We conducted a search on social media and found several negative reviews related to thredUP. Once processed, it may take your bank up to 7 business days to credit the refund to your account. thredUP Distribution Center, 2992 Alvarado Street, Unit A, San Leandro, CA 94577. To write a complaint about thredUP and get an answer from the officials of thredUP, Complaintsboard.com's objective complaint writing and answer providing system can be used. Type in your activation code (bag number) or the tracking number for your kit on the activation page. Tue, May 31, 1:18 PM Multiple items may be sent in one package, as long as the return slips are included. Plus, with this Thredup coupon, you can enjoy an extra 20% off at checkout! You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. While thredUP has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. We list new items every hour, so check the site often to find your perfect match! with your order number, and well be happy to track your package. Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. You will receive a notification from thredUP when your items are processed. ThredUp Inc. 969 Broadway Suite 200 Oakland, CA 94607 Note: We cannot accept returns at this address. Vera Bradley credit is store credit and can be used to purchase any items in store or online at verabradley.com. i would like to talk to the customer service representative. This review was chosen algorithmically as the most valued customer feedback. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. SAFETY NOTICE: ComplaintsBoard has analyzed thredUP and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. How long will it take to process my items? thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded. I would love my refund but more I would like to see this company shut down for fraud. Original shipping charge for returned items will not be refunded. Note that thredUP cannot be responsible for orders going through Customs, and Customs can take an indefinite period of time to process . Note that a shipping return fee of $5.99 will be deducted from your refund. Then they answered the first. Done. With the app, you can have access to exclusive Thredup promos and Thredup sales right in the palm of your hand. I hope this clarifies it. Type in your activation code (bag number) or the tracking number for your kit on the activation page. If you arent completely in love with your pieces, or they dont fit quite like how you imagined, you can contact Thredup customer service to start your returns process. With thredUP's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office. Please reach out to madewellforever@thredup.com to see if an update to your shipping address is possible make sure to include your order number and new address. The age of thredUP's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office, Search around your porch or property in case the package was placed in a secure and hidden location, Confirm with your delivery provider to see if the package was held. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. These were brand new items from mid-range brands (think Madewell, BDG, etc.) If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. With aVera BradleyClean Out Kit, youll also earn an extra 15% bonus on your payout! They were able to track the order but there is no refund or return record.. Desired outcome: Once an order has been processed, the shipping address cannot be changed. Having sold my fair share of clothes on ThredUp, I would not recommend it. Please reach out to pop-support@thredup.com with your order number to request a cancellation. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. The 14-day timeframe starts when an item is delivered, not the order as a whole. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Be sure to activate it here. Any unaccepted items (the things thredUP wouldn't be able to sell on-site) are shipped back to you (for $10.99) or responsibly recycled, according to the company. I was issued a store credit, not a refund. Please note that changes made to your shipping address will not apply to orders already placed. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. Once shipped, you should receive it in 3-8 business days. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). See a list of ineligible brands here. Some value brands are ineligible for a payout, but you can still send them in. Company Description: . Note that a shipping return fee of $5.99 will be deducted from your refund. If an item isn't returned within that 30-day listing window, youll earn OAK + FORT credit in 7-14 days for the items that sell. All Madewell Forever items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. I want my items returned or paid the equivalent of what I lost because of their inability to handle incoming merchandise. Terrible customer service I had to send emails to get refund sent back to my card and the first email string finally got answered but they didn't fix it. But they take well over ten days to respond to my queries and complaints such as Why have you cancelled my orders and now they are blaming ME for it tho they know I never cancelled the orders, and I explained that I only disputed about $12 on the order with my old Chase account. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. There is no way to return these for "not as described" as I would lose my shipping charge and this BS $1.99 restocking fee. All orders are subject to a $5.99 fee per shipment from each shipping location. Please email us atmadewellforever@thredup.com with your bag number or kit tracking number and well activate the kit for you. Have no alterations, including cut off labels or missing size information. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. It takes approximately 1-2 business days to process your order. