Reddit and its partners use cookies and similar technologies to provide you with a better experience. In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. But, if you don't reconnect service before your 90 days are up, Verizon will automatically reconnect it for you after 90 days. thanks haha made my night a little beetter. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Sign in to manage & troubleshoot your services. They should've sent you an email about your order being put on hold. If prompted, enter your password, fingerprint or Face ID. While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Scan this QR code to download the app now. 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. He kept saying I wouldn't be able to track it until 24 hours. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. You can't complete additional orders while you have a pending order on your account. llyndrael, You can suspend service; however, you will lose the dial tone and connection to your alarm company while your account is suspended. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". Verify the date to start the hold and the billing address you'll be using when you're away. Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. Yes, monthly billing will continue for certain charges and taxes. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. ScootinFruity 9 yr. ago. calling 8am sharp haha!. To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. How do I make a Locker Pickup? Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. New comments cannot be posted and votes cannot be cast. Extend your session by clicking OK below. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! This was back in late February and early March. 24/7 automated phone system: call *611 from your mobile, Disconnecting, suspending or reconnecting service. But on my confirmation email it had that stated on there? Please Verizon, how can I get my iPhone. Excludes Verizon Prepaid plans. This has happened to me before. Fraud dept phone number is: 888-483-7200, option 3, then option 1. I am having the same issue and nobody I have talked to from Verizon has been able to help. Thanks, everyone, for your helpful responses! Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. There are many reasons why you may need to suspend your service. I apologize for the delay with your order. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). And when I did the reorder they did not add any trade-ins. Correct answers are available for this post. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. The app keeps telling me to "take action": "To process your order, we need you to take action. How did you get out of this situation?? Called Verizon, was told I can just cancel and re-order. Will it take longer to get to me now? Normally (barring and shipping delays, ect) you should see your phone in 3-5 business days unless you had paid for expedited shipping. To start the claim process, visit phoneclaim.com/verizon. Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. and they have no idea what it is and how to deal with it. There is a one-time charge to initiate a vacation suspend. You may get multiple order previews if there are changes made and other previews sent. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can't have more than one pending order on your account at a time. I too had the same issue and no one responded properly. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Open the My Verizon app . I was wondering why I had not received notification that the phone had shipped. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. Once you've placed an order, you can always view and check the status in your My Verizon account or on the My Fios app. Find out about Curbside, Doorside, Locker and In-Store Pickup options at Verizon stores. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Hi codylock, Ridiculous. To suspend your service, please sign in toMy Verizon, or use the My Fios app. Please sign in again to continue. Sign in to manage & troubleshoot your services. Expected Ship Date: 07/11/2012 I pre-ordered on the very first day (6/6), and my phones should have shipped out today. And another thing I noticed is that the agents have an itch for reordering. Received an email notice to finish my purchase a couple of hours ago. Payment not taken yet. Create a work order to pause your services on the day you specified. The iPhone 14 Pro Max is. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. It can help you save money and allows you to keep your telephone number. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. For more information, please see our When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. Theres no need to stress about bumps and hiccups when it comes to your Verizon account. I got an email that my order was put on hold because they needed a 400 security deposit but why didnt that come out of my bank? Correct answers are available for this post. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. I did that, but ended up cancelling my order that Wednesday because there was no progress. All of them are clueless so far today. No, there not gonna take $400.00 out of your bank account. When I tried contacting a live chat agent, nothing could be done either. Can anyone from Verizon contact me? Check Order Status. Have a phone you love? Thank you. $199.99 was $249.99 Pricing reflects 20% savings. Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. No matter the case, Verizon makes it easy to temporarily suspend your service and then get it turned back on later. The app keeps telling me to "take action": "To process your order, we need you to take action. You may be going out of town for an extended time, remodeling your home, or spending time at your summer home. Call Verizon. Add, manage, and cancel all your subscriptions in one place. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. At this point don't think my phone is shipping by 10/22. 0 Likes Reply Called, held for 50 min, spoke to an agent. If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. It can help you save money and allows you to keep your telephone number. Have a phone you love? If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Plus get discounts. I have never had to worry about a wait getting somebody to pick up the line. kindagaybutsowhat 3 yr. ago Is there anyone from Verizon who reads and responds to these messages? Cookie Notice illness). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Sign-in to My Verizon Fios today! I was told that for my order, they had a problem on their end and all I could do was wait. mobile hotspot device, tablet, etc.). This suspension option is only available once every 12 months. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. New comments cannot be posted and votes cannot be cast. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. I am spending my 3rd hour with them - same message "Max order read attempt reached." If those rates are normally lower, youll continue to pay that lower price as your rate. Can someone please help me figure out why this order is taking so long? On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. I have a message on my Verizon account saying I have until October 13 to verify my order. Your bill may be impacted if your mobile number is disconnected. Choose from our 5G unlimited plans - all on the same easy-to-manage account. If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. It still says on hold after doing all that. From the My Verizon for Business app: Tap the 3-line navigation menu in the upper left hand corner of your screen, Tap Orders. How do I check the status of an order? In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. After we are both following eachother, please send me a direct message so I can review this for you. And in the process, they mess up the order the second or third time in some cases. Click Manage. Call 1-866-338-7390, which is a line for internet orders. How do I search for my orders? Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested? Checked the Verizon app and the "order is on hold".so I entered pymt info again. Hopefully this issue has been resolved. Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform.
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