged 16) applied for an adult passport. Deputy State Secretary on EU Funds Issues Mr. Armands Eberhards. The driver did not request a signature or take a photo of the delivery. Verification can help ensure real people write reviews about real companies. 67095645. There is no doubt he just couldnt careless and he terminated the call. Here are 8 tips for writing great reviews. I have found the reviews for TNT to be very accurate. It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. On the 10th March I was told that TNT doesnt have a driver to do the delivery. Photograph: Phil Rees/REX/Shutterstock I recently applied for a passport renewal and this was processed quickly by HM Passport Office. Now it is with its courier, TNT, to deliver, I have come to a dead end. After taking a day off work and waiting in all day continually checking the delivery status on the last check I had the message delivery failed,unable to contact recipient!! As if I havent! Delivery is attempted literally 5 minutes after she leaves the house. First notification of it even being on the way was an email with photo of the front door of the building and link to arrange redelivery, useless 12 hour timeslot following day meaning cant go out, and if it had been a working day would have had to take the whole day off. For more information, feel free tocontact us. Happily, after I contacted the Home Office, your passport was delivered. Were you able to track it? When I contacted them the next day I was told that they tried to collect but the premises were closed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Do they expect people to stay at their front door all day - no eating, no working, no shower? Now it is with its courier, TNT, to deliver, I have come to a dead end. To see all content on The Sun, please use the Site Map. Likes of TNT, Yodel etc I don't trust at all. If and when I get a reply from my MP Ill post it on here. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. On the 11th March the customer services person said the consignment will be delivered on Friday 12the March. Had many deliveries from the likes of Amazon, eBay, just eat etc never a problem. This has clearly not happened as TNT have no consignment number for my supporting documents. Find out how we combat fake reviews. WebJoin the 6,595 people who've already reviewed TNT. Video, On board the worlds last surviving turntable ferry. All went smoothly until delivery. Shocking behaviour from a Dutch company, I would expect better. (modern). I went online to look at the delivery tracking to see when the other parcel would come and was surprised to see in the proof of delivery that the driver had forged my signature. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. According to the Times newspaper, HMPO is turning to alternative postal companies. II31 The option for redelivery is nothing more than just an option, as they continue to postpone it day after day. A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. I dont want friends and relatives to go through this when they need to renew their passports.Have had a reply from m MP who just advises me to complain to TNT! 'I could easily have chosen to collect from the passport office, as I live in London,' she says 'But I chose the one-week passport delivery service as I thought this would be safe. "Many have had to cancel their travel plans as a result and lost out on hundreds or even thousands of pounds. My wife waited in all day and arranged for someone else to pick the kids up from school, so she could. Is my consignment covered by enhanced liability? The company assured me it had. RMSD is a tracked service yes, I have used RMSD so many times and never had an issue at all. Ill give them Monday and Tuesday to at least attempt a delivery. Mike.heath Still not sure how my old passport will be returned to me, though. Only two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). Worse delivery courier ever I dont know why big places like home office working with them for the second time theyve sent me an email saying they try to deliver my parcel and apparently I wasnt home so they couldnt deliver it then u have to reschedule the date, and I was home for the first time and second time no one knock the door, on it website it says delivery time 8am-8pm but they sent me an email at 6 oclock in morning. To inquire about a licence to reproduce material, visit our Syndication site. For other inquiries, Contact Us. Collection. on 19/06/2021. Not even sure if they actually knock on my door or not. Despite this, many holidaymakers warn aren't receiving their new passport even if they pay for the Fast Track service. After reading the reviews I was concerned about our 7 Day Fast Track Passports being compromised for our holiday in two weeks time. Upon request of a replacement they refused to allow me to keep the cosmetically damaged unit, due to the hassle of moving it back out to the front, and compensation for having to take ANOTHER day off of work to rectify their wilful negligence, or to provide any financial compensation, and asked me to source a printer for their label and purchase repacking materials for their return. TNT does not provide a one-hour time slot like other companies and does not even offer live tracking. The courier does not arrive on the designated delivery days. Looking online, it seems a huge number of other people are having similar problems. When I contacted them the next day I was told that they tried to collect but the premises were closed. No delivery. Did you see the email address I posted on Friday? TNT have been a complete let down on the delivery of a critical, time-sensitive package. The Philippine government is preparing to evacuate Filipinos from Sudan, where battles have raged since over a week ago due to a power struggle between rival military factions. I got letter a week later stating I didn't include my driving license with application, after many phone calls give up and ordered a new license out my own pocket and made an appointment at the local passport office so I didn't have risk posting in again. The automated service and the actual customer service agents of TNT were very unhelpful. This company are a joke , 03 automated call line can't speak to a person . But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. Suite 30. Welcome to TNT UK. Since then she's made repeated attempts to rearrange the delivery, spending hours on hold when this was unsuccessful, but ultimately TNT admitted it had 'lost' her passport. Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. Simply type it in the box below and one of our community will give you an answer. Angela and Peter are far from the only people who've been hit by delays to passport deliveries. Another woman said not only had she been forced to cancel her holiday, but she had lost wages after being forced to wait at home seven times for deliveries which never arrived. You should have reported it stolen days ago. On board the worlds last surviving turntable ferry. Worst deliver company ever! in Wolverhampton collect from us regularly after each sale. Since then she's made repeated attempts to rearrange the delivery, spending hours on hold when this was unsuccessful, but ultimately TNT admitted it had 'lost' her passport. on 29/09/2021, Scheduled pick up at 1pm t 4.30 pm - had to pay a guy to wait for 3 1/2 hours as I was away - 150 for the guy waiting, but no show. Now they saying return to depot to be delivered on 26th Howcan TNT take three months to deliver a passport? Added to that, it's not uncommon to find parcels arrive, that look like they have been the near the explosive, TNT. TNT delivered to a neighbours' house 2 doors down, and didn't obtain a signature. It has been a frustrating experience dealing with TNT Express, as they have consistently delayed the delivery of my package without any proper communication. I've waited for two days for delivery and they told me that the business wasn't available and was closed, what rubbish as I've been waiting for them for two days!!! BRITS have been forced to cancel flights for Christmas holidays and funerals after problems with passport deliveries due to demand. | Read 921-940 Reviews out of 1,008 So to start they left a fed ex we missed you card. 455Lane He did say to me that you dont have to be at home. I called the HM passport office last week and they said the support documents will usually be returned around 14 working days after receiving US. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. M_Evans An unbelievably bad company. All went smoothly until delivery. The best advice is to make sure that you allow at least 10 weeks to get a new passport, and to choose a holiday where you have flexible booking. how can this happen the door didn't even have a letterbox just a box on the side of the house which they aren't supposed to post into ? TNT never give an ETA, simply that it will be delivered before 18.00 but they don't say "Provided the driver can be bothered". Excellent Service, thank you TNT! Delivery is attempted literally 5 minutes after she leaves the house. How do I prepare an international shipment? You can do that online. Now I have to wait another day for a package that I needed 2 days ago. Your new passport will be sent to your Romanian address with the TNT express mail service once processing has been completed. Our online system is available 24/7, and in-office visits are available for all walk-ins at the hours On the day they were meant to collect the parcel, they didnt show up or contact me. I've waited for two days for delivery and they told me that the business wasn't available and was closed, what rubbish as I've been waiting for them for two days!!! WebIntroduced in 1981, originally sold for $150. A similar thing happened when they were due to deliver the replacement parcel. So I had a very expensive economy 2-3 day delivery service! THIS IS FRUSTRATING, written by My passport was delivered to the wrong address, despite disclaimer on front of envelope that important items were enclosed. I was so worried about receiving delivery of our childs fast track passport, especially after reading all the terrible reviews below. I was given a delivery by date, which was acceptable. Not sure there is a courier company I trust really. WebIf your passport is lost or stolen, you must: report the loss or theft to the police and obtain a crime reference number/ letter from them apply for a new passport through your countrys Embassy or High Commission once you have your I had to send my driving licence in to the passport muppets. Then they told me they were delivering on that date, before 6pm. Then they delivered it on a different day than I rescheduled for, and I found my documents creased and folded in the letter box. This delivery date has successively been rolled to the next day for a week now. They cant contact them. You can also visit theHow to packsection for tips about how to pack your goods in the most efficient way. Adult passport was posted through the letter box as we weren't in, child's passport was delivered at 7.30 saturday morning. "We apologise for any inconvenience caused.". A similar thing happened when they were due to deliver the replacement parcel. Your experience can help others make better choices. Some have even had their passport or application supporting documents lost by TNT.". sheaob1991 "This is causing some scheduled passport deliveries to need to be rearranged.. Wife waits in, but can't arrange for someone to pick the kids up again for the 2nd day in a row. Same issues the following day, but this time the bar code was for another address, not mine. This never happened. We also ensure all reviews are published without moderation. Won't use again! This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Your experience can help others make better choices. 