For example, the lowest fares have to be booked well in advance. We reserve the right to cancel your holiday if payment is declined for any reason or if you have supplied incorrect credit or debit card information. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. 'Holiday' means the travel services booked by you and/or any person on your behalf. It is a condition of your Contract with us that you and all other members of your party including all infants and children, are adequately insured from the time of booking and for the duration of your holiday and return. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. have to do this within 14 days of the voucher being issued or it is locked as a voucher (trap 3) Your rights to a refund and/or compensation from us are set out in these Booking Conditions. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. 7. WebIt is suitable for children (both able bodied and disabled) between 2 and 4 years old, weighing between 22lb - 44lb (10-20kg), whose height is 40 (100cm) or less and who can sit upright in their own aircraft seat. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. Show your Flying Club membership card on collection of the car. To finalise the amendment, one of our customer advisors will phone you. If we or any other person in authority, or any Supplier of any service, is of the reasonable opinion that your behaviour or that of any member of your booking is causing or is likely to cause distress, danger or annoyance to any third party (including being threatening or abusive, upsetting, annoying or disturbing any other traveller, our staff or agents or putting any of them in danger) or damage to property, or to cause a delay or diversion to transportation, we reserve the right to consider your booking to have been cancelled by you with immediate effect. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as provided in Section1.3of these Terms and Conditions), create new works from, distribute, perform, display or in any way exploit, any of the Content of this Web Site (including software) in whole or in part. Refunds for lost tickets may take longer as we have to ensure they have not been found and used or already refunded. For a 7 night holiday please search for 8 nights. Where this event occurs within 14 days of your departure date, you must contact us as soon as possible to discuss your options, as you may not be able to travel as planned. FOR NON-Walt Disney World ACCOMMODATION INCLUSIVE BOOKINGS ONLY - If your holiday booking includes Disney Park Tickets, these must be paid for in full at the same time as your non-refundable deposit payment, in order to secure the tickets. 7.4 We reserve the right to amend the price of any unsold travel arrangements at any time. If you wish to make a special request, you must do so at the time of booking. Once your bag arrives at its final destination, in most destinations, we will return it within 24 hours of its arrival, at no cost to you*. The Hertz car rental service is available at every Virgin Atlantic destination plus many others around the globe. accommodation providers, etc.) 9.2. For more details, see ourcookie policy. Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF. Resort credits provided or offered by hotels do not form part of your package holiday or Contract with us. You must check the current price and all other details relating to the travel arrangements that you wish to book before you make a booking with us. 3. Please see our booking conditions for information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk, The VHQ, Fleming Way, Crawley, West Sussex There's no expiry date to use your Virgin Atlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. No licence is granted in respect of those intellectual property rights; and. If you are disruptive and prevented from boarding your outbound flight from the UK, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges (see clause 9). The card is on the Mastercard network, which means that it can offer this benefit. However you cannot transfer the ticket to another person. 10.4 We will also pay compensation as detailed below, except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Bear in mind you may have to wait longer than expected. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. All elements of your booking are subject to Park capacity and availability. Car rental booked as part of holiday packages and certain other discounted rates do not qualify for points. Flying Club membership number must be provided at the time of reservation or rental. 10.1. In the US and Canada, earn 1000points per rental and experience choice of vehicle at more than 60 airport locations. We will not accept responsibility for services or facilities which do not form part of our Contract with you,for example, any excursion of whatsoever nature you book now via any of our websites, our concierge services or via our website links to third parties (Excursions) that are not specifically and expressly stated to form a part of our contract with you or that you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you. However, sometimes this is not always possible for different reasons such as weather, natural disasters and operational issues. In the meantime check out our FAQs to see if this can help answer any immediate questions. 12.5 Pursuant to clauses 12.2, 12.3 and 12.4 above, our liability to you will immediately cease and you and the members of your booking will be required to leave your accommodation or other service immediately. After departure no refunds will be made on any unused or part-used components of your holiday (e.g. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we reserve the right to inform you of this. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. 15.3 In respect of non-package arrangements, we act as an agent (retailer) and we are selling on behalf of a third party. 13.1. 