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. What makes things even trickier is that ThredUp charges restocking fees ($1.99 per item) when . Address: 969 Broadway Ste 200 Oakland, . Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. Submit a complaint and get your issue resolved. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPacSun account. Reach out to us atverabradley@thredUP.com. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. They should be investigated for cheating so many people out of their money. If your order is arriving in multiple shipments, you may have different return windows. Choosing a selection results in a full page refresh. In April 2022 I made two orders with ThredUP using my new debit card number. in someones cart) does not count toward its 30-day listing timeframe. Have additional questions? Which I received, however, although they are stamped on the bottom of the shoe as a Size 5 and it was listed as 5 in your on-line and on the bottom of the shoe. Once your order has been shipped, you will receive an email with tracking information. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Directly to your inbox. It is too long by 1/2 inch at least. Returns must be sent back within 14 days of delivery. They paid pennies for them, did not return some of my items when I paid $10.99 to have them returned and now I find out that they gave away my Hunter rain boots when I specified I wanted them back. [protected]@verizon.net. Have a Clean Out Kit from a store? That's a rather high free-shipping threshold, compared to other clothing retailers. I sent a $125 emails blouse and got $4 and Lululemon leggings I paid $128 plus tax for I got $6 - Ive entailed 2x there is no phone number - this company is a fraud - I need to get my designer items back ASAP There is no disclosure no follow up and I havent even gotten the $12 mailed to me for the two items sold so far- I need file a claim w BBB, Desired outcome: Please note that all Pre-Loved Pac customer service questions will be handled via this email. Click Activate a Kit and youll be redirected to an activation page. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. If you have additional questions, reach out to nationltd@thredup.com for support. You will get notifications when we receive your bag, when your items are processed, and when you receive your Madewell e-Gift Card. If you have additional questions, reach out to oakandfort@thredUP.com for support. Lo and behold when they finally processed my box after 3-4 months of waiting, the Burberry Have contacted them several times about sending my stuff back Promotions, new products and sales. I wear a size 11, but frequently buy size 12 if I think they may run smaller and being made and purchased directly from China, I ordered them thinking, at the least they will be a size 11. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Purchases on Madewell Forever do not count towards your loyalty points. Net Change in Cash-$47 $24 -$20 Cash at Beginning of Period: $92 $68 $88 Cash at End of Period: $44 $92 $68 . NATION LTD credit is store credit and can be used to purchase any items in store or online atnationltd.com. Please visit ourReturns pageto process your return. Want a bag or a pair of shoes to match your new thrifted outfit? Promotions, new products and sales. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information, I mailed a bag filled with many items including brand new clothes with tags still on them. If your item is returned, it will be relisted with its consignment window reset so it has more time to sell. thredUP is a legitimate platform, however, their customer support seems to be rather inefficient. You can contact thredUP at +1 617 575 9676. thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104. To qualify for a refund, all items must be in the same condition in which you received them Share your photos and videos with others to prove the truth of your words. NEVER AGAIN :(. You can request a refund if your item is in the same condition in which you received it. Just visit the ThredUP website and place your order. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. You'll need an account with either of these services in order to claim your cash. Each item has a 14-day return window. To see why people love buying and selling with them so much, check out the positive Thredup reviews left by real customers! In these cases, we recommend establishing a mail forwarding address. Im going to report them to BBB. You have one year to claim earnings before they are automatically turned into a thredUP gift card. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. Take up to 60% off shoes, handbags, clothing, and more styles + free shipping when you apply this Thredup coupon code. You can see where your item is being shipped from in the Shipping Location section of the item details page. The 14-day timeframe starts when an item is delivered, not the order as a whole. Buying (and wearing!) Retailers listed on this page are curated by Upfeat. This will surely increase the credibility of your complaint. In these cases, we recommend establishing amail forwarding address. Please note that all Vera Bradley Forever Favorites customer service questions will be handled via this email. * this is very frustrating. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Higher-end brands get you a higher percentage of the payout. Easily send outbound and return packages directly through USPS. By making it easy to buy and sell secondhand, thredUP has become one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories. Unfortunately Madewell Forever gift cards are not available at this time. ORDER #XHP741U5I5K9 If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. thredUP Desired outcome: Yes. Schedule pickup online, leave your packages on your doorstep, and your mail carrier will pick them up during regular mail delivery. Desired outcome: SHOP SELL FAVES thredUP's Return Policy Forbes editorial staff is not involved. Seeing as that's not what they do, never shopping with them again hurts them more than me. One shirt had scrapes another had outright tares. Buying (and wearing!) Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc.). We list new items every hour, so check the site often to find your perfect match! Once shipped, you should receive it in 3-8 business days. AllAthleta Preloved items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Multiple items may be sent in one package, as long as the return slips are included. I would like ThredUP to restore my account, give me my $10 credit and allow me to use my new debit card for new orders. to me Schedule a Pickup Apply for New Passports Early Higher-end brands get you a higher percentage of the payout. Once youve accumulated a certain amount of points, youll be given a unique Thredup promo code to redeem on your order for a $10 reward. In these cases, we recommend establishing amail forwarding address. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Yes, I did have my bank investigate and was informed that Thred Up denied any of this happening. Inbox Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Items had no sizing information thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. Click here to get notifications about new complaints of thredUP. Once your kit is received, it will take up to 4 weeks to process your kit. While I was able to work with the Thred Up customer service to stop the sale and shipment of goods, I was NEVER refunded the money. Promotions and discounts will not be reimbursed Once an order has been processed, the shipping address cannot be changed. all you can do is to choose from a menu of questions and click on pre-typed answers. Please email madewellforever@thredup.com with your Order Number, and we will take it from there! thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Please note that we are unable to create prepaid labels for Alaska, Hawaii, Puerto Rico. New customers may be eligible to receive a coupon code for for free shipping, as well as a discount of up to 50% off! Please note that all reNATION LTD customer service questions will be handled via this email. The shipping "bundle" stuff is horrible!!! With aPacSun Clean Out Kit, youll also earn an extra 10% bonus on your payout! Please reach out to nationltd@thredup.com with your order number to request a cancellation. If an item isn't returned within that 30-day listing window, youll earn Vera Bradley credit in 7-14 days for the items that sell. Can I return items at thredUP? You can see where your item is being shipped from in the Shipping Location section of the item details page. The refund will be credited to your original payment method. Can I change the payment method on my order? Please reach out tomadewellforever@thredup.com with your order number. On top of buying trendy thrifted clothing, you can also check out the Thredup sell option. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pop-support@thredup.com. Does thredUP offer international shipping. We only accept online returns for OAK Renew items at this time. Then I got this email from them to 'clarify' the situation: We will keep you updated every step of the way via email. Our Customer Service team would be happy to assist you. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Note that a shipping return fee of $5.99 will be deducted from your refund. This experience makes me distrust Thred up with what they do with your clothes. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. When I contacted support, after MUCH searching and run around to do so, I was told "I see that your return was refunded as thredUP credits because whoever created the return, selected thredUP credits as the preferred refund method." Desired outcome: Note: The time that an item is unavailable for purchase (e.g. PacSun is partnering with thredUP to allow customers to turn their gently used clothes intoPacSun shopping credit. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Please email oakandfort@thredUP.com with your Order Number, and we will take it from there! Claim it and get a lot of features. Note: The time that an item is unavailable for purchase (e.g. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Have a Clean Out Kit from a store or online purchase? When you visit them online, you will be wowed with choices from over 35,000 brands that are available! Original shipping charge is not refunded when returning items We found clear and detailed contact information for thredUP. Funny how I can receive an email asking for my feedback on how a customer service rep assisted me when I never received any contact from anyone to address my issues. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). Overview. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All denim collected at stores will be recycled through Cotton's Blue Jeans Go Green program or resold through Madewell Forever or thredUP.com. Desired outcome: Returns must be sent back within 14 days of delivery. There is no one to hold these thieves accountable or get reimbursed for the items they claim would not sell. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Please reach out to pop-support@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. PO.P credit is store credit and can be used to purchase any items in store or online atpolarnopyret.com. Our Clean Out services are currently only available to customers within the 48 contiguous US states. Customer Support" By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. If your order is arriving in multiple shipments, you may have different return windows. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. If the estimated delivery time frame for your package has passed, please contact madewellforever@thredup.com with your order number, and well be happy to track your package. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. In these cases, we recommend establishing a mail forwarding address. About ThredUp (NASDAQ:TDUP) Stock ThredUp Inc., together with its subsidiaries, operates online resale platforms that allows consumers to buy and sell secondhand women's and kids' apparel, shoes, and accessories. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Get a D&B Hoovers Free Trial. All orders are subject to a $5.99 shipping fee per distribution center shipped from. Once an order has been processed, the shipping address cannot be changed. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. She would have bought these from me, but she already has them. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. I combed through their website and there is NO mention of this policy. Now, time for the bad part. Step 3: Buy ThredUP Products from the Official Website. [protected]; [protected]@aol.com I saw 2 items posted. First they gave me money they owed me, $10, by a code, accepted the two orders using that code, then promptly cancelled both orders within seconds. I want my boots back or I want the replacement value reimbursed to me. The company does not address complaints on our platform and users often have issues with the sellers and the returns process. If your order is arriving in multiple shipments, you may have different return windows. I have used ThredUp for several years and had good experiences when they first got up and running. I would like my money sent via the paypal I have set up through their website. Once your kit is processed, youll receive Polarn O. Pyret credits for listed items within 7-14 days. Some value brands are ineligible for a payout, but you can still send them in. If the estimated delivery time frame for your package has passed, please contact athleta@thredup.com with your order number, and well be happy to track your package. Once processed, it may take your bank up to 7 business days to credit the refund to your account. OAK + FORT will send an email explaining how to access your shopping credit. Other payment methods without shipping labels. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Within 7-14 days, you will receive an email from Madewell explaining how to access the credits in your account. Items purchased with thredUP store credits will always be refunded back as store credits Chanel Silva There's no charge for physical Clean Out Kits or digital labels and both are free to return. 1. But to save even more, you can apply one our Thredup promo codes for up to an extra 50% off your order! How can I get a Clean Out Kit or a digital label? Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. Please email oakandfort@thredUP.com with your Order Number, and we will take it from there! Please visit ourReturns pageto process your return. Keep in mind that you will be charged a $1.99 restocking fee per item and the original shipping costs are not refunded. Reach out to us at madewellforever@thredup.com. Unfortunately, expedited shipping is not available at this time. Oh, and I wont be refunded for shipping, that will be deducted, so its cost me around $15 to try on some shoes, one defective pair. If you would like items that dont get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. I may sell things here as I have a large store on a very popular online site but will NOT ever buy again as there is no recourse for not as described. Once an order has been placed, we cannot change the chosen payment method. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. If you have additional questions, reach out to pacsun@thredup.com for support. In these cases, we recommend establishing a mail forwarding address. Thredup Inc. Website. Some value brands are ineligible for a payout, but you can still send them in. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of thredUP, Like, share & subscribe to thredUP on YouTube at, Walnut Creek Pop-Up, 1450 Mount Diablo Blvd, Walnut Creek, CA 94596, 10910 Domain Drive Suite 112, Austin, Texas 78758. Thredup Selling Reviews. Items were unclean or stained ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. The 14-day timeframe starts when an item is delivered, not the order as a whole. I paid close to twenty dollars for these leggings and to have them come in this condition when they were listed as excellent is beyond me. I never got a refund so I checked the site. I would like my money sent via the paypal I have set up through their website, Refund not issued to my credit card as stated in your policy, refund return amount to my the credit I used for my purchase. With an Athleta Clean Out Kit, youll also earn an extra 15% bonus on your payout! You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Place the shipping label on the box or bag and drop it off with FedEx or USPS. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. View a complete list of eligible items here. Provide your existing PO.P account email to help avoid delays in receiving your credit from PO.P. However ComplaintsBoard has detected that: I second your complaint, I would like to talk with a customer service Umm..You must work for them. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. We list new items every hour, so check the site often to find your perfect match! We will keep you updated every step of the way via email. It is very frustrating that every time I try, they are busy with an influx of chats, but how is it that way every time. After it is received, it will take up to four weeks to process. There's no charge for physical Clean Out Kits or digital labels and both are free to return. I am happy to help you.
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