1 Home Entertainment Tech Resource. Continually revised delivery time with no explanation. For a better experience, please enable JavaScript in your browser before proceeding. The No. Find information on our most convenient and affordable shipping and mailing services. I have found the reviews for TNT to be very accurate. Could not tell me when to expect delivery and I'm still waiting. Readers are also emailing to say that it is increasingly difficult to get information out of HMRC if you have a query that is not standard and now this at the passport office. WebTNT passport delivery service is exceptional Thank you. Met Gala 2023: Stars celebrate Karl Lagerfeld, Shooting suspect was deported four times - US media, The 17 most eye-catching looks at the Met Gala, Yellen warns US could run out of cash in a month, King Charles to wear golden robes for Coronation, Photo of Princess Charlotte shared as she turns 8. Awful service, I really am questioning why so many government organisations are using this inept courier to handle their services. I waited for it the whole Friday. LV does have a policy that covers you for loss of a passport up to seven days before departure. Problems and delays are mounting at many government agencies. To calculate the top 5's we take the following factors into account: Latest items in Postal & Delivery Services, Radius Logistics Pvt. Eddie1982 WebReport a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of FedEx reports received over the last 24 hours by time of day. Anyone can write a Trustpilot review. It takes over an hour to get through the queue on the phone. If the driver has attempted delivery and left a card, your should use theRe-delivery Service. Not even sure if they actually knock on my door or not. They seem to miss that most people have cctv and can look back and see that there was no attempt or even a vehicle at pick up point, so some untruths are been told. Awful service, I really am questioning why so many government organisations are using this inept courier to handle their services. They seem to miss that most people have cctv and can look back and see that there was no attempt or even a vehicle at pick up point, so some untruths are been told. It comes after The Sun revealed how Brits with a new blue passport are being warned to check it before travelling, due to new rules in place. Never use, avoid at all cost! It may not display this or other websites correctly. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. However, the passport did not arrive. He tracked it on TNT's website and saw that he had a new delivery date but, again, it didn't arrive. Intellectual and other property rights to the information contained in this site are held by TNT Holdings B.V. with all rights reserved 2017. The company assured me it had. They added: "We are taking additional steps to provide timely delivery by adding additional resources to the operations. Seedangerous goodsfor a list of items that are restricted by legislation or regulations, which can only be shipped under appropriate conditions. Letter before Action - How long should I allow the company to respond? Our appointment was the Tuesday in Liverpool, Adult Passport delivered the Friday, and my child's passport was delivered on the Saturday. After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. We recommend you to take a closer look at the method of documents delivery from Saint-Marc to Russia, offered by the international courier service TSM. It really is appalling customer service! Blue British passports to return in March, AI chatbots 'may soon be more intelligent than us', Russia troop deaths hit 20,000 in five months - US, France May Day protests leave dozens of police injured, 'My wife and six children joined Kenya starvation cult', On board the worlds last surviving turntable ferry. Cant keep taking time of work when there is no guarantee anyone will arrive! I have been waiting for these documents for more than 8 months from the Home Office and your dreadful service has caused further aggravation. This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! Still havent got my old passport back! Worst experience, worst courier company. That would be worth knowing. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. 'Both my wife and I are in our 70's and made a round trip of around 30 miles,' he says. Material: non tessuto TNT. I attended the passport office on Weds 10 Nov to lodge my application. Do not bother with this failing company, booked pickup at 11am and no show from them. However, I received a text message from them at 7.30, and passports where delivered. Includes 5 waxes. I ordered some garden equipment which was despatched in three parcels via TNT. A freedom of information request to the Passport Office showed that in 2018 it issued 6,681,299 passports. Very unprofessional, AVOID !! This company are a joke , 03 automated call line can't speak to a person . How is it not a GDPR breach since it has identifiable personal information - full name, gender, DOB, place of birth, passport info & your address, which they have misplaced/delivered to the wrong person? Not sure if it was a special case or because it went missing, but I said I did not want to risk using TNT again and the passport guy said I could use a pre paid RMSD envelope but also had to write and sign that I take full responsibility if it goes missing using RMSD, which I did, no way I was using TNT again. On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. None of the delivery details were incorrect, but I consider this a fraudulent entry / forgery, which could have led to big problems if there was any dispute with the sender about delivery. "Now Ive missed her funeral. Could downloading Randox's travel App leave you at risk of being scammed? Some complained of waiting weeks for passports to arrive, or of staying in all day only to find that deliveries were cancelled.