9.3. In the event of any discrepancy, please contact us immediately as it may not be possible to make changes or corrections at a later stage, without incurring amendment charges. We continue to review this and working to open up these options to more customers. Only one change of departure date, per booking may be permitted, subject to availability. Please note: In accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the day of their return flight. For specific entries or formats, please Flight delays and cancellations We are committed to getting you to your destination safely and on time. Earn 3 Virgin Points for every euro spent. If you do not supply the correct credit or debit card billing address and/or cardholder information, your booking will not be confirmed, the issue of your tickets may be delayed and the overall cost of your booking may increase. Our new direct Virgin Atlantic service commences 22nd October 2023. Minicom number: +44 (0) 344 209 0747. For the latest information on Covid-19 you can check our FAQs here.. This will be the case even if the travel services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. When you book your flight directly from us, upon request our Customer Service Centre can advise you: Very occasionally, operational situations along with unforeseen or extraordinary circumstances require us to significantly change the scheduled departure and arrival dates and/or times of a flight after the booking has been made. 9am - 7pm (UK local time). Please note: If you have booked a cruise, any cancellation will incur additional cancellation charges including those in line with the relevant cruise lines charges. The CARES harness can be used in the Economy and Premium cabins but must be fitted within the last row of a cabin zone. If your complaint is not resolved whilst you are on holiday, you must provide us with formal notice of your complaint, giving your booking reference and all other relevant information: (i) by email to feedback.backhome@virginholidays.com; or (ii) by post to Customer Relations Department at Virgin Holidays Limited, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. Offer valid at participating Enterprise locations in Europe and North America. Occasionally, things do not go as planned. Most countries now require passports to be valid for at least 6 months after your return date. The balance of the cost of your arrangements (including any surcharge where applicable) is due no later than12 weeks prior to your departure. Most airlines do not permit name changes after tickets have been issued for any reason, therefore you may have to pay the full cost of an alternative flight (where available) if you wish to transfer a flight seat after your booking has been confirmed. Customers can choose from a mix of different vehicles, starting with compact automatics and going all the way to vans. See more More legroom, more style We will endeavour to make these changes (subject to these Booking Conditions and any applicable charges being paid by you), but it may not always be possible. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation or any third party as a result. If a mistake has been made we will allow you to amend the name to reflect the correct spelling in the passport, up to 2 hours before the flight is due to depart. Privacy policy | In making a booking with us, the lead name is regarded as having read, understood and agreed to these Booking Conditions on behalf of themselves and everyone else in the booking. Our Contract with you and the laws and applicable standards of the country in which your claim or complaint occurred will be used as the basis for reviewing your compliant. WebJoin Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. Alamo offers everyday affordable rental rates and a hassle-free customer experience. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Up to 15%* discount onSIXT rent a car orSIXT rent a truck and up to 20% discount onSIXT limousine service. Give us feedback and tell us how we did Read more. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). 10.7. 8.2. Such events include, without limitation: war or threat of war; riot; civil unrest/strife; hostilities; political unrest; health risks; infectious diseases; epidemics and pandemics and government measures to combat such outbreaks; the act of any government or other national or local authority or the act of any airport, port or river authorities; industrial dispute; sanctions; lock closure; natural or other disaster (including, without limitation, chemical or biological); nuclear incident; terrorist activity and/or its consequences or the threat of such activity; adverse weather conditions; closure of airports; fire; volcanic eruption; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and unforeseeable technical problems with transportation, airport, port or airspace closure, restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; Sargassum Seaweed (or similar); consequences of Brexit; and all similar events outside our or the concerned suppliers control. Alternatively, you can email the team at groups@virginholidays.com. Key terms Read more. Your booking and ticket must reflect your first and last names only. Full terms and conditions can be foundhere. If we havent notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You should check your e-tickets very carefully immediately on receipt to ensure you have the correct flight times. Contingency Plan for Lengthy Tarmac Delays. For full details of what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy in accordance with the UK GDPR, please see our Privacy Policy at https://www.virginholidays.co.uk/important/privacy-statement . Starting on 11th April 2023, you can fly direct from London Gatwick to John F Kennedy International Airport. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Virgin Atlantic Holidays is not responsible for setting the amount of any deposit required and if you have any queries you should contact the Supplier prior to your departure. As some of the accommodation and resorts featured may lack even the simplest facilities, such as ramps for wheelchairs, lifts etc, it is important that, when booking, you advise us of any disabilities and special requirements to make sure the holiday meets your specific needs. Since Virgin Atlantic Holidays is not responsible for the availability of these outside resources, or their contents, you should direct any concerns regarding any external link to the site administrator or Webmaster of such site. long-term rates, corporate rates, and truck rates are excluded from point earn. Individual travel requirements can also be discussed directly with our Special Assistance Department: If youre travelling from the UK, call our Special Assistance team:Tel: 0344 481 4455 WebVirgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? Furthermore, according to the issuers customer service, not every applicant gets the same benefits. of cancellation is received by us % of total booking price, More than 84 days Loss of deposit*, 57-84 days 30%, 37-56 days 50%, 22-36 days 70%, 7-21 days 90%, Less than 7 days 100%. All rentals are subject to availability and the car rental companies' standard Terms & Conditions apply. Web Up to 10% off your rentals around the year How to Book Enter the Virgin Atlantic Flying Club Customer Discount Programme (CDP). 7.5. Pregnant women may be required to provide medical documentation confirming fitness to travel. So wherever you are travelling to, Avis has got you covered. If so, we aim to refund the appropriate amount to you within seven business days if purchased by credit card, and within 20 business days if purchased using cash or cheque.