Just thinking that not all FCCs are the same. May I transfer my FCC to another guest? Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2021 sailing. the FCC is per person and is not transferable . It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. a) How long did it take to receive your FCC? Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. No, go to the New England/ Canada thread. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. Enjoy 75%off your second guests cruise fare and save up to an additional $1,600 perstateroom. Future cruise credit (FCC) is a bit like store credit from a cruise line. Where does Celebritys original Best Price Guarantee apply? Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. I'm hoping it all works out, but if not it's good to know it can be transferred! If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. (Applicable to US guests only.). But they also issue future cruise credits when they cancel sailings for other reasons, such as delays with a new ship's inaugural sailing. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Enter the code for each applicable guest, making sure each guest's name exactly match the full name on the voucher. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Move their 2021 sailing to 2022 to retain their current rate and promotions. FCC may be transferred to another guest in an Individual or non-contracted Group booking. When does myGlobal Suspension or Cruise With Confidence FCC expire? The bottom line is it varies a bit depending on the line issuing it, and it can be a tad complicated at times. Deadline to request a transfer is May 4, 2022. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? This provides the guest with a monetary value that can be applied to a future sailing, and it has its own set of rules and important things to know. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Yes. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. It's my understanding that you can only transfer an FCC to someone who is part of the same booking. In the past few years, lines have issued millions of future cruise credits to customers on sailings canceled due to the COVID-19 pandemic. X\98I7'&_umi`6X $"IFY 3F RDHnA$ y RDJG8 V8BL wh endstream endobj startxref 0 %%EOF 125 0 obj <>stream If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Yes. Planning a cruise? Business, Economics, and Finance. Photo Credit: Felix Mizioznikov / Shutterstock.com. I did the booking under the "Cruise with Confidence" plan. Retrieve the reservation for which you want to apply the cruise credit. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. During a webinar with travel agents on Wednesday, Royal Caribbean informed travel agents they can do a one-time transfer of an FCC to someone else. Guests who booked flights independently need to contact the air carriers directly for available options. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Announcing Our 2023 Cruisers' Choice Award Winners! You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. A friend of mine had a cruise scheduled forMarch, 2020. World Travel Holdings cruise brand websites have a help center that provides guidance on when FCCs will arrive. If you cancel, it's 75% of booking deposit less the $100 per guest. Partial value transfers or transfers of remaining FCC balance are . The ultimate guide to how to pick a cruise line, Are drinks packages worth the price? The FCC holder has to call then they issued a new FCC to the recipient. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Affluent Media Group, a Dotdash Meredith company. Apr 28, 2022 11:08 AM EDT. I booked a cruise on board that has now been cancelled by Celebrity. However, FCCs cannot be used to obtain a refund. FCC is applied to the cruise fare only. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Please reference the chart below. Book with United Cruises for great fares and valuable benefits! How long will I have to redeem my Future Cruise Credit (FCC)? (100% would mean that you get the full amount as a voucher, 200% would meand that you get a voucher worth double what you paid). You may request a change in the cruise price and offer up to 48 hours prior to the departure date. How are Non-Refundable Deposit bookings impacted by this policy update? Hope that helps. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Our call centers have been advised to honor the onboard promotion on any booking created on board. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. A Future Cruise Credit (FCC) is simply a voucher for future cruise travel. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. Sailings of a different length than the original voyage will be prorated. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. A future cruise credit is a voucher good for a future cruise. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. There is no need to call to initiate the process. However, FCCs cannot be used to obtain a refund. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? Deadline to request a transfer is July 31, 2021. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. The Future Cruise Credits (FCC) must be redeemed by April 30, 2022. Kim Kardashian Doja Cat Iggy Azalea Anya Taylor-Joy Jamie Lee Curtis Natalie Portman Henry Cavill Millie Bobby Brown Tom Hiddleston Keanu Reeves. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy points) at hotels participating in Marriott Bonvoy. Royal Caribbean will allow a one-time transfer of an FCC to someone else. Is The White Lotus breaking up with Four Seasons ahead of Season 3? Due to looming expiration dates, some passengers are finding it difficult to use cruise credits they chose when their sailings were canceled in 2020 and 2021. Unfortunately, no. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Has anyone had success getting their FCC transferred to someone else? Call us at 800-288-6006 if you need help finding the perfect cruise. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Refunds will be processed to the original form of payment. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Even if youre not familiar with World Travel Holdings, you surely know its brands, which include CruisesOnly, Cruises.com, Cheap Cruises, Dream Vacations and CruiseOne. Yes, so long as you request it on or before the relevant deadline. Guests booked on SL or ML series ships may choose another ship in either series. I did it with Royal. 98765432. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Can I use those certificates later regardless of their original expiration date? Most cruise lines are offering 125% FCC for cancelled . We paid for my parents to sail in the Villa Suite with us and this sailing was cancelled in December 2020 due to covid. Currently, cruise lines are giving between 100% and 200% of the booking value as credit. Luke Lankford and Mary Jo Mattingly like to spend . A list of exclusions will be provided. That's how they explained it to me, and arrived at $475 certificate. phoenix_dream, June 2, 2022 in Celebrity Cruises. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. If they can't get the refund they are due, will we be able to transfer the FCC to us for our use and we can give them the related $$? Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. There are some exceptions to this rule that allow you to apply your FCC to an existing reservation. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. We are having loads of problems getting a refund for a 2021 Celebrity cancelled cruise because our not-to-be-named online travel agent erroneously asked for FCC rather than a refund. KNOXVILLE, Tenn. ( WVLT /Gray News) - Two high school students in Tennessee ended prom night with a little fishing when they made a big catch. Certain promotions will be excluded from the policy. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Call us at 888-743-2735 if you need help finding the perfect cruise. The FCC has been partially applied. On average, how long does it take to issue a Future Cruise Credit (FCC)? It is best to consult with your travel agent regarding the cruise line policies regarding transferring FCCs. Couldnt just apply it over the phone. %PDF-1.6 % The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Still waiting for taxes and port charges to be refunded to my Credit Card. Your travel advisor will be able to assist with the exact extras that your FCCs will cover. Multiple FCCs may be applied per guest within the same reservation. If you request a refund, your 125% FCC will be deactivated. I did it with Royal. During the pandemic, Royal Caribbean ( RCL) - Get Free Report . These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. They issued FCCs back in my parents name for their share of the deposit even though I paid with my credit card. Carnival's Future Cruise Credit (FCC) is credit that you can use for your next Carnival cruise. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. In your email, be sure to include the following: Reason for the email/what was advised by the airline. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. By Guests who booked flights independently need to contact the air carriers directly for available options. As Norwegian Cruise Line says it is unable to issue partial refunds, all guests who complete an online submission request must agree that they are authorized to . This new method provides you with many benefits including: Instant application of Cruise With Confidence (CWC), Global Suspended Sailing (GSS) and Non-Refundable Deposit Program (NRD) FCCs via Cruisingpower, Espresso, Coupon Redemption andLatte, our intelligent chatbot and your personal assistant. The credit will be applied to the balance due within 48 hours. Then the going rate in other certificates is about 1/2 value. If you never registered with the cruise line or you do not have a loyalty account, your FCC information will be emailed to you on the email address you provided when you originally booked your cruise. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Rita Stolze, Royal Caribbean Associate Vice President of Trade Support & Service, clarified that Royal Caribbean has changed the rule on giving someone else their FCC. Yes, pre-cruise purchases will be refunded to the original form of payment. To have the FCC transfer done an email with specific details of the FCC and who it is being transferred to needs to be sent to celebrityrrs@celebrity.com (Celebrity resolutions). CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). But during the COVID-19 pandemic, some lines have offered passengers future cruise credits with a dollar amount of 125%, 150% or even 200% of the amount the passenger paid for a canceled cruise. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. You must use the future cruise credit towards a future Holland America Line (HAL) cruise booking within 12 months from date of issue or it will be forfeited in its entirety. For more cruise guides, tips and news, sign up for TPGs cruise newsletter. It has a monetary amount associated with it, which can be used towards a new cruise booking. Book all in a cabin and apply all FCCs. A line-by-line guide. Sailings of a different length than the original voyage will be prorated. There is no need to call to initiate the process. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? Would have made it much easier for me to use on future cruise. I recently spent close to two hours with a Celebrity rep who checked with a supervisor on process. The Royal Caribbean cruise line has made a change its customers have been asking about. Yes, as long as the refund hasnt been processed, we can change the compensation offer back to a Future Cruise Credit for the amount paid toward your cruise fare. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. Powered by Invision Community. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Your FCC will be attached to your cruise line loyalty information or rewards profile the VIFP Club at Carnival, for instance, or Royal Caribbeans Crown & Anchor Society. I was takingmy daughter and granddaughter on a cruise which we cancelled. Go to site, Already booked? However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. FCC may be transferred to another guest in an Individual or non-contracted Group booking. Ships' Registry: Malta and Ecuador. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. How you can use your future cruise credit and redemption rules can sometimes be a bit confusing. It currently does require a call into the call center if you booked directly. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. But during the COVID-19 pandemic, some lines have extended the "use by" dates for future cruise credits several times. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. From August 2022 Travel + Leisure, published by TI Inc. Emails will be answered in the order received. If guests are on a cancelled cruise, they will receive an FCC and/or refund which can be used on any open sailings we have." Royal Caribbean states a $100 per person change fee would be required. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. You can redeem any FCC by calling us! The issue's been escalated to supervisors at both the agency and Celebrity. 2023 Celebrity Cruises, Inc. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Others will apply whatever amount you want to a booking and issue a new FCC for the balance. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2021 sailing. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Affluent Media Group, a Dotdash Meredith company. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. This FCC is non-transferable and expires 12-months from the issue date. Choose from a wide variety of Caribbean sailings aboard our award-winning fleet, including our revolutionary Edge Series ships.